Reviews for Reputon Customer Reviews App

easy to setup

Seems very easy setup so far

Thank you for creating an app that is quite a gem for my website. When you can connect your customers seamlessly across all platforms gets a thumbs up from me! great job!

just installed, so far so good!! I like the features offered on the free. Will use that for awhile, maybe upgrade later on.

easy to use

EASY TO INSTALL AND USE

Shopify offers limited options for collecting Google Reviews. I installed two available apps and found Reputon the easiest to use, with a better content layout. Most importantly, its emails don't end up in the junk mail folder. Additionally, the customer service is great. It would be even better if the app allowed us to send emails from our domain email address. I highly recommend this app.

I just started..l let’s see how it works

easy addition to our business

excellent

So far so good. super easy to setup and I love the workflow potential of routing negative reviews to us before giving them our public facing review sites.

Works great, easy to set up!

Seems to be pretty great so far!

Just started waiting to see results

It is simple made and work well for seller and protect seller reputation

Great app! Its my go-to review collection app! I love the review URL feature that allow me to post a review link anywhere.

This app allows us to address the issues that customes raise and better our business

Simple and easy. Very happy with the set up process!

thx

parfait

good app for reviews

Muy bueno para tener un fedback de los clientes a tiempo

Great experience

Edited from 1 star to 5 stars. After a week of working directly with the staff here my opinion and my experience with them has changed for the better. I sent the first email out, configured the way I needed it to be and collected (9) 5-star reviews in the first hour on GOOGLE! It works! TL;DR If support is important to you, skip this app. I set this app up using the second most expensive plan as a trial then I planned to step up to the most expensive option. I set up Google as the site that I would like to collect reviews for. I sent the test email. Everything looked good. I sent the emails to 500 past orders and to my horror, saw that the emails had apparently reverted to the factory settings of "sitejabbber" and "Trust pilot", neither of which we are set up for collecting reviews on (our company does not have pages there) Without thinking, I went into the admin console and changed the links back to google and sent a message requesting help from the support staff. This is the support message I initially sent on 4-17-24 at approximately 7am "Message: I had everything set up to send google review requests. I sent the test email and everything was good. When I approved and sent the emails for the past orders I see that it reverted to the factory settings. Now I have 500 WORSE than worthless emails sent because I bothered my customers by asking for reviews on apps that we do not even have our business set up on and that I do not care to collect reviews for" 24 hours later I get this reply. (4-18-24 @ 6:53am) Hello, John from Reputon here. Could you please clarify what you mean? Based on your settings, everything seems to be correct at the moment. Please be advised that we are unable to send requests to any apps at this time. Regards, John | Reputon Team This is the only contact I have had with them regarding this matter. I have sent THREE follow up emails since with no reply from Reputon. 4-18-24 @7:05 They are correct now because I changed them again. The email sent with links to the factory set review sites (trust pilot and the other one) and not Google like I wanted. So 500 emails not only got burned but 500 of my customers essentially got a spam email from us. Is there any way to reset the 500 email limit for the month and instead of going to past orders to collect reviews can I'll just send the emails to current/future orders. Thanks My next email 4-18-24 @ 6:26PM Good Afternoon, I'm trying to get this resolved in a timely manner. Are the replies to support questions generally 12-24 hours between each interaction/email? I am trying to manage my expectations here but this is a big deal to me and I would like to get this resolved as soon as possible. If you change "apps" to "websites" in my initial query it will probably make sense then. Thanks My next reply on 4-19-24 @ 8:38AM I am again attempting contact to get this resolved. To summarize again, I set the app up to collect Google reviews. I sent the test email and everything seemed correct. I proceeded to send an email to previous orders requesting a review. The email sent and apparently had reverted to the factory settings for Trust Pilot and the other review site that come pre-set from the factory settings somehow. In an attempt to fix this, I apparently made it worse by RE-deleting the links and RE-installing the google settings. This caused the emails to essentially have broken links apparently and look like spam or worse. I am worried about how many times our business email that we used to send those emails to be marked as spam now. I am requesting that we somehow get to the root of what happened and possibly get the 500 email limit reset so I can simply proceed with requesting reviews from current/ future orders. Thanks Support appears to be non-existent for this app and I am seriously questioning all of the positive reviews here after my experience. I have uninstalled the app and could not possibly recommend it based on my experience.

Brand new to this App but so far it's been great!