Reviews for Shop

I wish I read the reviews time ago. I use it for the last 6 months and I regretted it every day, as it kept demanding that I and my store are not good enough for them. I can repeat the same complaint like the user /quote/June 13, 2022 RedMonkey Sports Location United States Time spent using app 11 months /end of quote/ down there in the same page - somebody who bought in a very odd and weird manner a one single product, and then raised a chargeback, claiming that the product was not received, blocked me for the last few months, as I had to wait for the bank to follow the legal procedure, and then, didn't sign the delivery, so the delivery appears as not delivered, I can't tell how that happened, and I was left with middle finger in my mouth, paying the chargeback plus the fee for the chargeback, and lost the product. So now, I am also ineligible, and I discovered it just this morning, reading these reviews, and realised what happened to me, as it happened to other shop owners too. Honestly, the application developers should re-consider their own application usability, if so many people complain from the same again and again - I will think about how to drop this problematic application, as every next application installed, worsens my traffic and website speed, in rapid rate. Better to unload what is so problematic, and go ahead free from problems. The law says I am fine and did nothing wrong, the application doesn't allow me to sell ... absolute nonsense. .... I will auto censor myself. what comes to my lips to cry out now...

I used this app for a while and then my account got deactivated as I had an issue with a product. I removed the product and followed all the instructions they told me. I tried tirelessly to get hold of someone to get me back on Shop and activate my account again. They ignored all emails and months have passed and my account is still inactive. Such a shame, as I actually liked the app. But honestly, if the customer service is this bad, its better to not continue with it.

yet another offering by Shopify that is riddled with bugs and can't be used. getting pretty tired of Shopify marketing addons to my store that take a day to implement and then still don't work so we have to spend another day removing it. Shopify is exhausting. Too many fingers in too many pies and all badly implemented it seems.

I needed this app to help conduct business, after many frustrating weeks of trying to talk to many different representatives, my account is still suspended. I have gotten nowhere with customer support. this is not seamless, I do not recommend this app, you will lose business with how much time you spend on the phone trying to get support for this app.

Already breaking and cost me two sales. Let's see what happens with support trying to fix this situation.

So I am about to recieve £67,000 from shopify capital due to my 5 year history with Stripe....I stupidly STILL have to wait 90 days to use "Shop" as I've only just switched from Stripe to Shopify Payments (and passed all verification asked of me) to save myself 0.6% per transaction. Doesn't make sense at all, does one department from Shopify not speak to another no? I pay tri-annually for Shopify at a cost of around $7884 to save money in the long run, I am seriously debating doing this again or whether just pay monthly or even to downgrade my subscription from Advanced Shopify to Shopify. So Stripe say im good to go, Shopify does, Shopify payments does, but shop says I have to wait 90 days? There is a reason why you have a 2.8 star rating....upto you to sort it out.

Just not happy with getting penalized for chargebacks that have nothing to do with this app. My store was deactivated for no reason. I will not be using this app in the future.

You've been begging me with notifications to activate Shop, which always seems like more admin headache I don't need. I finally gave in and activated it, to be told I'm not eligible, with no reason given. Surely you knew this while you were pimping this nonsense? Please stop bugging me about rubbish I can't use.

The seller was so accommodating and kind! And I’m in love with my ring! It is gorgeous and clearly very well made. Glad I decided to purchase from them.

RedMonkey Sports

2022-06-13

United States

This is a terrible channel with an absolutely RIDICULOUS metric they use to determine your stores' "value". Example: someone steals a credit card and places an order on your site, **something you have absolutely NO CONTROL over**, then a month later the card owner disputes the charge, you pay 10% charge back fee, lose the product, and to add insult to injury, The ridiculous Channel decide to suspend you Shop account because you have a 1% chargeback rate. I would be embarrassed to represent such a practice.

I've gotten some orders via Shop and I like it. Wish it were a bit easier to make sure products stay "approved" - it seems to change daily. That's my only issue with Shop.

This shop app is very convenient and helpful. I like the way my products look and is easy to use for me.

I set up app but it's not loading or letting me manage my products in the sales channel. "No products found" in All/approved/not approved. It says in Products - "You don’t have any products yet." but when I hit "manage products" It's says all have been enabled. It's been a couple of hours so surely this should populate by now. Also lastly, there is no easy help option to contact the app for how to rectify.

Unfortunately, the Shop app/channel does not deal with shipping options properly. We offer a local pickup option. For some reason, despite customers in our pickup region selecting physical shipping, the Shop app is defaulting to local pickup causing customer service escalations and lost sales (when we have to follow up to cover shipping costs if under free shipping). I feel that your own channel on your own platform shouldn't be the one causing problems for merchants and consumers.

Love how simple it is to set up. I have seen a lot of sales just enabling this app on my site. My customers also love it. Great app!

this was so easy to set up and I like using it myself to keep track of my online purchases, its amazing how many of our customers are using it 1/3 straight out of the gate

utilice esta app para mejorar la exposicion de mi tienda y funciona de maravillas, algunos ajustes se ven confusos al principio pero en general es super rapido de configurar.

Installed the app, however it saying most of the products are : Prohibited product types. We sell car parts so this is not correct. Very disappointed!

Love having this configured for our customers! It works so well for them to track their orders with us.

Just wanted to write this review to tell if you don't use Shopify Pay then this is worthless. Your Shop Store is not discoverable through search, Shop local, and may not be eligible for Shop curation because Shopping is inactive. Review Shopping requirements in settings to access Discovery.

I used this app, it helps to boost my business pretty well! I had my experience with customers who shopped at this Shop app. Great! Thank you!

Shops are being removed from the marketplace and not given a chance. Waste of time and setup in learning this after the fact.

Been a good experience to date. Easy to use and track sales. Would recommend to anyone looking for additional sales channels.

I really don't enjoy how this was mysteriously added to my store and now I have a payment for an item using this app, and I can't even open the app from my Shopify. The insights are completely blank. I would love to just disable this but Im not sure how to see if I'll still receive payment for the item I have sold if I do.

I really like the ease of using this app. It makes it easier to update my store without logging into the website on a computer.