Reviews for Robust NetSuite Integrator

We had an extremely disappointing experience with Robust NetSuite Integrator. From the very beginning, they failed to understand our business needs and struggled to provide solutions that aligned with our requirements. The most frustrating part was their lack of responsiveness, even when we flagged business-critical issues that required urgent attention. Despite multiple follow-ups, our concerns were ignored, leading to serious consequences—including an HMRC audit due to incorrect data caused by their system failures. Their poor support and lack of accountability made this one of the worst experiences we've had. I strongly do not recommend their services to any business that values accuracy, efficiency, and reliable support.

Incompetent. If you needs require any variation to what's out of the box such as Cash Sales/Undeposited. Good luck. Extremely poor attention to detail. Worst experience ever. Sharma and Abhishek consistently over promised and under delivered.

Excellent support team and app, it's working well for our online shop! Thank you

The support team is incredible.

Shivam and the WebBee team has been extremely responsive and supportive during our onboarding process. We couldn't ask for a smoother or easier process in getting established with the NetSuite Integrator app.

Pro Cabinet Supply

2024-09-03

United States

Shivam is very helpful, and we have transitioned from Celigo due to internal issues there and we are happy we made the move. If you feel Celigo is too expensive and/or hard to deal with, give these guys a shot. I don't think you will be upset about your choice! :)

coastland apparel

2024-08-30

United States

Our team recently started using the Robust NetSuite Integrator, and the WeeBee team has been incredibly helpful throughout the entire setup process. The app is user-friendly, and the customer support team is always available to assist with any questions. So far, it has been a pleasure to work with. We will update our review once we've had more time to test the app thoroughly.

We use the Robust NetSuite Integrator on both of our sites to sync orders with NetSuite. This has been a game changer for us. Plus, the support is great! I highly recommend the app to save time and money if you are on NetSuite.

Thanks to Shivam from Robust for his outstanding support during our software transition. Shivam's expertise and dedication have been instrumental in ensuring a smooth process. He has consistently provided us with the best solutions, demonstrating both professionalism and a deep understanding of our needs. His proactive approach and responsiveness have made a significant difference. Thank you, Shivam, for your exceptional support and commitment!

This integrator is robust and meets our business needs. We have been using this app for 2 years without any issues! Great app! We will continue to use it for other stores.

Hello, I am a NetSuite admin and just started working and learning Robust NetSuite integration to sync data between two apps. Not only is the knowledge base well organized and enriched, but the support reps are also very responsive, patient, and expectant. I received very good support from Shivam a few times during last week. excellent team, Congrats!

I can't say enough about the customer service I have received from the Robust NetSuite Integrator team. The app functions seamlessly, however due to the number of customizations that our NetSuite account has, I had numerous requests for custom functions and they were all completed promptly. These requests were not questioned by this team, they were simply accommodated. This includes customizing their own app code, multiple zoom conferences walking through step by step, etc. Would recommend this app 100%! A+

We've been using the Robust NetSuite Integrator app for a few months now and I'm really pleased with it. There's a lot of configuration to ensure that it behaves exactly how you'd like it to. We've managed to work this into our normal NetSuite workflow for inventory, pricing, fulfilment and invoicing. Our ops team treat a Shopify order exactly as they would any other order and having the inventory and pricing synced from NetSuite means there's a single source of truth. We had a few teething issues at first but a huge thanks to the support team. They are absolutely great. The chat is very responsive, during office hours we typically get a response within a few minutes. Outside of those hours we always get a response via email the next day. Requests via chat are followed up via email ensuring resolution of tickets. We migrated from a bespoke ecom store and for context we were up and running from a fresh Shopify store to processing orders in production within 2 weeks. I was a little concerned about the price at first (we're currently on the Max plan), however the ease of use and support more than justifies the cost. We're actually planning on upgrading the the Enterprise plan shortly. Thanks again to the team!

