Reviews for Rebuy Personalization Engine

Great features and great support. Especially Our account manager Monica was very dedicated and quick to handle any problems.

Rebuy has completely transformed our upsell strategy and significantly boosted our store’s performance! The platform is user-friendly, packed with powerful features, and has helped increase our average order value immensely. A special shout-out to Max, our Success Manager, who was incredibly helpful and provided invaluable support throughout. Highly recommend Rebuy to any e-commerce store looking to elevate their personalization and upsell game!

Fur Professionals

2024-09-18

United States

Rebuy has been a great tool for us in having a seamless GWP experience, upselling our PDPs, and optimizing our minicart/checkout! The support for Rebuys team has always been top notch! Specifically with our rep, Max.

The raw capabilities are on point!

Excellent Platform for Boosting Sales We've been using Rebuy in our company for the past few months, and we couldn't be happier with the results. The platform is incredibly intuitive and offers multiple features that have been key to optimizing our sales. From personalized recommendations to cross-selling strategies, Rebuy has allowed us to significantly increase the value of each transaction, improving both the customer experience and our revenue. Moreover, I want to highlight the outstanding support we've received from Reza. From day one, Reza has been an essential partner, helping us fully leverage all the features of the platform. His knowledge and guidance have been instrumental in implementing the right strategies and tailoring Rebuy to our specific needs. With his expertise, we were able to integrate the tool more effectively into our processes, maximizing its impact on our sales.

Synthesis Organics

2024-09-17

Australia

Really helps with upsells and smart cart functionality as we don't have shopify plus yet. Also great customer support - e.g. Max Trummer from support jumped in to support our launch optimisation last minute and stayed with us until we were happy everything was set up properly. thank you!

It's the best app for upsells and cross-sells. It's pure conversion booster with a lot of amazing functionality, good design and great support. Everything so smooth and simple. I love to work with this app and use it in a few of our stores! Special thank you to Steven from support team for his fast help. Appreciate it!

Tangible Science

2024-09-16

United States

Thank you for the 5 stars! 🌟 We're thrilled you're loving Rebuy and appreciate your support! Let us know if you ever need anything—we're here to help! 🙌

ONE/SIZE

2024-09-16

United States

Our customer success manager Monica has been such a help with A/B testing, providing helpful insight & also providing areas of opportunity. The team is always great to work with!

Slatkin + Co.

2024-09-12

United States

Great onboarding process with the team. Informative & fast. Kalum has assisted in getting our team comfortable with the widgets & back-end set up which has helped tremendously. Already seeing results, can't wait for more!

Daily Crunch

2024-09-06

United States

Our experience has been absolutely fantastic working with ReBuy. Their team was responsive and worked with us every step of the way to launch. Aiman was the best!! I am already seeing a jump in sales and overall improvement in UX. Thanks Rebuy team!

Max was an amazing teacher and showed me the ins and outs of ReBuy in an easy to understand manner. I'm excited to see how ReBuy helps us with add-ons once our new site launches!

Fresh Peaches

2024-09-04

United States

We've experienced increases in CVR and AOV as a result of the Rebuy smart cart and upsell widgets. We use page builder on top of our shopify store and we were concerned with implementation. However, the Rebuy team was responsive and addressed all of our questions/asks in a timely manner. Aiman at Rebuy helped us with our implementation and made me confident that we were going to be set up for success.

I had a terrible experience with Rebuy. The app is constantly buggy, and even the simplest features fail to work correctly. What should have been easy to set up required extensive troubleshooting, which shouldn't have been necessary for such basic functionality. To make matters worse, no clear time frame was given to fix any of the issues, leaving me in the dark and stuck with a broken app. The worst part of the experience was dealing with Dan from support. He was unprofessional, didn’t seem to understand our needs, and failed to provide any helpful solutions. I repeatedly asked for assistance from another support staff who might actually care or understand the urgency, but I was stuck with Dan. His lack of communication and inability to fix even the simplest problems was infuriating. For an app that charges premium rates, this level of service and functionality is unacceptable. Avoid Rebuy if you value reliability and professional support.

Rebuy has been a great tool for us at every step of the way. Our rep, Alison, is experienced, professional, determined and always willing to help us solve any issues we are having. Rebuy has truly been a game-changer for us and Alison is a HUGE part of that. Adding more to the review here as we had some issues with a couple of our widgets and Steven from the chat messenger was so patient, hard working, and didn't give up until he found the solutions for both the issues we were having! Rebuy, you have a great team on your hands!

Not only has this app been amazing for my brand and our multiple stores but the support team is next level. I had a number of goals and optimizations (different for each store) and the Rebuy team helped me configure the apps and taught me how to do it (with video tutorials specific to my store fronts) so I could continue to optimize my stores myself. This app came recommended to me from a friend and I couldn't recommend it more! I just wish we started using it sooner. The setup process was quick and easy and we saw results immediately!

CountyComm

2024-08-29

United States

Love all the support and once setup the process is super easy

Max is a great person to work with. Super responsive and very informative.

We use a few different platforms and plug-ins and Rebuy by far makes us the most revenue. We've enjoyed being able to test different features and widgets and really make the most we can out of it. Our Merchant Success Manager, Reza Zohouri, is so helpful and very communicative. We highly recommend Reza as your go-to person.

We are very satisfied with Rebuy on our website. I work with Moncia to keep our Rebuy App working top notch. She is always very responsive and eager to help solve our project tasks. I would recommend folks to use this app.

Great app that really helps boost sales. The people behind ReBuy are aqually amazing - they care about their product and their customers.

Absolutely phenomenal experience with Suki Abdulla! From the moment we started setting up Rebuy, we were quite nervous about whether it would suit our business needs. However, Suki's incredible support and expertise made all the difference. She was ultra-helpful, guiding us through every step and ensuring our online store was running perfectly. We couldn't have asked for a better partner in this process. Thank you, Suki!

OrnamentallyYou

2024-08-06

United States

Aside from the fact that this is our most utilized app for its amazing features, I would like to thank Nam for going above and beyond to assist me. I can't thank him enough, honestly.

Reza was great, helped us whenever we have any issue. Rebuy has been working well for us for a few years, great product and highly recommend

Thank you for the 5 stars! ⭐ We’re so glad you’re enjoying Rebuy—here’s to more success ahead! 🚀