Reviews for Sendvio: Email Marketing & SMS

Just moved over from Klaviyo and had some problems adjusting as there is not much info available online. But I was able to schedule a call in 30 mins. Got on the call with very knowledgeable and polite Nallely. She was able to help me out with everything. Thanks!

Automations Templates is so poor in comparison with the previous version. Please add more design!!

I am happy to report that Sarahy has been amazing. Once I explained the problem, they found the solution within a few minutes. Not only that, but then went ahead and done the work that was required for me and explained that this was due to the system crashing. They got it all set up for me working the correct way. This is the kind of support staff every online business needs. Quick, simple, effective and a pleasure to deal with. Thanks again Sarahy

Très professionnel et patient

Great web support ! thank you Nallely !

Nallely O. de Sendvio a été très à l'écoute et m'a accompagné jusqu'à la fin, très professionnelle réactive et agréable ! Merci beaucoup

Nallely was very friendly and informative while helping me with my Thank You Email Campaign. I appreciate her help very much!

Great customer service. I am happy with the support they provide. It's a very good app that really help us.

I've been using this app since 2016 with no issues. However, the new update was messy and some stuff is not working. I will wait for the full update to take effect before updating my review

Le support client de cette application est tout simplement exceptionnel. Chaque fois que j'ai eu une question ou un problème, leur équipe d'assistance s'est montrée rapide, professionnelle et extrêmement utile. Savoir que je peux compter sur leur soutien me donne une tranquillité d'esprit inestimable en tant que propriétaire de boutique en ligne.

ALLRJ

2023-08-17

United States

Not sure what happened to every automation we set up before this app was acquired and they had some UI overhaul. Everything worked great until recently and the show a pop up saying how everything is still the same but when you look deeper, everything seems out of place and too much like shopify email. I get the simplicity they were going for but sometimes you have to keep the same UI until you make sure you can ship the version. Edit: After receiving a proper response and testing the bug the Co founder reached out and has taken care of the issue which is why we have edited this review.

Nallely was awesome! She helped me enable useful features for my store and also sent an email with cool information about how Sendvio can help me increase my sales. Give her a raise :)

Me encanta esta aplicación. Son demasiados atentos y su servicio al cliente es un 100/100. Saraí muchas gracias por tu asistencia y amabilidad.

application très utile et pas trop chère par rapport aux service qu'elle propose un bon retour sur invest

I've been using this app for a while, and I'm happy with it. and I must highlight the standout feature – customer service. It's exceptional! From the moment I had a question, the support team was right there to assist me, offering friendly and prompt responses. The app is easy to use and works well for what I need. 5* Service!

Application very easy to use. Customer support are very available Thank you to Sarahy. I recommend.

I have checked many other apps and this was one of the most easy to use and efficient apps to use. Encountered a slight issue and contacted the support and Sarahy replied instantly and resolved all the issue I had. Amazing support and app

They are very responsive and help with every request. Very easy to use and intuitive interface. Their support agent Nallely was excellent and helped me set up very everything from start to finish very quickly!

Je recommande car leurs reponse sont precis et tres claire. Deplus ils vous donne aussi des conseils d'amelioration des compagne d'email.

Great support from Sarahy agent help me a lot through my email marketing settings and templates very helpful

Just started using this App. Trying to find my way around it but fantastic support from Nallely. Thank you.

VERY EASY TO USE AND HAS BEAUTIFUL GRAPHICS, THE FREE SECTION IS SUFFICIENT TO GET STARTED, ALSO THANKS TO SARAHY FOR THE HELP..

So far this app has been great! Setting up the email was easy and intuitive. They had a lot of professional-looking templates to use as a starting place. The best part about this app is that it allows free users to use all the advanced options and more complex automations right from the start. It was the only one that had the features I needed on the free plan! I'm happy to pay as we grow, but it makes so much more sense to be able to test out what you need to do first so you can be sure the app is the right fit for your goals. Support has been great! Very quick to reply and quick to handle any issues! Shopify was syncing my customers wrong and I was worried about automated emails that were missed, but their support team was so helpful in making sure the missed emails were still sent manually and then fixing the issue so it wouldn't happen again in the future.

It's a very good app that really help us manage our customer email list and provide better services to our customer. Also Nallely O. helped us with managing our subscription. I really recommend it! 10/10

Looks very promising! Great customer support. I had some questions about setup and the support team was very helpful.