Reviews for Route Protection and Tracking

I've had almost 50% of my store's orders use this service since I installed it. I received an order with Route Shipping Insurance only hours after it went live on my site!

EXTREMELY easy to install!!! As soon as I advertised I was offering shipping insurance I made an immediate sale! I am looking forward to continuing growing my sales based on this addition to the store!

We've been using Route for a few weeks now and so far it's been great! Set up was very easy and the route support team has been excellent! We haven't had any customers need to use the service yet so I can't comment there, but most customers have purchased and I love being able to give them the option. The plugin looks great on our site and isn't too intrusive. That helps me know it's not affecting the conversion rate in a negative way... I'm willing to bet it'll increase it as customers will feel more secure about their purchase, especially since our product is a high enough price point that customers would be worried about losing it in the mail, etc. Super happy with Route, great app/service!

Not an easier way exists to have piece of mind around the delivery of your products. They installed the app for me and every customer since has opted to purchase the shipping insurance. Such an easy way to add value to your customers' experience.

WOOLLY

2019-02-25

United States

This service is free to stores, and it covers our lost or stolen orders so easily! We love the service!

Kevin from Route was very helpful. I ran into some issues regarding the app's compatibility with my drawer-style cart, causing me to ultimately uninstall the app, but he reached out promptly and offered a solution. I can tell this company really cares about their customers and satisfaction.

It increased my conversion rate immensely. Incredible service. Nearly every customer snags Route shipping insurance on their way to check-out, and it gives me and them peace of mind. Definitely recommend, I don't know why anyone wouldn't use this service!

We've been using Route for a couple months now and it has been a great experience! Set-up is extremely easy and their team is friendly and easy to work with. This app is free for merchants but allows you to provide third-party shipping insurance to your customers where they pay a minimal fee. Many many of our customers started choosing it at checkout immediately. They've already helped a few of our customers who had lost/stolen packages either get a replacement or a refund for their order. They completely take care of it and will just repurchase from your website for the customer if they desire a replacement. I would recommend using this, you won't regret it!

I honestly didn't think our customers would opt-in for Route because our price point is relatively small ($9-$32), however, surprisingly over 6% of our orders purchase Route. It's nice that it isn't any additional cost to us, but it is an additional service we can provide to our customer base. I think it can help breakdown any barriers for shoppers to purchase from us.

Was worried that offering this would hurt conversions, but we're actually seeing an 8% conversion rate increase at Transparent Labs. We've also seen a reduction of customer service inquiries with customers who purchase the shipping insurance. Can't think of a reason not to use it.

This app definitely helps customers buy. At first I was a little hesitant to see if it would deter people, but the numbers show that more people buy with the insurance option. Route's customer service is great. Honestly no complaints with this app. I see it as a must have.

Amazing app! We (along with every other Shopify store) have been waiting for a shipping insurance option for years and were just referred to Route. Great feedback from our customers with them adding Route to their orders, I would say a must have FREE app!