Reviews for Printful: Print on Demand

I'm using this application with my shopify eShop and so far I find the integration is second to none.

I am selling in the uk so just exploring if this can work for me. So far I have managed to navigate without any extra learning

I am moving from having integrated with Etsy and the process is exceptionally easy between Shopify and Printful. The process with etsy was painful

Very easy and helpful, i moved many products to my store easily and fulfillment was very fast. Recommend to every dropshipper.

Printful is easy to use, and definitely has enough options to creatively customize products. Most of the products are quality.

Integration was so easy! It took a little time to learn the Printful UI itself, but their integration was a time saver for sure.

I use the app to create collections and sell. Which both apps have help me fulfilled. I will recommend.

I'm having a terrible time with the integration of printful and shopify with my own domain. Been charged for 4 months I think now and still no shop up and happening. I can't honestly recommend it as yet.

I love Printful and how easy it is to make great designs in an efficient manner. The website and app are equally user friendly and the customer service is beyond amazing! Thank you Printful for being a welcoming part of my business journey.

My experience with Printful has been like a toxic relationship. A wave of good times and total nightmares. We've had problems with products (one time my customer received a bag that said "coffee, squats and Jesus" - not something I sell) and other times it was crooked or misplaced prints. Despite selling over $50K in the last 6 months however, the company has shoved my business aside. They've hired inadequate shipping couriers and failed to provide a solution when over 20 of my orders were completely lost over the last 2 weeks. Their only solution to this ongoing issue is for me to upgrade to the Pro Membership for $65/mo, where I can choose a reliable courier myself, which for the bare minimum (the expectation for shipments to reach my customers, as per their entire business model), seems unreasonable. Before the current shipping fiasco, and right after my first big round of sales, I was offered the Executive discount, which isn't much - a dollar or so in savings, per sale. Since I sell in spurts each time a new product is dropped, this doesn't allow for me to stay consistent with sales numbers. A month or so after my first product drop, I was approached by a high level account manager (Samanta) who wanted to "check in" and see why I wasn't making the same sales that I had originally made within the first week - I explained my business model and she continued to press me, letting me know that she'd like to see $15-$20K in sales moving forward in order for me to keep my Executive discount. She said that this wasn't a hard and fast rule but a negotiation for me to keep the existing rate. This felt gross to me since I hadn't asked for the discounted rate in the first place - it was applied as a courtesy in what I assumed was an attempt to create an ongoing business relationship. Being given sales targets as if I was a low-level employee of this 3rd party app left a bad taste in my mouth, and as soon as I expressed that, I was met with hostility and a lot of ego-driven passive aggressive responses. Multiple emails followed with her mentioning my "unwillingness to cooperate" until I asked her not to email me again. I chose to look past that until the recent shipping incidents and the lack of cooperation from the Printful team. It seems that they will only do what it takes to protect their bottom line, even if that means that your business suffers the consequences. They seem to be using the poor delivery performance as leverage to move me into an expensive Pro Membership as they understand that it's my only option to provide positive customer experiences. They have acknowledged the shipping issue and refuse to make changes. They do not care about your business and they do not care about your customers. Unfortunately I am still with Printful until I find a solution to move my products to a new fulfilment service - a lot of the damage to my business' reliability through the eyes of my customers has already been done. Save your business's reputation and all of the stress that will inevitably occur in dealing with this company - please go elsewhere. (Shout out to Mariam though, she is seemingly the only good human at that company)

I have been with printful for 10 months and without a doubt, it is a highly professional and credible company. As in all businesses, there are always things to solve or improve, however, it is part of the process and the constant evolution is proof of that. It is important to understand all the dynamics so that our business is as profitable as possible. Congratulations and we wish you all the best.

I really Printful on Demand lot of options and Colors to choose from i really that i can do everything in one site Thank You Printful

I used to app to update my products on my store. It been very helpful and efficient for me. I enjoys.

I like how easy it is to connect items to the store. Printful makes it easy to create items and add creativity. I wish when designs were updated on printful they would update on the store.

Printful gave me directions on how to setup my own store. It's helping me sell my art on different products.

Printful! A friend recommended and I totally agree... Quality printing and Fast! love these guys, app is great and helping to launch successful products. Costs a bit more but reliable and worth it.

Printful has been fantastic in helping us expand our art business. We love the ever-growing product catalog and seamless integration into our website. Printful's customer service is top notch as well which really helps with managing customer orders. Look forward to seeing some better organizational features added to the back office!

