Reviews for Recart: SMS Marketing + AI

BEWARE, WE LOST MONEY WITH RECART - READ THIS BEFORE YOU SIGN AN AGREEMENT. $10,000+ lost in revenue with Recart due to platform bugs. My experience with Recart has been disappointing due to their platform filled with many bugs, declining performance, lack of promised support, strategy, billing discrepancies, and failure to execute agreed-upon tasks. The app and the service has not only failed to deliver on its promises but has also negatively impacted our revenue and business operations. Read my experience below. You will thank me later. Let me explain.

 Prior to moving to Recart in March 2024 I was using Postscript for 4+ years and generated seven digits in sms revenue by managing it in-house. So i know the technical side, strategy, optimizations and how things should work if you know what you are doing, and if the platform works as intended or not. I decided to move to Recart to save time and because they promised (via email and on their website) they will handle EVERYTHING: strategy, execution, optimizations, AI tests, A/B tests and will match our custom price. It sounded amazing, I was like it can’t be that bad, like what can they mess up, so I pulled the trigger and signed an agreement. Oh boy, was I wrong. 

 PLATFORM BUGS - lost $10,000+ in revenue due to browse, add to cart, checkout abandonment flows not working as good as they work on Postscript. The worst part, I had to escalate and ping their team many times, so finally after few months they “discovered” the bug and apparently fixed it but still it was NOT working as it should. I know this from a fact, when we were for 4+ years with Postscript I would get hit by abandonment flow message almost every week. So my guess is their technology for recognizing users and events is not up to the level compared to Postscript and on the top of that it’s has bugs that they are not even aware of. So if you use Recart you are losing money on these automated flows because the users are not triggering the Recart events and/or they can’t recognize the users.

 POOR SERVICE - be careful, it’s not what’s advertised, at least it was not for us, their CEO Soma confirmed that there was misunderstanding in the offered service, so basically misleading advertising. I was like why you did not tell me this before? if you sign an agreement ask for detailed scope of work and deliverables along with the cadence. I made a huge mistake of signing an agreement that was super vague and gave them chance to not delivered what was promised. Also depends who is your assigned account manger, and also depends how much you are spending, low spend you are getting minimal support and non US rep. I was also told I’m asking a lot of questions and I’m taking up a lot of their time to address my concerns.

 NON TRANSPARENT PRICING - there is no way to figure out the charges, applied credits, sms usage, from the platform UI, it’s NOT transparent, even their team has hard time understanding the billing, credits, roll over credits etc it’s all a black box. You can’t verify it yourself. They acknowledge it it’s not transparent.

 HIDDEN OVERCHARGES - after complaining about their non transparent charges and being unable to verify myself why I was charged the amounts, they told me they are refunding me money because they apparently discovered an issue with roll over credits or whatever it was. Imagine If I was not doing my due diligence, no one would have discovered the issue. So now imagine how many of the brands that use Recart were potentially impacted by the same issue and the bugs I have discovered? Incorrect Attribution and Inflated Metrics - We had agreed on a specific 1-day click attribution model to track performance accurately. Despite multiple confirmations, Recart applied a different attribution model, inflating performance metrics for several months. The issue was only corrected after I escalated it on June 3rd, meaning all prior data was unreliable. Lack of Reporting and Strategic Support - there was a period of 2+ months where we haven't received any performance reports, there was a noticeable absence of strategic guidance and poor execution. We haven't had any strategy sessions or received proactive recommendations for over two months, leaving us without direction in our SMS marketing efforts. Billing Discrepancies - Our contract clearly stated a rate of $0.0075 per message, but we've been consistently billed at approximately $0.0077 per message. While this might seem minor per message, over thousands of messages, it results in significant overcharges, violating our agreed payment terms. Other promised services that were not delivered: Incorrect URLs in Campaigns: Despite clear instructions and agreements, campaigns went out with incorrect URLs, confusing customers and potentially losing sales. Scheduled Campaigns Not Sent: Planned campaigns were missed, leading to lost revenue opportunities. Flows Not Reactivated: Critical flows weren't updated to reflect current offers, rendering them ineffective. Abandonment Flows Malfunctioning: For over six months, I didn't receive any browser, checkout, or add-to-cart abandonment SMS messages, indicating these flows weren't functioning properly. No A/B Testing: We were promised proactive A/B pop-up testing and AI-driven personalization, but these initiatives were never implemented. Gave them 2 stars, because they were kinda trying to make things right but mostly because they finally agreed to terminate the agreement with no penalty, however the damage is done, they are aware of it, and they still owe me $5,000+ due to the automations not working properly.

As soon as I moved back to Postscript I made more revenue with the abandonment automations in 3 days than Recart abandonment automations generated in 7+ months. That’s how bad their platform and technology is. They should also compensate me for the time I spent discovering all the crucial bugs and issues on their platform.

BURLEBO

2024-10-17

Using Recart has been a huge advantage for our company! So glad we chose to switch over to this app.

We moved over to Recart almost a year ago and took our barely skating by SMS program to a whole new level. The support they provide is fantastic and their constant testing and iterations on the pop up has driven opt-ins as high as 13%. Our list size has grown by leaps and bounds and every campaign is a money maker. I recommend them to everyone who will listen! Fantastic app, fantastic service, and crazy good metrics.

Terrible customer service. Soma, the CEO, has no better customer skills. If I could have left zero stars, I would have.

