Reviews for PH Ship Rate & Track for FedEx

This app is used to link our Fedex account to shopify. Works good once I got it set up correctly. Thanks to support for helping me set it up.

ORBITGear

2020-12-15

Indonesia

Great app to integrate with FedEx, The support is also a very helpful and fast response, keep the good work!

Very good app and great support. Easy setup once the WS credentials are created. A real game changer for us. Auto-label creation works perfectly. One issue we have is that the app does not recognize Asian characters which Korean clients tend to input when filling in their address in the check-out process. I guess that is not really the app's fault. The tracking section could be improved: more columns, readability, filters... Finally the ETD commercial invoice generated should reflect the actual order sent reflecting items removed of the order before shipping. Also, the tax numbers information collected in the check out process should be reported. Keep up the good work!

I must be the only one who cannot share the same enjoyable experience. The was an error with label generation. I emailed the support requesting help. They emailed me back asking for credentials. So I did. I emailed back credentials in order to fix the sync with Fedex. After a while I received another copied and pasted email asking again for credentials. So all automated replies and no human contact for me. The Fedex agreed rates were not picked by the app. I asked my FE manager who said better do without. I deleted the app making sure my feedback was constructive and rich in details. A couple of second after I deleted the app I got another email asking me for a feedback as to why I deleted the app. I understand these days everything is more or less automated but a little human touch doesn't cost much.

Use is for our store and I think it works very well. Quick "auto generate label" function and never any hickups. Quick support as well. Very very good.

We use the app to ship our products, it's great that we dont need to look outside our shopify app to generate labels and it's also convenient how the shipping costs can be displayed at checkout. Our business is rather small and this was our first time setting up shipping so there were a lot of things we didn't understand and ran into a lot hurdles and minor errors. However, the support staff is pretty fast on their response so we could expect help or advice within a couple days of creating a support ticket (Thank you, Pluginhive!). Though we did also have the help of a fedex employee throughout the process to also answer questions and help with set up. So if you're a first timer it might be a bit difficult to set up the connection to fedex alone but you can always ask the support for help. Overall a very useful app!

Best way I've found to use FedEx with Shopify (have also tried ShipStation and Shippo). That said, it's still not great – doesn't handle partial orders or multiple locations very well, the signup process is weird (you have to email them and wait a day or two), etc.

A little challenging to figure everything out but so far working great for me. Keep up the good work guys.

We have a very urgent request concerning the transport module. The team of support has a very efficient glass transportation system. Thank you very much for your help and your professionalism. Great job. We are saving 200 dollars per month with you.

Good Support on implementation. Better support team and app works perfectly for fedex shipping partner.

The FedEx Rates, Labels App is very easy to use and the customer service is 5 stars!! Highly recommend :)

So far this app is amazing. Keerthi was amazing at helping me get it set up. I tried doing it by myself first, and that did not go well. She stepped in and had it done within a day. This app should streamline my shipping process saving me several hours each day.

The app integrates really well with Shopify! The customer service team responds quickly and helps with any and all questions!

This app integrates well with FedEx and the customer service is quick and competent. I was able to use the Saturday service feature to provide a better service.

T.E. Inc

2020-09-23

United States

We ship a dozen boxes via FedEx every day using our own account with discounts for flat rate Pak and Medium Box. We were copy and pasting addresses like crazy. This AP is amazing... it works GREAT! I highly recommend it and their service. I got stuck a few times and they helped me out within the hour.

This app is remarkably good. I'm surprised FedEx shipping integration isn't part of out-of-the-box Shopify, but this app provides even more functionality and convenience than I would expect from an out-of-the-box solution.

Great app! Super fast response time with their support as well. Really impressed with how fast they got back to me.

This app works great. Better yet, the customer service is AMAZING! They responded to all of our many inquiries and set up questions super quickly and at what seemed like 24/7. They even pushed an app update to solve a problem within a few days. Would definitely recommend.

Amazing customer service! Reactive and helpful :-). The app is also easy to use and very effective

super helpful. couldn't figure smth out and they offered to do a zoom call with me within minutes. highly recommended for your order fulfillment needs.

ProteinWise

2020-08-26

United States

I inquired about a setting to not allow our shippers to use Fed Ex when the address was a P.O. Box. They told me that they didn't have such a setting but would look into creating one. They did it within a week! Now that is good customer service!!

Great App. Helped us a lot to solve some shipments issues with FEDEX. The support team is amazing! They helped us a lot with the app configuration and also did some adjustments in the app to support some features required by FEDEX Israel. Thank you so much PluginHive Team!

A great app to generate FedEx labels. Using it on multiple stores. And the support is top notch! Thank you, PluginHive Team.

We have just moved over to FedEx from DHL and this app is so brilliant. It connects my store directly to my online FedEx profile which was not the case with the DHL app. We had some struggles getting the app installed and the PluginHive was amazing and within the same day we had everything up and running smoothly. I am really happy with how everything is working and the amazing support. I will certainly recommend this team!

Incredible customer service with this app - we struck some minor issues on install which were responded to with incredible speed and resolved within 24 hrs. We have been looking for a way to ship FedEx without having to leave Shopify for some time, and are so thankful to have found PlugInHive