The app works as described and with some customization it is now doing exactly what we need it to do. Great tool to go in between Shopify-NetSuite. Shivam has really gone above and beyond to get our customization work.

This application has worked great to integrate our Shopify store to Netsuite. The app offers a handful of helpful functions that are straightforward and easy to configure. Additionally, there are more technical field mapping options that can be utilized for customized solutions. WebBee support tickets and live chat have both been responsive and aided in our success with their application. Support was able to quickly jump on a zoom call and help out on multiple occasions.

The Robust NetSuite Integrator app for Shopify is ideal for most users with straightforward requirements. The functionality is easily managed within the Shopify platform by those with a technical understanding of NetSuite and Shopify. All standard flows and requirements are catered for. The RNI team are extremely knowledgeable about both platforms and are ready at a few hours' notice to jump on a call and explain details about the setup, or even make minor backend changes to facilitate your needs. My client is very happy and now looking at an additional integration with another shopping platform.

Tarishi and her team have been extremely helpful in getting us up and running using the Robust Integrator for our Shopify/Netsuite Integration. Her and her team are very responsive and helpful and they try to resolve our issues as quickly as possible. We know if we encounter any need for customisations that Tarishi and her team are on hand to fix. Thanks you Tarishi for your help.

Very user-friendly APP.

Excellent customer service and a user friendly app.

We've signed up to the Max Unlimited Plan and it's been one of the more frustrating and maddening experiences I've ever had with a new piece of software. They advertise a range of features but buyer beware, only some of these features are actually functional or reliable. What works: - Auto Sync Shopify Orders and customers to NetSuite * - Auto Sync NetSuite Item Inventory to Shopify - Auto Sync NetSuite Item fulfillments to Shopify - Sync Price from NetSuite to Shopify - Sync Shopify Order Edits to NetSuite** What doesn't work (but is advertised) - List Product from NetSuite to Shopify: The main added feature of their Max Unlimited plan is so buggy and incomprensible that I do not think they should be selling it as a finished feature. Even more concerning they don't seem to have any explanation or understanding of why it doesn't work. Endless zoom calls and promises of a fix just around the corner amounted to nothing. Most alarmingly the sync has no auditing or process visibility at all. It's black box so it can be updating your catalogue and you don't even know when it is updating or what is updating or what it has updated. In an effort to try and get this sync to work we left it on overnight and rather than list any new products it wiped the content from 16747 products! We we're extremely lucky to have a backup handy to reverse what it did. - * Auto Sync Shopify Orders Paid for by Gift Cards. The app is unable to sync orders when customers use gift cards as the payment method. We raised a few tickets but they where never able to fix it so we ended up having to manually import orders paid for by gift cards. - ** Order Edits in Shopify will close the original Netsuite sales order, delete the customer deposit and create a new deposit. This means if a customer makes a $100 order on Monday, edits the order for an additonal $50 on Tuesdsay (making it a $150) the app will just create a new order with a single $150 deposit on Tuesday, despite their actually being two deposits on two different days. If you edit a lot of orders this creates a lot of manual fixing up for end of months accounts and is a poorly designed feature. So in short I do not recommend Robust Netsuite Intregator unless you have a very simple setup and a lot of patience. It's cheaper than alternatives but is buggy, incomplete software and their support team sends a lot of emails but provides very few solutions.

The app works well and the customer service is always ready to provide all the necessary support in case of need. Recommended.

AJ and his Team know what they are doing. Great Product. Has made integration from Shopify to Netsuite very easy, and support is very helpful. They will hop on a call to troubleshoot things with you.

The team is very helpful at resolving any issues at arise.

Nook and Cranny

2024-01-03

Singapore

Quick and easy way to integrate shopify with Netsuite. Very responsive support team, but do need some patience in setting it up. Once it is up and running, it is a life-saver.

Increible el servicio, la integración es muy facil (aunque tardada por todo lo que se debe configurar) y la atencion de los ejecutivos es MUY BUENA. Super recomendado!