Reviews for Sendvio: Email Marketing & SMS

This should be the first APP to be installed on your Shopify store

I've been using this for almost 2 months and at present I'm receiving a 20.81% recovery rate which equals an extra $498 into my bank account!! Thank you!!

Fast, Freindly and Helpful Support Team. Haven't got a chance to fully use the app yet so no comments about the app yet.

Every one should have this app.

The recovered value in just 4 days is absolutely awesome.

Been using the app for a while, support and follow up emails to my questions are swift and very helpful. Seems very easy to work with the app developer.

Great app! More than pays for itself. Don't leave these carts behind!

It's alright, the templates look good and it's fairly easy to set up. I think most of the mail goes to spam though, and getting a lot of completely blocked messages too. But I suppose it's still worth the $8 per month. Don't have much to compare it to.

Easy setup, great stats, great templates. Just does the job

It's very useful to recover abandoned carts and we've been able to increase by 50% our recovery rate:) Great customer support to! Get it!

So far so good - seems to be better than the other apps we used to do the same job.

This is the very best app we have purchased on Shopify. For $8 a month we get an average of a 26% conversion rate on our site. everyone that sees our email reminders love them and the ABANDONMENT PROTECTOR APP WORKS!!!!! HIGHLY RECOMMENDED

Best Maps Ever

2017-02-13

United States

This is handy to have if you're using Shopify's basic plan, which doesn't include automated cart recovery.

One of the most important apps to have for customer cart follow-up, and it allows for 3 abandoned cart emails. I don't think Mailchimp has 3.

Such a great app for recovering purchases that would have been lost forever! Brilliant value for money and by far the best app you will install all year.

Great App...we have made a lot of money using it over the past 6 months!

Fantastic App with the best support I have ever encountered. Fernando is very active and happy to help in any way he can. Amazing!!!!

Très bonne application, je l'ai installée il n'y a pas très longtemps et e recommande !

Keratinbeauty

2016-12-14

United States

Amazing App! Quick Installation.Easy to use!

Does what I need it to do and helps increase my conversions. Founder Joshua Samuel www.UNIQSocks.com

Once responded, the developer team is working closely with me to resolve my issue. Fernando is awesome!

If I could give them a no star I would!. The abandonment app is horrible because the conversion is very low. And they know this so the system rounds it up higher % to make it seems as if your conversion is high. There is no stats to tell you how the emails opening rate are performing. The app does not tell you that you are not converting and that you need to revise your subject lines or your body. Nothing! You do not know your open rate or your click rate so your conversion rate will always be less than because you don't have information to make decisions on the subject line and the click rate. So you're just winging it in the dark! BUT THAT IS NOT THE WORST...THE WORST IS THE CONTACT US THAT IS ATTACHED to their app....I was running facebook and other promotions and getting very small abandon carts, yesterday I had 105 visitors and only 2 person added to cart. I kept thinking that it was the campaigns and kept killing them. Then I added a recording app so I could see where customers were dropping off. Only to see that when visitors land on the page,THE CONTACT US POP UP CAME ON AND COVERED MY SALES PAGES AND THE VISITORS HAD A DIFFICULT TIME GETTING RID OF IT, so naturally most of them just came off. Here I was spending money to advertise and this app was opening in less than 2 seconds and not allowing visitors to see my sales page! Now I see why my ads were not converting.STAY AWAY FROM THE CONTACT US FREE APP THEY PROVIDE. When I saw this I went on my apps and deleted my other contact app because I did not remember which app it was, But the app would not go away. I sent a message to myself hoping it would come to me and I could see the app. The message never came. Finally I had to call shopify support. He tested the website and found the same thing, the contact us popping up and covering the sales page. He was there searching through the codes trying to find the app and couldn't. Finally he found out that it was the abandon cart that was the issue. He went in and turn the app off. They made it so difficult to find out which app it was. And when I went in I had about 3 messages that that customers sent to them but they never forwarded to me. Also the message I sent to myself, it was NOT THERE! So this app is: blocking customers from viewing the sales page, takes the message and then lose some of them, I have no clue how many people tried to contact me and I never got the messages. And the messages that it did record was sitting in an inbox inside the app platform! How ridiculous is that! And there was no you have message notification that let you know when you logged into the app. Who would be going in and checking it for messages. I had another app on my home page and as soon as someone filled it out, the message was sent directly to my email. PLEASE FOR YOUR OWN SUCCESS STAY AWAY FROM THIS APP! I contacted them and detailed what had happen. Someone from customer service responded that he went on my site and saw two pop ups and none of them was theirs. Seriously! I spend the time to write a detail of what happened, stated I contacted shopify and that they turned the app off and the only message I could get from this "customer service help" was that I have two pop usp on my site that is not theirs. That tells me how they really care about the money I pay them every month. STAY AWAY FROM THEM-THERE ARE OTHER APPS THAT WILL GIVE BETTER INFORMATION AND A BETTER CONVERSION RATE! UPDATE 11/09/2016: I was working on something else and forgot to delete this app. Do you know that the developer NEVER contacted me again about the charges. But he kept on sending charges to shopify for me to pay for his app. So for 2 months I paid for this app and the developer never asked me if I got the issue resolved. HORRIBLE, HORRIBLE!!!! I am watching this time for the end date because its the 22nd of the month and I keep forgetting and then I will delete them and NEVER USE THEM AGAIN. How bad can you be that a customer reached out to you, wrote a horrible review of your app and you did not care enough to take the time to reach out to the customer and find out if you can help. THIS IS THE WORST APP ON SHOPIFY. All about money and not about customer service!!!!!!

This app simply pays for itself! Any ecommerce site needs this app if they want to grow.

great app. thanks https://www.hijabplanet.com/

Love this app!!!! does exactly what it promises :))