Rich Returns & Exchanges
Automate your returns. Offer Exchanges to OTHER products.
80 Ratings
Media
About this app
Easily automate your customer returns, exchanges, refunds, prepaid return labels, and store credit!
Streamline your returns and exchanges to save valuable time and improve customer satisfaction. Create a custom-branded returns portal that directly integrates with your store & allows customers to quickly process returns and exchanges. You can suggest exchanges instead of returns to recapture potential lost revenue. Automatically generate prepaid return labels from 50+ carriers worldwide. Keep your customers informed throughout the entire returns and exchanges process with automated emails.
- Self-service, custom-branded return portal to reduce return processing time
- Automate shipping return labels to make the entire process smooth for customers
- Set up automated rules to accommodate your return policy and exchange terms
- Keep your customers updated and happy with automated email notifications
- Easily integrate into your business processes like ERP, IMS, CRM, & 3PL systems
Categories
Key Benefits
- Automate Returns Management: Fully-branded returns portal for your customers. One central dashboard for your team to manage returns.
- Exchanges for OTHER products: Turn refunds into exchanges with our 1-Click exchanges including exchanges to other products.
- Analytics, Labels & QR-Codes: Gain actionable insights to make better business decisions that directly drive growth. Offer Return labels & QR-codes to drive loyalty.
Pricing Plans
Standard
$9/month
- Branded returns portal
- Customer Notifications
- 50+ carriers
- up to 20 returns
Pro
$29/month
- Variant Exchanges
- Analytics Dashboard & CSV exports
- Language customization
- up to 100 returns
Premium
$99/month
- Variant Exchange Orders
- Analytics Reports & Trends
- Advanced Rules (10)
- Intercom integration
- up to 400 returns
Plus
$199/month
- Exchange for a different item
- QR-Code Labels (USPS/EasyPost)
- Custom Domain
- Tracking
- API
- International Labels
- up to 1000 returns
App Insights
Monthly Reviews
Recent Reviews
Reviews
2024-08-16
United States
Customer support is highly responsive and ensures prompt, friendly communication!
2024-01-11
United States
Very easy to use, and customer support is helpful and responsive!
2023-01-26
United States
Great app! They helped me changed something to suit my store better. Thanks! Easy to use as well!!!!!!
2022-11-03
France
J'utilise quotidiennement l'application pour gérer tous les retours et remboursement de notre boutique et jusqu'ici nous sommes satisfaits. Lorsque nous avons besoin d'un renseignement le support est très compréhensif et réactif. Nous apprécions donc de travailler avec Rich Returns.
2022-09-07
United States
Rich Returns provides a relatively quick and easy solution for small businesses. They allow for some customization options which are very helpful, but isn't as fully robust as a full ERP or Order Management System solution. The team is also super helpful and quick to reply when we encounter issues.