Reviews for QuickBooks Sync by Webgility

Alchemy Goods

2014-11-03

United States

I see Webgility / eCC's potential to make our life so much easier, but we've had a very difficult integration with Etsy, which has delayed launch significantly. Overall, though, it solves a series of problems we previously had no fix for around ecommerce, QB sales orders and inventory management. Pros: we're able to post incoming shopify orders directly to QB -- with inventory auto-deducted -- w/out having to hand-enter sales orders. That is wonderful! Great customer service and support portal. Decent shipping portal. Cons: while Etsy integration was promised to us, it has yet to fully work: variants don't map to QB inventory. Shipping portal could use some more user-friendly tightening to the GUI / default settings. Sales tax needs regional codes for in-state taxes -- this would make our life so much easier!

We just started using this but I can already tell ECC is going to make our lives much easier!

Boottique

2014-10-07

United States

eCC is perfect for our shop - integrates with Quickbooks easily for Shopify, Amazon, and Etsy. The scheduler has been perfect for our store to keep our QB files up to date without constant monitoring. Their support service is the best, as they promptly handle and all issues to satisfaction.

Great app that links my shopify POS site to QuickBooks. Webgility even provided the necessary support to get everything linked and working. The only negative that I have found is they do not handle discounts from Shopify correctly when the orders are posted to QuicBooks.

POW Gloves

2014-08-22

United States

We vetted several different integration options for our Shopify storefronts. We needed something that supported Authorize.net and Avalara with seamless connectivity to our Quickbooks master file. We chose eCC because of the exhaustive customization and integration options that the program allows. In the 3 months since we've implemented eCC, we've actually found a couple integration options that were not in the program. However, the support and development team are VERY responsive and open to development requests. The implementation of eCC has allowed us to automate and synchronize inventory, fulfillment, and accounting. We've been very pleased with the cost and time-saving results!

This application is NOT easy to set up at all on Shopify. While I admit that I am new to the online eCommerce community, I have some understanding about relational databases, referencing fields, and integrating applications. The fact is that the support pages typically reference other online platforms, like Magento, or are simply not detailed enough to explain the intricacies of the configuration. I called the support line three times. Communication and a lack of Quickbooks understanding was a problem each time. Finally, I called Sales and was told, "You can purchase the $300.00 Upgraded Setup." Ohhh, thank you! I can fork over more money to set up your application that I am already paying for and getting nothing out of?" Exactly what someone wants to hear that is setting up a business, spending money, and getting little for in return. On to the hour long webinars, which were very helpful, however on some of the videos, the page kept sticking, so the explanation lacked a visual walk through. I see the light at the end of the tunnel, after weeks of peril, and I hope that the ends justifies the means because this products looks very helpful. BUT, what an unbelievable headache. After reading other blogs, perhaps Softcookies is easier to setup. I am continuing my endless march of madness through this program. Good Luck.

I love this app! It has an interface that is very easy to use and understand. I used this program to connect our on-line cheesecake shop to our in-store Quickbooks POS system. It creates a sales order in POS and then we can prepare the cakes, create labels and ship. We then can post all this info back to the web store so the inventory matches. I would highly recommend this to anyone using Quickbooks!