Reviews for Printful: Print on Demand

Considering that Printful is the top POD and the longest in the industry as far as I know, based in the US, I thought I'd give them a try. However, using their app has been unnecessarily stressful, and trying to ask for help has been even more stressful. No wonder I see most people prefer to go to Reddit for their questions instead of asking the creators of the app. When I encounter issues with other apps, even if they are free or low-cost, the support teams always go above and beyond to solve the issue. They provide assistance through screenshots, video sharing, and even access to the website backend to fix the problem. It’s easy to see how passionate they are about their app. However, my experience with Printful has been different, leading me to distrust their service for selling high-value products to customers. Despite explaining which product type I’m working on and providing screenshots, their responses often seem off the mark. For instance, I had a question about t-shirt mockups being blurry and whether this would reflect on the physical product. I provided a screenshot, but the response I received made me think I was talking to a chatbot: "It seems you have sent the wrong file," despite me clarifying that it was indeed my design. Imagine thinking your design is an error just because it's not “common.” I also spent hours trying to get their canvas sizes right and ensure they bleed properly by editing images with the mockups I downloaded from their website to mirror edges. I did this for each size in their mockups for the canvas, but still had issues with each size image sticking to its respective size variant and not overlaying on the other sizes. After providing screenshots as usual, I got a response hours later asking, "Tell me what's the name of the t-shirt you're working on so I can see what’s the issue." This is frustrating, to say the least. Our time should be taken seriously. I also had to install another paid app just to combine different products that are relevant so I don’t have to create multiple listings for the same product, like framed canvas and canvas. This has been incredibly frustrating, and after spending days trying to configure things without adequate guidance, not a single product has been pushed to my store because their system doesn’t work properly and their agents seem indifferent. LMAO even their responses to reviews on the shopify store is "indifferent," just take a read. This reflects their customer service as well. Update: Changed to 1 star, still no one is helping. They provide vague instructions telling you to download their size mockup guide for each canvas size to resize your design to each specific size. Yet they don't have the option to apply a separate image for each size, making their mockups useless, which makes mirroring edges impossible unless each product is just applied to one size. Separate file images/sizes should be allowed to be added to each size, we are not customers buying 1 size for ourselves but we are a dropshipping print on demand, their service and tools have yet to reflect that. Not sure where all the high ratings are coming from.

Very easy to navigate especially for a beginner. Love it

This has been the most seamless and effective service integration I have ever worked with. I am thankful that you exist and operate in collaboration with Shopify in the way that you do, and would highly recommend this partnership to others.

its a great experience. I just wish it had more steps to help new people to combining both shopify and printful or how to set up banking and payments.

Thank you for the feedback! ⭐

fantastic and easy to comunicate with

We appreciate your review! 😊

Thanks a bunch for the review! 💫

app works good but quality of printed shirts is really bad I bought multiple shirts for my business and all of them are peeling off!

muy buena y rapido

Estoy esperando mis primeras ventas, pero pora hora todo trabaja genial.

Espero que compreenda que não é pessoal minha avaliação. Estou com muita dificuldade em associar o App para a minha loja de vendas, pelo que solicito vossa ajuda de imediato.

My orders aren't going through to be fulfilled

Thank you for your review! 😊

Thanks a bunch for the review! 💫

otimo

I liked the old one better.

I have made many good products for my store at www.PuyaVenusta.com Thank you Printful!

Thank you for the feedback! ⭐ We appreciate it!

I recommend Printful as it has many print-on-demand produts you can use to create your products. I've created about 30+ products to date with Printful and will probably produce 30 more before I fianally open my shop. Please note that I am a complete newbie and though I'm creating lots of POD with Printful, I still haven't opened my shop yet. However, so far so good. Printful is well laid out, easy to use, with a wide selection of POD products to sell. I like it.

Fantastic very easy process trying pick more products!

good

I have used Printful in the past for my T-shirt shop. Printful makes order fulfillment so easy. High quality printing and fast shipping. I an now using printful for my art business for my branded merch and art prints. Thank you Printful.

It is appalling in its vague and pathetic instructions to using it. It says you can connect multiple stores but I tried connecting another shopify store (on a separate shopify account) and it was not possible. And there's much more to dislike but I can't be bothered if you can't be bothering finding out what is obviously wrong for yourselves.

excelente aplicación