Reviews for Parcel Panel Order Tracking

very nice

The service is great!

Top

kath was great

perfect

Unbelievable quality of customer service.

Just the app I have been looking for over the last 3 months. Not sure how I missed this one. Wanted one with custom status and delivery tracking as well and this app serves the purpose. I always look for apps with live chat and that option on this was a cherry on the top!

Fast reply

Great Support!

Very helpful staff and an effective app.

Super application, réponses du support super réactives! Je recommande.

Impressed with the speed and kindness of the Parcel Panel support. This is one of the most crucial aspects for a service provider: promptness in assistance and a willingness to resolve issues. Congratulations to Parcel Panel.

Great

Excellent excellent application but most importantly prompt and amazing support

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Good experience

Amazing app and great support too.

i love you you are awesome

awesome support team

Good so far :)

very good

Update to reply: Track my orders in real-time means customers see real-time tracking of the parcels! This doesn't not mean Shopify sync. Please amend your misleading wording to state it means Shopify sync and NOT courier tracking. I also suggest you amend your chat support practices as they are extremely pushy for positive reviews by yourselves, therefore skewing the ratings. Misleading Information on 'Real-Time' Tracking: What you need to know I have been trialling this app for 2 weeks and had high expectations; however, it isn't what it says it is. They state, track your package in 'Real-Time'. This is NOT the case and they are falsely advertising this. They tell me it takes 4-6 hours on average to get the courier updates. This isn't good when you have fast shipments and the package is out for delivery, the customer wont get an email update until it's too late. The app cannot get granular information about where the package is. I use DPD uk and they cannot add the postcode so all you see is that the package is at a 'DPD depot' which can mean anything. The tracking page app map doesn't show correctly the delivery address nor location of the parcel. The map often just says it's at a DPD parcel shop! I also have an issue with the way they collect reviews. You are constantly bombarded with review requests after you chat with them. They put multiple pictures and text pleading for a review. I now know why this app has many 'service' reviews and not a lot about the app itself. I will be uninstalling this app for the above reasons as it does not work like they say it does. Be warned.

Amazing support!!!

Perfect and helpful customer service

Very nice and free for beginners! I would definitely recommend!