Reviews for Shopify Forms

I had no problems installing and activating this app :) I use Shopify Email, and I missed a pop up form in that app, so when I discovered there was one, just seperat, I was glad. And I could easily adjust colors, font and add a photo to the form so it matches my theme. I also checked the form by signing up an email and it worked and the "lead" went directly into my email list :) 5 out of 5 stars

The application is easy to install but it pops up automatically to all customers, even if they are already registered. It doesn't make much sense to use it for subscription pop-ups because it appears constantly even if you have registered. Hello again! I told the technical service and they said that it was not possible to solve the problem. Even if the customer had subscribed and closed the form, the pop up still appeared in the following searches.

I completed the form to test it, and there is nothing anywhere adding the record. No customer created, no email notification, nothing. Totally pointless app. I can see that someone else has completed the form, but who was it???? we'll never know, that's a lead lost.

Could you create a function where the popup stops being shown for a while if the customer clicks on "X" to close the popup without signing up? Because it continues to open even if I click close, when I load the page again, the popup appears. This is boring.

is there anyway I can customize the popup style? This app doesn't look good, what should I do if I want to change the popup size or the font size or something else?

10 Stars! I have no idea why the other reviews for this app are so bad. I have had an issue for a while where using third party apps such as Klaviyo and Mail Chimp etc, it is impossible to have a pop up that will enter people into your Shopify email work flow unless you use the third party's email automations instead. After countless hours trying to solve this issue, I came across Shopify forms which has solved that issue for me literally at the click of a button. Thank you Shopify for such a great addition to your already incredible software. I look forward to seeing what comes next!

Yeah I created a form, but is it useful? No.

Nice but, the forms use a completely different css than the rest of the theme. Doesn't make any sense. I can't even override it with custom css. Also it doesn't support Shopifys Translate App nor does it take the default theme content. So you get a mix up of english and your original language when using the app....

The way it integrates with Shopify is excellent; however, I would love to design the form and add steps within the modal before the form shows. The completion rate is usually better if you ask the visitor a question first, and once they engage by clicking a button to agree they want..., only then present the form. I would also love to be able to design how the form looks and feels. Maybe add a custom CSS and provide id/classes as a beta.

Our entire use case was to "Capture wholesale leads with customizable account request forms." Apparently, we've had 4 people submit requests, but we did not get any notification of this anywhere, and I cannot find where to get the details of their request - only the fact that they were added as customers. I contacted support, and their response was: "Upon reviewing, the Shopify form app enables you to generate personalized forms for gathering customer information. Although the app offers analytics for form submissions and customer segments, it lacks notification functionality and does not provide specific details regarding the requests made through the form. You must manually review the customer information within the app to access the details of the requests." So, the point "Capture wholesale leads with customizable account request forms" is a complete lie. It caused us four missed event requests.

I'm not sure why they don't have any CSS or allow formatting to the theme. I rarely use this app because it looks different than my entire website. All of the other Shopify apps come with custom CSS options - like Mail or the customizer. Makes no sense that we can't even use a theme font! This is such an easy update Shopify! Please fix.

The popup does not get closed in iPhone, upon complaining customer care promised to help me, they said they're working on it and they will keep me updated, they did not provide any solution its been a month and they also haven't updated me on anything terrible experience.

It creates new Customers but does not update existing customers with new tags etc so it has limited use case

You cannot access the answers for submitted forms by potential clients. Shopify Team has been contacted but they did not offer any help. Shopify Forms team was supposed to reach to us and offer help, but after 9 days, they also did not help. Do not waste time on this app. Get the alternatives.

I cannot translate the Pop-up. Is there any way to do it?

It's called Forms, but should be called "A Form" I would like to see this app support multiple forms across the store. Right now, the app allows creation of a single form only. It does only one thing - create a pop up form to collect email sign ups on your store. A pretty useful and basic functionality, but it would be so much more helpful if more than one forms could be created.

So far the form builder itself is easy to set up and embed. Unfortunately, I cannot find where the completed data is stored within Shopify? The forwarding emails are incomplete and do not replicate the confirmation of data completed, and I cannot find where in Shopify this information is being stored for export. Just seems to vanish!?!

I cannot received emails once the customer sent in a submission .

Leider kann ich nicht einsehen welche Optionen meine Kunden ausgewählt haben um meinen Kundenservice zu verbessern. Sehr schade.

Customers can get discount adding fake emails, how do you filter real emails on this form, very basic app, need more advanced things...

La app es muy buena pero presenta problemas con Iphone para el cierre del popup. Agradecería si me ayudan a solucionarlo en mi web. El popup solo cierra si le das doble click. cosa que es perdida de tráfico

App keeps losing custom fields, which I have to keep re-adding when I notice customer data is missing. Not reliable enough for custom forms, other than default name & email, which is already built into the platform.

I'd give 5 stars if it would send me an email with customer-submitted info. Now you have to check manually the forms app. Might need to change to another app just because of that.

Please add URL redirects after form submissions! And provide more options to embed the form and add/delete the landing page.

I need an embedded version of the email sign up form or a way to trigger the overlay popup to show up on the website.