Reviews for Rep AI: ChatGPT Sales Chatbot

ZERO transparency ! After installing the app, it takes you to their website and there you got prices starting from $299/ month ! That's not even close to $29 / month how they advertise here. BIG RED FLAG !

As others testified, the Rep AI Concierge brings next-level customer satisfaction and customer support, saving (without exaggeration) hours of our time. We launched the chatbot on a Friday and by Monday, Rep AI had already solved countless customer queries that we didn't even have to lift a finger for! Rep AI will be the best (and cheapest!) customer service representative you will ever hire!

We've been using RepAI for the last month as our first AI Live Chat functionality on the site. The set-up and onboarding was fantastic - we're a larger retailer so the RepAI team really did the vast majority for us, setting up bespoke responses and ensuring it really delivered on what we needed it to do, as well as matching our brand voice. We've now finished our free trial and moved into a retainer basis with a dedicated account handler. There's still some refinement to go, and ongoing improvements and ways to make it even more efficient for us, and useful for customers. But I'm excited to see what it can do. Others have mentioned the price of the app. I have to say, if you work out how much money it's generating for you in sales, and saving you customers contacting your customer services team, it's actually very cost effective piece of kit.

Rep AI has been great! Its aided in boosting sales, and it has allowed for our customer service team to focus on more involved tasks through its ability to answer common, less-involved questions right on our website. The setup process was fairly easy, and the customer support staff was very dedicated to making sure our implementation process went smoothly. Definitely worth it!

Interacting with Rep Ai team was seamless - within seconds of onboarding, the AI chatbot was engaged and responsive. Without needing extensive knowledge inputs, Rep AI provided relevant and thoughtful replies to my queries. The chat interface stands out for its friendly, approachable design. The flowing chat bubbles make conversations feel more natural and personal. I initially had some support issues that the Rep team swiftly resolved. But what truly impressed me was the CEO Yoav Oz and Shauli Mizrahi's hands-on approach - she/he directly reached out to understand my experience. This personal commitment to each customer embodies customer first values. The thoughtful product design paired with sincere customer service makes me confident in recommending Rep AI as an intelligent automated assistant for digital health platforms. By providing prompt responses while also connecting you to real experts when needed, Rep AI optimizes user experience - which is vital for building patient trust and engagement online.

We saw a 13% conversion rate with Rep last month, and are continuing to see strong results this month so far! The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI. This alleviated a significant effort on our customer support team and spared us valuable resources. Witnessing the AI chat efficiently assist customers on our website, effectively guiding them through the sales funnel, was truly impressive, especially considering our high traffic volume. Moreover, having the ability to fine-tune the AI's responses through AI training proved to be incredibly convenient for us.

I have to say, Rep AI really blew us away! You know how fast AI is moving these days, but with Rep, it feels like the future is already here. Their widget feels just like you're talking to a real person, which is awesome for an online store that gets customers who love to ask questions. We gave it a whirl with their 30-day trial, and honestly, the way it chatted with customers and got our brand’s vibe was impressive. And when we saw a 17% jump in our sales, we were all like, 'Yep, we're definitely keeping this!' It’s not just about meeting expectations, Rep’s kind of smashing them.

I have installed and uninstalled about 6 different AI chatbots on our site. Rep AI sounded good, but the price kept me from installing it initially. Well, you get what you pay for. Rep AI is the best. And actually with the number of conversations they give you for the price, it is not really any more expensive than the others. It is just better in almost every category. It is way more customizable than all the other chatbots I tried. Not to mention the help is really great. Especially Sarah. She is patient and very knowledgeable. The best part about her is that she cares and does her best to help, and that is something that is becoming pretty rare in customer service. I recommend REP AI highly.

It has been a life saver for us, by cutting down customer service time by more than 90%. Customers love being able to chat 24/7, and 93% of customers were happy with the replies received, and one it three customers who chatted, went on to place an order. It also makes placing an order for the customer really easy. This works straight out of the box, and you can easily adapt it and add specific answers to questions. Support if required is fast and friendly too.

One of the main reasons I use Rep AI is to reduce the amount of support tickets I receive. Every time Rep AI answers a customer's question, that's one support ticket that I don't have to answer. After answering hundreds of customer questions it has saved tons of valuable time. Another reason is the product finder. Having a store with numerous products, it can be difficult for customers to find exactly what they're looking for. Rep AI is able to suggest products, add products to cart, and push the customer to checkout, all while talking with the customer. The last reason is the customer support. There's one thing I can't stand with apps and that's terrible customer support. Thankfully Rep AI has top notch customer support and they've been nothing but helpful so far. They have quick replies, long detailed answers, and just a genuine desire in helping your store improve.

I have been working with Hello Rep AI for over 1.5 years with a client of mine- I have a marketing business and I help provide marketing strategies and tactics for b2c clients. I discovered Hello Rep through a search for the automated chat for our ecommerce site that sells high end consumer medical devices. I cannot recommend Hello Rep AI high enough. From the quick and relatively seamless integration to the great customer support, I was pleasantly surprised at how friction-free the addition of this automated chat feature was. The best part, is the "found" money from simply adding the chat feature-as the amount of data grew from our visitors, the Rep AI became increasingly more optimized and we've seen consistent sales conversion every month since we started using them. A no-brainer, affordable, valuable service that I now recommend to all my clients who have similar needs on their ecomm site.

Rep AI strategically approaches customers when they need it most and helps them find exactly what they are looking for. They have helped us increase our conversion rate, spiking sales and we still enjoy a 20X ROI! Rep takes the manual work off our shoulders when it comes to support tickets - their AI powered bot can show our customers around the site, suggest products, collect leads, answer questions, provide special offers, track orders. We have the ability to train the AI on information so it answers just the way we want it to. Check out Rep for more results with less effort.