Plum Deluxe Tea

2023-11-14

United States

I love the numbers coming in from our campaigns and flows, especially the welcome; it offers a personal touch with conditional splits that really engage our customers. And it really gets results (sales). At first, I was concerned about our opt-ins, but our rep, Jordan, did more than just provide awesome suggestions — he also worked with us to create different versions, like a step with email and text at the same time. Our signup conversions improved dramatically, jumping from 1.25% before Recart to 7% for email and almost 5% for SMS.

Prop Money Inc.

2023-10-31

United States

We've been working with the Recart team for nearly a year. They are very helpful, immediately respond, and are always eager to help. All in all our experience has been positive, no issues, and it has helped us grow our subscribers as well as increase our ROI. We recommend them.

Keep Nature Wild

2023-10-30

United States

We love using Recart. The app is intuitive and easy to use. They have awesome technical support, but what's really blown us away is the support around strategy, ideas, and implementation of those ideas directly with their team. So rad!

Rejuvia

2023-10-30

United States

What an incredible app - truly has taken our DTC brand's revenue and owned marketing efficiency to the next level. Really enjoying the automation capabilities and the interface on Recart. Plus, the "packs" the team drops for us (automations, popups, pre-built flows) seemingly on a quarterly basis are an incredible add-on and take a ton off of my plate. Highly recommend!

Love Amber X Ltd

2023-09-20

United Kingdom

This used to be a great app but my Facebook page disconnected (the success of this depends on it) I emailed days ago to 3 different support emails and 2 on the chat and not one reply. I am losing sales and will be searching for a better alternative. Beware. They take money but customer support has suddenly become non existent. Not happy.

Bastion Bolt Action Pen

2022-11-02

United States

Awesome app and support! Started seeing results pretty much immediately Best support service we have had in years!

Pretty Biznez

2022-10-29

United States

Recarts program is God sent. My clients are happier because they've never gotten so many consistent sales. It was a strain on me to figure out when to have a sale for my company, so I was having sales only during major holidays. Like, 4 times a year. Now, since hiring Recart and working alongside Jordan my account manager at recart we have sales every month and I can't keep product on my shelves. Recart gave me REAL CEO PROBLEMS! Jordan's visions for the sales to have are always on point. He creates the best copy and call to actions for our subscribers. I'm just happy to have recart on my team! Let's goooooooo! Thank you Ceo, and Jordan!

Big Skinny Philippines

2022-09-15

Philippines

At first, we thought that we found the right app for our business, our Facebook messenger blast works really well, but suddenly the performance of this app fluctuates, as we noticed during our monthly sale, total message sent decreases until the campaign just activate and do nothing. We try to seek help to their Support Team but unfortunately, they can't also provide us the answer why it happens, Vivien, one of the CS Support just tell us that their experience with Sponsored Messages is still the same, it is a hit or miss, meaning they are not confident that the app performance will work for us.

It's free money... great support! If you aren't doing anything with your SMS this is the best option for you.

Get eight times more sales. A bold claim. Even though we had paid social media ads explicitly made for driving traffic to our store, all of our sales did NOT use the promo code you could get by signing up to text messages by Recart. Long story short, our customers are better off paying the retail price than giving away their phone numbers for a 15% off on their purchase. Perhaps Recart drives sales up for lower-priced items or a different industry than ours. Electronics shop owners, pass on this one. It will take valuable time for you to set up this correctly, and it's not worth it. You are better off pushing more sales through promotion inserts in your packaging, giveaways on social media, and 5-star reviews. My two cents.

Hands down the BEST SMS app I love the support you get one on one support. I also have the best Rep Jordan he takes care of us. If you are considering sms highly recommend recart.

When ever I run a sale I use recart for text messages! I also have an auto discount on my home page. I was hesitant about the discount at first but it helps. I work with Greg and he's awesome. Thanks Recart.

A really cool app. I love that it sends people through a cool Facebook messenger chatbot experience that is funny and entertaining right out of the box with templates. Love it!

Tushon

2022-04-12

Australia

Beware!!!!! This app is a complete waste of time and money. We added it to our store and did paid facebook ads to get new subscribers. Once we decided to send our subscribers a notification of our sale and a discount code we discovered you have to pay a huge amount via a new facebook ad just to notify your subscribers. PLUS, Facebook will not deliver Sponsored Messages unless you have minimum 1000-2000 subscribers. What a waste of money to have gained the subscribers and also be charged on the first day by Recart yet we couldn't even communicate with our "own" subscribers! Huge waste of money and also the time we spent on all our new messenger flows! Have just deleted app and lost all those subscribers. Do not recommend at all!

This app is super glitchy. It stops working each month and you lose sales because of this. Support takes hours - days to reply and still Can’t fix the issue. I recommend researching for a different app

The Artisan Rings

2022-03-06

United States

Awesome app. Have been using it for about 3 months and so far has been paying off quite well. Keep up the good work!

Just started using this app but the results had already kicked in! Still need time to test but so far so good (Y)

this app makes it very easy for customers to sign up and doesn't send them back & forwards between emails & shop. Instant gratification so they purchase more with their 10% discount. Smooth & easy to use.

THIS APP IS AMAZING!!! Generated so mich already. 30 min. After installing i Got 2 orders thru there them!!! Now i’m getting so much profit from their app!!! U NEED THIS APP

Very easy to customize a few flows and get it up quickly. Already see excellent conversions from just one welcome pop up! Looking forward to seeing what more it can do.

I'm loving this app. I'm still learning how to use it but so far so good. Hoping for great things with this app