Reviews for Smile: Loyalty & Rewards

Lynn P. was very helpful in the process of helping me retrieve my billing receipts as well as adding my email to receive the receipts every month. Thank you Lynn!

Andreanda, thank you for your abrupt response to fix the app installed on our website. Job well done!

ThatsSmoooth

2024-09-20

United States

First: Shelby in Customer Care is very professional and responsive. Secondly, Smile.io continues to evolve their platform. Third, they also look for opportunities to leverage the brands on the platform.

Malísimo. Su servicio sí da puntos, pero la gente no puede usarlos. Y al abrir el caso con soporte, más de 24 horas y nadie es capaz de responder el chat. Más de 3 días y nadie responde por correo.

My shop runs Smile rewards and I love how easy it is to use. They also have an excellent customer service team on stand-by to answer all my questions. Amazing response time and friendly service.

I am very satisfied to every features I experienced with Smile. The team also has a great customer relationship management that very helpful to find the best solution for every case we found.

Very happy with the support! They go above and beyond and are very responsive.

Good app but doesn't allow for free shipping for members as an option so I had to add another app to facilitate this. Staff were helpful.

American Filament

2024-09-18

United States

Smile has been wonderful for us. When we ran into an issue support was immediate and extremely helpful!

The few times I have had to speak/write with the staff at Smile have been nothing but exceptional. They really are there to help and made sure all my concerns and/or issues were resolved. It is very nice to still see some companies out there will great customer service. Best, Mike Brown

Mississauga Hardware Centre Inc

2024-09-17

Canada

New to the app but so far it's been great! Easy to set up and use with many options. Support has been amazing

Jade Davis was such a huge help. She helped answer all my questions and got me going in the right direction.

Freeda Produtos Veganos e Sustentáveis

2024-09-16

Brazil

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. 

Smile Team ✨

Acid Queen Jewelry

2024-09-16

United States

Very responsive and helpful! I have recently re-vamped my plan and they were very helpful in navigating best practices for best results :)

Boutiquedandelion

2024-09-14

United States

Smile is a great app for reward points! Set up was easy and it only took a minute to import my coupon codes for the discount rewards. I downloaded other apps for loyalty reward points but they do not have the option to follow social media pages for extra points. I can't wait to see the results.

super easy to use

Overall Smile has been a great company/app to install and work with, I trialled a few different apps before happily settling on Smile. We've had over 2000 orders influenced by the rewards in the short time we've had the program. Customer service has been amazing, working with Hannah on a few small things and she has been a gem to talk with, she really is 1 in a billion to talk to! So helpful!

HitLights

2024-09-13

United States

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. 
 Smile Team ✨

Indigo Pool Patio BBQ

2024-09-13

United States

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. 
 Smile Team ✨

koaaworld

2024-09-12

Germany

Great app and amazing customer service!

I recently installed Smile: Loyalty & Rewards onto my shopify store. The entire process was simple and streamlined. Hannah followed up several times to ensure that my implementation went well. So far, excellent.

Fantastic app - good customer service and it currently does everything we need to keep our customers coming back to us! Angie has been a massive help to use when we needed support.

Still need some help on the customer side with enrollment / customer finding thier share link to share with other clients. This really needs to be more visible and promoted somehow..more bolder / bigger. I am sure in time this will work out better

Cocoon Apothecary

2024-09-11

Canada

We asked about a feature over a year ago. Lisa reached out to advise this feature was added to the Smile platform before it was even announced. Great customer service!

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. 
 Smile Team ✨