Reviews for Shop

Bead Dangle Design

2023-09-18

United States

I have a lot of customers who use the Shop Channel including myself and I think it's great.

Muy buen aplicacion de verdad me gusta mucholo qeu trae y lo qeu promete que va a traer........................................................

I like this app alot it helps with sales.

Very bad app and we didn't get a good support from Shopify. Users cannot login due to server issues and shop owners face with 5xx errors on Google Search console.

I LOVE SHOPIFY!!!!!!!!!

I lvoe the shop app it is a beautiful extension of your shopify store onto a mobile app marketplace. i get a lot of sales from it and see zero flaws.

Excelent!!!

I love the app, but it definitely needs more details on how to run campaigns and use it to improve sales.

VERYY GOOD SO FAR

im having trouble adding shopify payment method. it says i dont meet product requirements. can i get some assistance with this issue? thank you

Decent app. However, as a seller I'd like notifications when customers review products, as it is currently I have to keep checking it. Maybe I'm missing something? Good app though overall

Works great, gets products seen. Make lots of sales on this channel

thanks this sales shop adds more sales to my store.

so far, so good

It was all good at first, I had to deactivate the shop to make some changes and now that I activated it again the app is showing this message " Your store needs to be on an active Basic Shopify plan or higher. " I am active again already since yesterday and its still showing. I Need to speak to somebody about it. Again, its amazing when its working.

I get more traffic from shop than from all of my social media's combined!

Really helps make sales! Great way to advertise our shop and track packages!

great

Same as other users, my Shopify store is only for wholesale customers. I have a third party app to approve or decline customers' account applications and and set tags to let them have wholesale prices. I don't want to show my products on the Shop app to everyone. I've uninstalled this app. But some people still can log in with Shop. Don't know why.

super and realy easy and super cool

Great app. Most of my sales come from here. As a store owner, you need to put your products in front of as many potential customers as possible.

Amazing app, getting orders. Thank you so much

I have managed to make some sales here on this sales channel. Without spending money on advertising yet I spent alot on other sales channels but yielded less compared to this channel.

For about 3 weeks now, almost every purchase made via the Shop channel/app has ended up being a fraudulent order. Not only that, the orders were not flagged by Shopify's system - Shopify Fraud Protection did not catch those things and we got hammered with fraudulent orders and chargebacks - we found out on our own either from people calling in after the orders went through, or when we look through the order details and payment capture information. Yes, we do look at each order that comes in - we're not a large company, we're a small business, and we like to know where each one of our products go to; being that we are a small business, these fraudulent orders have caused financial losses and the stress on the team is almost unbearable. The first one we noticed was about two weeks ago, when that person actually called us and told us they never placed this order. The shipping address was his mother’s and the billing address was his old address. He said he hadn’t used the Shop app in months. We chatted with Shopify’s support but the only thing they said was that they think that person's account got hacked. Fast-forward to two weeks later, and we get a chargeback from someone else with nearly the same story. They ordered something that’s custom-made and takes about 4-6 weeks to build, so it hadn’t even shipped yet - but production has begun and parts ordered so that sucks a bit. But, same story: they had never heard of us, and didn't even know we made licensed Star Trek things. A bit of digging, and we see more orders where chargebacks were filed but they were protected by Shopify’s Chargeback Protection and we didn’t even get notifications about those. But all of those were also pretty much the same stories. And here’s where it gets really weird: The shipping addresses do match those of the owners of the hacked accounts, are all correct - some packages are still en route, and some are at nearby UPS stores waiting to be picked up. So no, the scammers who hacked those accounts don’t even have the merchandise. Here's actually a little excerpt of the chat with Shopify after a call with the first customer mentioned above: "16:59 Agent (Support Advisor): Thank you for waiting we have double checked our resources and also based our Support Shop Department they mentioned to me that they don't have the visibility as to why this particular order got a fraudulent or high risk they can only provide some general information or general insights and suggestions: 16:59 Agent (Support Advisor): * Account security: It is possible that the customer's account may have been compromised or hacked. In such cases, fraudsters gain unauthorized access to the account and place fraudulent orders. It's important for customers to use strong, unique passwords and enable two-factor authentication (if available) to enhance the security of their accounts." PLEASE Shopify, do not tell us fraud can happen and to use your fraud prevention system like you did in another review. We ARE using your fraud prevention and your system doesn't catch it!!

The shop platform has truly been a game-changer for my business. Not only has it facilitated our growth, but it has also enabled us to establish deeper connections with our customers - something I absolutely love! From the moment we integrated the shop features into our business model, we noticed a significant uptick in sales and customer engagement. The user-friendly interface made it easy for us to showcase our products in an appealing manner, and the seamless checkout process undoubtedly contributed to the increase in conversions. However, what truly sets this shop apart is its ability to foster customer relationships. The built-in tools for personalized communication, such as automated follow-up emails and order updates, have allowed us to stay connected with our customers even after they've made a purchase. This ongoing interaction has not only led to repeat business but has also given us valuable insights into our customers' preferences and needs. Furthermore, the shop's analytics dashboard has been an invaluable resource. It provides us with detailed information about our customers' behaviors and purchasing patterns, empowering us to tailor our offerings to better suit their desires. As a business owner, I can confidently say that the shop has helped us not only grow financially but also emotionally connect with our customers on a deeper level. The positive impact it's had on our brand reputation and customer loyalty is truly remarkable. In conclusion, I'm absolutely thrilled with the results the shop has brought to my business. It's more than just a selling platform; it's a tool for fostering connections and creating memorable shopping experiences. If you're looking to take your business growth and customer engagement to the next level, I highly recommend giving this shop platform a try!