Printful: Print on Demand

Birch Boys, Inc.

2025-04-24

Products are good quality and I like Printful much better than Printify. Support is responsive and usually helpful. Its easy to resolve issues within the order process due to good customer support. **HOWEVER**, if you are a legitimate business with a tax ID/resale license, there are a few additional, IMPERITIVE, steps that Printful does not prompt you to set up, or inform you about before you set up orders on your store. First being tax exemption, they will charge you additional sales tax (in addition to shopify charging the customer sales tax) unless you submit your resale cert and have it approved PRIOR to the order. Otherwise you will be charged sales tax twice or more without any notification that the shopify payment does not cover your cost. This is also not mentioned in the pricing section where you set your prices. Making it very easy to lose money with Printful unless you pore over every setting before implementing it. Second being shipping charges. The live rate for shipping is not charged unless you do BOTH of the following; have shopify PLUS, AND set shipping section to live rates in the printful backend. Again, there is no notification that the shopify shipping fee does not cover your shipping cost. This is also not mentioned in the pricing section where you set your prices. Making it very easy to lose money with Printful unless you pore over every setting before implementing it. Both of these things should be included in the onboarding process, and neither are. Due to these issues, we have overpayed for a staff order by quite a bit, and Printful was not interested in reimbursing us (even as a one-time courtesy) for this issue that resulted due to their poor onboarding process. Thank you for your detailed feedback! 🙏 We’re sorry to hear about the challenges with tax exemption and shipping setup - your insights are valuable, and we’ll make sure to pass them along to our team for review. We appreciate you taking the time to share your experience 💛✨

Perfect Jumper

2025-04-03

easy Thank you for your review!💜

August

2024-10-30

We’re happy to hear you’re enjoying working with us! 🧡

Tropical Seas Clothing

2024-10-08

Have been using/working with Printful for 6-7 years now. I've also used their competitors but when it comes to the most important things of a POD app and store owner like user-friendly navigation/integration, product selection, quality of prints and consistency, printful is undoubtedly setting the standard for this business model. Why only 4 stars?: 5 stars is a perfect score and there are definitely things they can work on, just like all apps and companies. I've used or at least did my due-diligence with almost every POD company that there is. Many do offer a wider product range for high quality and niches. Some companies produce better prints and embroidery. Thank you for your review! We appreciate your thoughtful feedback and are thrilled to hear that you're enjoying our app. You're right - there’s always room for improvement, and we're constantly working on it to keep raising the bar. 🚀

Ganja-Merch

2024-09-17

Germany

Sehr gut ich habe schon ein paar Testbestellungen durchgeführt, die Qualität ist absolut gut die beste die ich bis jetzt gesehen habe und ich habe schon einige POD Anbieter getestet, die Lieferung nach Deutschland war ebenfalls schnell und unkompliziert! Klare Empfehlung wenn man sich ernsthaft was aufbauen möchte.

Luminous Bear Shop

2024-09-16

United States

Thank you for your review! 🌟