Reviews for Propel Replay & Session Record

Very easy to install and use. The most important feature for me is the session recording. It helps identify how customers behave on your site and if there is any issues need to be fixed. The customer service is great too! Recommend to use.

Fast customer service and great app. Boosted my converse rate!

Thank you for creating such a wonderful app! The Propel team, especially Leo, was extremely helpful to me during the first few days after I installed it. They taught me how to use its various functions effectively. I have tried other replay apps, but Propel Replays is the best. Their paid plan is particularly suitable for micro-businesses like ours. With Propel Replays, we have an army of sales staff working quietly in the background, following our customers and providing valuable feedback about their shopping experience. This has significantly helped us improve our shop's performance.

Amazing.. it does exactly what its supposed to job .. allows me to see what to improve in my store or what frictions potential buyers are having .. and what locations to target.. Very useful app

the customer service was great. Super responsive and helped to resolve in minutes

Works great. Just as good as more expense versions out there. Good customer service as well

Great Support and Great App 5/5

Been using this for a few months, and really love all the data I can see from my customers who visit our site. I've been able to resolve some pretty major issues as well thanks to watching these videos

Great service! Has everything you need and nothing you don't. It's been instrumental in our ability to quickly adapt our UX. Most importantly, customer support via chat is quick and exceptional!

Perfect so far

great app for tracking live sessions and take instant decisions. would highly recommend.

La aplicación funciona bien, pero podría mejorar en que se pueda bloquear países, y que todo sea en una sola grabación que este cambiando cada vez que sea una página diferente en la visita entera de un cliente. El soporte es bueno, te atienden de manera amable y rápida.

Excellent resource for watching how customers interact with my website!

Definitely recommended if you want to see how visitors actually behave on your store. After making some changes based on visitor behaviour, thanks to this app, its subscription paid for itself many times over within 2 weeks. If you only had the funds to pay for one app, this is the ultimate conversion tool!

I was having a little issue, got on chat support, Tom hopped on within a couple of seconds and immediately got to it! Didnt waste any time, didn't take several minutes to respond, he figured out my problem and fixed it quick! Tom was amazing and very helpful! Also, this app is just great overall. It immediately uploads the recording as soon as the person is done. Great app and great team!

Must say this is one of the essential you need as a merchant and see where your customers are having problem and how they behave and what causes them to frustrate and more. This is a must have. Recommended!

Swatchy

2023-10-26

Germany

Super App

Great app, super easy to use and helpful! Client support works amazing, they get in touch with you immediately and help with whatever you need.

tom best guy,very helpful.awesome support

I would recommend this app to keep track of what people are viewing in your store. Customer service is Amazing! Prompt, knowledgeable and thorough. Tom was extremely helpful!

The app is really amazing. I highly recommend this app. Using this app we can find out the loopholes by watching their journey with your website. If you seriously want to make your store successful. I highly recommend this app.

Hello friends at D-MOOSTER, Thanks for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

I recently had the pleasure of using Session Recording and Replays for my website, and I couldn't be happier with the experience. From the moment I reached out for assistance, Tom went above and beyond to make sure I got the most out of this fantastic tool. Tom's level of customer service was exceptional. Not only did he promptly address my inquiries, but he also took the time to personally assist me in optimizing my account for more page views. What truly impressed me was that he did this proactively and without any additional charges – his dedication to ensuring my success with Session Recording and Replays was truly commendable. Session Recording and Replays is an excellent tool on its own, but Tom's outstanding support and willingness to go the extra mile to help users like me make it an even more valuable asset. I couldn't be more satisfied with my experience, and I highly recommend Session Recording and Replays to anyone looking to gain deeper insights into their website's user behavior. Tom and the team have certainly earned my trust and gratitude for their exceptional service.

I love this app, the customer service is wonderful and you get great details on what the site visitors are doing. Great stats.

Super application. Et en cas de problème l'équipe est rapidement disponible et à l'écoute.