Printful is a great POD supplier that works amazingly well with Shopify. It offers a large range of products and its features are simple and easy to navigate. My only feedback is that some items are only available in certain locations which can limit if you can offer them, or you offer them and should expect long delivery times. For the best part, they ship quickly and delivery takes only a few days with great quality prints that last.

I like the variety of products and the quality of print. Very nice for my brand and excellent experience for my customers!

This app its amazing! I've been using it since the begging of my store and I really love it, its so easy to use and easy to connect to your store.

BOLD VERSION

2021-12-29

United States

I've been using Printful for over 4 years now. I mostly do posters, my customers are always happy with the quality and packaging. I've had some shipping issues, but they quickly rectify and fix whatever problems that have come up with any orders.

The integration with shopify is great and it's very easy to use . i wish their video production services was more affordable and on point . it would take our businesses to the next level

I wasn't expecting high quality from this company but after getting two items I ordered to test the process and product, I've archived all products from Printful. Honestly, the quality of the materials and the printing are so bad that I could not buy it or recommended, worse yet sell it. I don't know if it was like this always but all those good reviews are not honest. Be aware!

UPDATE: I wanted to provide an update on how Printful is doing now. I have seen a marked improvement in delivery times after the initial impact of Covid. I have just recently started going back to using their POD service for new products on my store and I have been pleased with the turnaround time. They have expanded to a warehouse in Canada, which has helped with delivery to my Canadian customers. Shipping time to our customers ranged from under 24 hours to about 4 days. MUCH IMPROVED!! The integration with Shopify remains seamless and I am happy to be able to use this service again. Thank you to the folks at Printful for your hard work in such difficult times! FROM LAST YEAR: I have been using Printful for over a year now with our store. When we first started, the service was excellent. Things were getting out the door within 24-72 hours. On the positive the integration works well. I do not write this review lightly and I am not in the habit of writing negative reviews. I believe in giving people a chance. When COVID hit, the service from Printful went downhill. I have been patient and waited hoping that they would be able to adapt, but that was 7 months ago. Printful CANNOT meet the demands of their customers. I have items that I ordered for customers in June and July that I still have not received. (It is now September 30, 2020) When COVID first hit, it started taking 6-8 weeks for my customers to get their products. This made for a customer service nightmare and the loss of sales and customers. I had to find another supplier to satisfy the needs of our customers. I just was notified by Printful yesterday that 7 items that I have been waiting on since June/July had been returned with a customer refused and/or inaccurate address as the reason. I am the customer - I diverted items that I couldn't wait for my customers to receive to my address to replenish my stock when they came in. I never refused anything, it was the correct address entered by Printful and verified by me. I emailed Printful the same day and they got back to me advising me that they only keep items for 4 weeks so those items had all been donated. The first I had heard that the items had been returned was 24 hours ago. I had emailed them repeatedly asking for returned items to be sent to me. I had entered problem reports. I had tried to contact support multiple times. I was told to wait. They did refund a couple of items that had taken too long to arrive, but majority I was left to wait on items that I had paid for months ago. I tried using their warehouse, putting money out upfront. They sent the wrong products to my customers. I had the products sent to me because I couldn't rely on that service. That took months to make that happen. I had asked multiple times to have all returns sent with the items that were coming from the warehouse. That didn't happen. I followed up. Still didn't happen. I had quality issues that were never resolved that I had to replace out of pocket. I received items from Latvia that the design size did not match what we had on file. I could not trust that what was being sent would meet our quality standards. Their chat to reach support has been down more than it has been up lately. Emails are getting better, but it was taking a long time to get any response and when they did, they didn't reply with history. With one issue that is not a big deal, but when you are dealing with multiple issues, it makes it very difficult. Then I would reply and get another service agent and would have to go through everything all over again. Orders were sent to Latvia and Mexico that took forever to get to our customers, if at all. With the Latvia packaging, there was no tracking initially so you couldn't even see where your customer's product was. The concept is good, the integration works seamlessly, but that is all worthless if you can't get a quality product to your customer. It is also useless if you have to spend an inordinate amount of time chasing the supplier to get the products. I am done spending time chasing and will be moving everything away from Printful. I hope they get their act together, but before using this, I would be very cautious and make sure that they can meet demands.

I use this app to create my clothing for my Shopify store and I love it. The sublimation is awesome! I also love the sample orders that I get every month so I can see what a product looks like to see if it will remain in my store.