Reviews for Omnisend Email Marketing & SMS

Great app. Integrates seamlessly with the store. Very easy to pick products from the store and add them to the email template. Email marketing made easy!

Had a few kinks but tech support was very helpful in getting my issue resolved. Thank You :)

You can't do anything without upgrading your plan, what a waste!

Really easy to use and set up so far!

Great app! Cant imagine doing email marketing without it!

Wow! i love it. looks so professional and so easy to use too!! Great app!!

Awful experience so far. We setup a campaign to send last week, only to come back this week to find the campaign "on hold". I contacted support and they told it this is normal because they need to "to make sure that all of the subscribers on your list are there willingly and are active." There's no info about how many emails were sent already, they never alerted us to the problem, and haven't answered our questions about how to resolve the problem. Support has been slow to reply, and answers have been very incomplete.

Very easy to use and great support. I am not exactly tech savvy but I was able to easily import my emails and have an email sent in minutes. The campaign email templates are nice and professional looking.

Fairly easy to use. I like the weekly stats that they send of how many subscribers you have on your mailing list

Updated review 10/31/2016: I am sorry to have revise this review but we wasted so much time and money I want to make other shop owners aware. It all started very well, we had conversions and it is very easy to set up. The app is nice, the marketing plan is very good. However, and this is a big issue, it does not provide double opt in! THIS IS A SERIOUS PROBLEM! Who at this day and age, doesn't have a double opt in option?! Please read on. Our shop has been hit with a huge number of bot/fake customer subscriptions. It's nearly impossible to tell which is real and which is not inside the app, the emails are real but they are not subscribed by the address owners. We paid another service to have the email list checked, many of the fake subscriptions returned valid email addresses. The only clue is the subscriber name, which is not visible on the dashboard. Actually, very little information is available on the app dashboard. We had our account suspended 3 times and were on the verge of being blacklisted with high percentages of bounces and complaints. Although the rep is excellent, they seemed to not think this was a big deal. I personally spent 2 weeks trying to figure out what was going on. Waste of my very scarce time, and money. We have our own domain, they told me that DNS records were not necessary at the beginning. Not knowing why we had such problems with our list's deliverability, I asked for the records to change the settings with the Registrar in hopes this would help. All other email marketing companies we worked with in the past (we've been on line since 1998) will provide this for free. They charged us an extra $59.00 for it and obviously, it doesn't solve the problem. We had to move our list to another provider with the holiday season just starting. Spent hours manually cleaning it up as we don't send unsolicited emails. We LOST OVER 500 legitimate SUBSCRIBERS when we moved to another service, which requires double opt in. Since I had just sent a newsletter days before, guess they thought confirming was not necessary. These were actual returning customers, some had been with us for years. It's a shame because the marketing plan is good, but the email list managing is very lacking and the support seems to think nothing is a real issue. It hasn't stopped the bots but at least those subscriptions don't get confirmed and are not sent emails. We had just paid for the monthly app charge and the DNS records. When I asked for a partial refund (it was just a gesture after this mess), they denied it. It took me almost a week to complete the move because of the outage, otherwise we would have uninstalled immediately. Yes, all this went down during the big outage in October 2016. It was a nightmare. ------------------------------------------------------------------------------------------------------------- I love this app! It does everything you need for ideal email marketing. Great customer support, super easy to set up and run, easy to create campaigns, automated flows that bring results. Reasonably priced too! Only wish there was a bit more customization to the sign up forms (pop up and page) but I'm pretty sure it won't be long before these are added. If you know a bit of code you can do it, I just don't know enough to do it on my own. Other than that it's perfect. Try it out - I'm pretty sure you will love it too. Thanks, Soundest, I see great results everyday!

Really easy to use and it takes just a couple of minutes to finish a campaign! Awesome

Yo, I really like this app so far, easy to import subscribers, and I love the email automation, I am giving it a try, hope to see how many sales go up because of using this app! Cheers.

Very easy to use. This app definitely deserve 5 stars+ Made email marketing much easier for us. www.finestmatchatea.com

I really found it very simple to use. Templates for campaign are straight forward and very flexible,

Love this app, it's super easy to send your customer professional up-date on new arrivals and sales. I hate that it don't allow you to send a email to a single customer.

So far this is the best app I am currently using for my store (out of about 15 apps I have used so far). Very easy to use. I created emails that will bring customers back, help new visitors sign up for my newsletters, and help those customers who did not finish checking out an incentive to come back. So far so good!

Very simple to set up, emails are a breeze to compose, adding all my clients was automated and then to add others not on the list was also very easy. Overall a very good product.

Great all around service. A single app that does many things exceptionally well!

Does exactly what we needed it to do!

I haven't launched my site yet, but have been busy making sure the back of house systems are in place. Soundest has helped me with this by providing an easy to use template/s for each and every incidence I need them. In all reality, I haven't launched my site yet because I have been sending out email marketing to my target market in "practical stuff" (school uniform hair accessories), and they have been actually buying (!) prior to launch of the "fun stuff" (cute accessories for young girls)! I suppose that's a good position to be in!? I'd say they're worth a go :)

We use Soundest at www.raincityfans.com and love it, very easy and intuitive. Will start using it for www.toolanddyedesigns.com and www.elitesurvivor.com

BUYER BEWARE: I UPDATED THIS TO THE PREMIUM PLAN AND FOUND IT DID NOTHING FOR ME. TODAY I WAS CHARGED AGAIN AS I HAVE BEEN BUSY MAKING AND FILLING ORDERS AND DID NOT GET TO REQUEST THE CHANGE IN TIME. I EMAILED RIGHT AFTER GETTING A NOTIFICATION THAT THEY CHARGED ME AND THEY TOLD ME THEY WOULD ADJUST THE ACCOUNT TO REFLECT THE CHANGE FOR NEXT MONTH INSTEAD OF REFUNDING ME FOR THE MONIES THEY CHARGED TODAY!

Great app! Easy to use and user-friendly.

Highly recommended! Very reliable and it has all that I needed.

Silicagelly

2016-10-18

Malaysia

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