Super recommended! Absolutely a great help for our small business. It's not just an AI tool. It's THE AI tool. It helps us with sales, collect money that is on the floor. Helping reducing customer service tickets. The automations are great. Rep's staff is superb, mega helpful. Thankful!

Great app! Rep.ai is not just another bot. The AI performs just like another member on the team, we can brand it according to the style of our store and we can also train it on information we want it to provide. The platform has helped us boost sales and brand loyalty through collecting subscribers and rewarding them with special offers. It really helped us automated our processes, it’s had such a positive impact and now we couldn’t imagine our team without it!

Tumbleweed Plants

2023-08-17

Singapore

Great app by the team. Super customer service team that assist us in the onboarding as well. Excited on the future of the app. And much more that we can achieve with it!

As many of you can attest, the marketplace is inundated with AI companies touting their version of delivering positive results by using their AI product. We made the decision to go with Rep AI after countless hours of research and introductory conference calls with solution providers. We were impressed with the application demos, ease of integration, and technical flexibility of Rep AI’s technology. However, the deciding factor for our selection of them as our provider was their people-centric approach to doing business. It was reassuring to have Rep AI’s Founder and CTO, Shaili Mizahi personally involved in each of our early planning and development meetings. This was the initial testament to their commitment to the people side of a technology business. Working with our Merchant Success Manager, Dafi Zeitlin has been an amazing experience! She is highly technically competent and shows genuine care for pleasing us as customers and the success of our business. She remained patient and informative as my team worked with her for almost a month designing custom flows to meet the specific customer support and sales needs of our customers. We designed an abandoned cart recovery flow that allowed us to market to customers we otherwise would never have reached. This is because the customer never made it to checkout to leave their contact information. Identifying prospective customers by their IP address resulted in a 30-day order conversion rate of 31.44% with close to $100,000 in revenue. That's just one of our 15 flows. The service side of Rep AI is equally impressive as it has resulted in a 98.6% “Helpful” designation by our customers. Their reporting platform gives us the tools we need to measure opportunity areas and success. They have been very responsive in addressing any additional reporting needs we have. Without reservation, I highly recommend Rep AI as a top-tier service provider of article intelligence for your company.

Old Bones Therapy

2023-08-07

United States

I highly recommend Rep.AI. Their AI-powered concierge aka chatbot has helped us to increase our AOV, conversion rate and overall sales. They have some awesome features, like the ability to notify our customers when out-of-stock items come back online. I really like the ability to customize the chatbots responses so that it matches our brands tone of voice. Their recent ChatGPT integration was able to parse all of our sites blog posts, reviews and FAQs to teach the concierge how to answer questions from our customers. This has been a game changer as I often get tired of answering the same question over and over... LOL. The Rep.ai team is super helpful, responsive and even has a dedicated Slack channel where we can get near real time help. The AI is able to answer questions and suggest our bestsellers, our combo packs, segment options through requested categories. Overall, we are very happy with the experience it provides our customers.

Great app and great team! Love it! Our experience with Rep has been amazing so far, it has been working great and everthing went so smooth, from onboarding to deployment, and the team behind it has been so responsive an helpful!

The REP app has been a great help on our Support channel and has contributed to increasing our revenue. The Support team has been super helpful since the onboarding process and throughout our experience using the chat. Loving the new implementations and features of the app!

Rep makes it so that we can have customer service chat available 24/7 and has led to a significant amount of add to carts and conversions! Would love to see it have more truly AI capabilities!

This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!

This app (and the team behind it) is amazing! Once set up, this chatbot proves to be a low-maintenance solution that greatly benefits our customers and boosts our revenue effortlessly. The app's functionality is awesome. It seamlessly assists our customers in navigating our website, tracks their activity, and even recognizes when they are about to leave. At that critical moment, the chatbot proactively engages the customer by offering a discount code or the option to contact support. This feature has proven incredibly effective in retaining customers who may have otherwise left without making a purchase. One of the most impressive aspects of this app is how it has empowered our customer support team. By addressing basic questions and providing instant assistance, the chatbot has significantly reduced the workload on our support team. This allows them to focus on more complex and unique customer inquiries, ensuring a higher level of service overall. They just released ChatGPT integration that scans the website and if the customer has a question: what is it made of or similar it will scan the page and provide the answer. Like a real sales associate! The analytics dashboard is amazing too. It allows us to gain valuable insights into customer behavior, preferences, questions that weren't answered by AI, and more. With this data at our fingertips, we can make informed decisions to further optimize our website and enhance the overall customer experience. In terms of results, this app has exceeded our expectations. It has successfully resolved an impressive 94% of all customer requests last month. Moreover, it has generated substantial revenue on autopilot, bringing in an average of $5-6k every month. The RepAI team is amazing, it feels like they work at our company, and any questions we have is being taken care of in the shortest time possible. They have been consistently attentive, responsive, and willing to help us fine-tune the chatbot's flows to suit our specific needs. We highly recommend RepAI

Rep AI is an amazing software that actually works! It has eliminated a big chunk of our customer service manual responses and helped with increasing shoppers cart sizes.

It's difficult to put into words how incredible the Rep AI platform truly is. It has completely revolutionized both our work processes and our customers' experiences. Our conversion rate has significantly improved as a result. We can't recommend it highly enough.

terra20

2023-05-11

Canada

With Rep terra20 has been able to exceed our customrs experience expectations when it comes to customer service and online shopping, making our store easy ato navigate. I recommend 100% Rep AI for any e-commerce business