Reviews for Refersion: Affiliate Marketing

Pharma Xtracts

2019-08-08

United States

Refersion customer service was awesome! I worked with Nick and he was the best he made sure that any questions or issues I had setting everything up was taken care of.

This app is great. The customer support team is really helpful and attentive. They've always been able to answer my questions quickly. Thanks!

Shakima was great and helped me get through a huge issue with tracking. Thank you so much! Can't imagine another company doing what she did!

Emma was nothing but amazing! She helped us set up our multiple site system and we look forward to using this great tool with our stores. I highly recommend Refersion and the support staff.

Refersion is a great asset to my marketing plan. I had started out using a web platform that wasn't compatible with Refersion and switched to Shopify primarily because they are compatible with Refersion. Affiliate marketing is where its at! Setting up the account was a bit daunting, but Nick Castellano from the Refersion team pretty much did it all for me. Two thumbs up!!!

Shakima is such a pleasure to work with! she is quick in response and always responsible and following up to make sure our business needs are met. thank you!!

PALO NUTRITION

2019-07-24

United States

I was looking for an app to help me streamline and have more control of my influencer program specially to measure results when considering sales. Emma form their team is amazing, they went over my hole set-up, did a lot of follow-up and gave me good advice to get these sales in. I highly recommend.

Awesome customer service from Emma! She went above and beyond, thinking of something WE hadn't. Thank you!

I needed help with an affiliate program ASAP. My previous one completely failed to integrate properly and after 3 weeks of painful back and forth with the prior app's support team, I finally threw my hands up and was thankfully recommended Refersion by a friend. My immediate impression was: WOW. This team is SO knowledgable, SO responsive, SO impressive. I cannot tell you enough good things about Olivier, specifically. His attention to detail, willingness to figure-it-out (no matter what "it" is) and to give me detailed explanations of each thing was impeccable. I am not super tech-savvy and he was patient with each of my repetitive questions, he explained things slowly and made sure I understood and most of all was generally enjoyable to speak with. Thank you Olivier! And also thank you to Shakima who stepped in when Olivier wasn't available. She was able to catch up on our extensive integration challenges, advise accordingly, and help make this transition as smooth as possible. The team worked endlessly to provide me a result that worked with our third-party checkout app, CartHook, and our Shopify store. Thank you Refersion!

Definitely the most user friendly affiliate app I've tried. Customer service is great, Olivier has been super helpful in testing to be sure I have everything set up correctly. Three downsides I've noticed so far: 1) There's no obvious feature to market to affiliates through the Refersion network. A number of other affiliate program apps offer this service. 2) There's not a great way to vet affiliates before approval...thinking of this kind of like a job interview, but it's very one sided- the affiliates can see what the company is offering them, but companies should be able to assess affiliate performance by some metric measured by Refersion and provided with the affiliate's profile. 3) The price! It's steep! Only time will tell if it's worth it.

Very bad customer service. Don’t get answered for more than a week and they don’t fix problems. If this behaviour will continue, i will probably end my subscription. Thanks

I'm at the very beginning of using this app, but so far it has been thoughtfully created and the customer service is amazing.

Just got refersion for a new store and so far I haven't had any issues. Nick made sure everything was working correctly by doing a test order and I didn't even have to do anything, lol. Looking forward to a successful affiliate program! Thanks guys!!

So far so good. I had some issues during set up, but Nick helped me solve every one of them and got my store launched in no time. Very happy with the customer service and my overall experience.

So far, staff has been really good, app is easy to navigate! The only down side, is: it is on the pricey side.

Being this is my first week at a new job and having no clue on affiliate programs, I found the refersion was very attentive and helpful with all of my questions. Once reading through the FAQ I was able to navigate through the website with ease and get our program up and running within a day!

Like how quick customer services gets back with you! Olivier form refersion got right with me and found a solution fast :) Glad I decided to use a great app for my life line!! Thanks Olivier!!!

This app is great and helps offer a simple solution to my needs for affiliates. The company follow up and customer service is very good, as well. Nick was there to personally test my integration and is a great support. He has been amazing. So far so good!!

This app is really great for tracking affiliates! It makes things so simple and organized, and we love being able to connect it to our Shopify store. Paying affiliates through this platform is seamless and simple. Setting everything up initially can be a little challenging, but the tutorial videos help a lot. When we couldn't figure out a few things on our own, Emma from customer service stepped in! She was able to walk us through setting up discount links and made sure everything was running smoothly which was much appreciated. Overall, I would definitely recommend this app to users who are seeking an affiliate management system!

Emma the help person is amazing and support in general is fantastic. My main goal was to acquire new affiliates and I believe this is where Refersion could make better use of the market place. There appears to be no way of contacting any affiliates until they have joined your program. Your program will be listed in the market place but becomes buried very quickly after launch. The data reporting is very good btw... so our only criticism is the market place

Vapourium

2019-06-17

New Zealand

This app seems like it has a lot of moving parts, and difficult to use... HOWEVER the tutorials and support from the Customer Success Manager made it super easy. The depth of what we want to do was quickly achieved. 10/10

This app is very easy to use and the customer service is amazing. Emma helped me go thru the app and learn how to use it and always answered all my questions with professionalism. She was always on top of it!

The integration process was easy, they even ran a test order for me. Please buy Emma a beer. Thanks again!

have worked with a lot of apps and the customer service was terrible. Emma was the consummate profession and very knowledgeable. if for some reason she doesn't work out with your company, send her to me. She's hired!

Refersion has been very helpful. They respond quickly to my questions and are always willing to login and make an adjustment for me. Emma Shakima and Eric have all been very active contacting me. Thank you Refersion not just for a great app but also for your great service!