Reviews for NoFraud Fraud Protection

NoFraud has helped us greatly with fraud screening and chargeback prevention. Everyone involved has been a pleasure to work with since the first day.

NoFraud screening is very helpful in filtering potential fraudulent orders. Based on our audit, almost all Failed orders are confirmed or associated with Fraudulent orders. Since we started canceling orders that failed NoFraud's screening, we had 0 cases of chargebacks from customers. The interface is very easy to navigate and you can adjust the settings as needed. With the help of this tool, we can better focus on other aspects of order management as it eliminates the need to check each order for potential frauds. Also, Lisa of the NoFraud Team has been very helpful in answering our queries and has been very proactive in providing solutions. I love how she's very easy to interact with and fun to talk to. She makes sure that we can maximize the use of the tool and offers features to help support our business better.

So far we like the app. We are not generating enough to pay 250 a month. but when we hit a certain mark per month we will upgrade our service.

The team at NoFraud has been extremely helpful in getting our site up and running with their app. They're very responsive and so far, everything has been seemless. We had a previous fraud prevention tool that required our team to review but NoFraud takes all the heavy lifting. Highly recommend!

Very easy to use and does the job well. Every problem was resolved swiftly. Excellent customer service as well.

i was using a different app which was slowing down my time to accept payments and it was costing me double , this app is use friendly , they will link up the app to your store and you need to do nothing , you can check the daily usage and it's super fast to accept payments and customer service is always there to help , good job guys

All the communication with the team and the account manager is fast and helpful and their system is super user-friendly. There is some room for improvement, a more detailed chargeback report would be great!

One of the best decisions to switch from Signifyd over to NoFraud! The team have made the transition seamless, everyone is so friendly and easy to work with and the software itself has completely taken fraud analysis out of our hands to allow us to focus more on the business with tools such as contacting the customer on our behalf and chargeback management. Highly recommended overall to use NoFraud if you're looking to streamline the fraud analysis for your ecommerce store!

Excellant communication. Easy to use service. Available to resolve and questions or concerns that arise in a timely manner.

Highly recommend. Super friendly and helpful, and the tool works seamlessly. Cynthia was perfect during our onboarding and after, which definitely made the difference.

This app doesn't apply to small businesses. You wouldn't know that unless you install the app and try to enable the chargeback feature. (NoFraud requires a minimum of $50,000 in monthly processing volume for chargeback protection eligibility.) This equals out to $600,000.00 annually. I think this information should be available before people install your app.

Hak5

2022-03-04

United States

Normally not one to write reviews but absolutely must applaud NoFraud. I switched over from a big name competitor that dropped the ball huge on support. I've had no such issues with NoFraud — their support agents has been super responsive. The sales folks answered my every detailed question — even digging into API documentation. Their onboarding team was top notch. I was up and running super quick! Very happy.

It's extremely thorough, probably the best anti fraud app out there. Wish Shopify built it into their own software, since they're the payment processor but here we are.

NoFraud has been fantastic. We switch from signifyd and haven't looked back. Better rates, vastly simpler customer service, easier touch points for service/help, chargeback protection and filing on our behalf. (this was huge -- of the few chargebacks we've gotten, NoFraud takes care of them and we're good to go!), super fast verifications (if/when needed). Great staff. All in all, definitely recommend going with this app!

We installed the application just before the 2021 holiday season, expecting a rush and we wanted to be protected but we also wanted to be sure we weren't rejecting perfectly good orders. After extensive research and comparisons, and calls, and walkthroughs.. you get the idea. We decided on NoFraud. Long story short we could not be happier. Our season went off without a hitch. All our transactions went smoothly, all covered by NoFraud. The rollout leading up to this was just as smooth. We have Shopify Plus so we have some custom integrations with our ERP and processor and it was much easier than we expected, added some tags to support the NoFraud process and we were up and running in less than a week on all our sites. The NoFraud team is responsive, helpful, and proactive. They are also very willing to hear feedback which is a breath of fresh air these days. All of that adds up to some serious value for your buck compared to others.

NoFraud has been such an asset to our shop! They do an amazing job protecting our business from fraudsters and assisting with chargebacks, allowing us to focus on our customers. The entire NoFraud team is quick in response and we are so happy to collaborate with them!

Highly recommend NoFraud to any eCommerce store! Our fraudulent orders have significantly decreased since adding NoFraud to our store. The app integration was super easy and our rep, Hannah has been absolutely wonderful with helping us navigate. I have nothing but positive things to say about NoFraud!

NoFraud has been helpful in monitoring transactions involving the big ticket items that we sell. Especially around the holiday sales, we've had numerous fraudulent transactions come through, and we avoid the shipping costs of sending orders out to fraudulent people, and we can then refund customers who have been victimized this way instantly without repercussions. Definitely worth having this app!

Great app, helps with fraud prevention when you need it the most. Easy to use and great support from the NoFraud team.

This is some of the best money we have ever spent. Integrating the app was quick and smooth, the support is fantastic and far superior to the service offered by some of their competitors. Our fraudulent orders have dropped by almost 60% since integrating NoFraud as compared to Signifyd and all orders that are charged-back are quickly reimbursed. If you're accepting credit card payments online, you can’t afford not to get them! NoFraud recently rolled our a service called "Chargeback Management Tool" which we have enrolled, the tool allows us to automate all disputes to be handled by the NoFraud team and free up our team's time in handling more important tasks. Well done NoFraud team!

Runway Catalog

2021-12-06

Canada

We love NoFraud, they have helped us avoid unnecessary chargebacks. They flag suspicious purchases within seconds and provide us with the necessary follow up on how to proceed with the order. Their support team is quick and sufficient. Would recommend them to any business is high value products.

Great app providing peace of mind against fraud. Saved me £££ so far. Easy to set up, No Fraud dashboard easy to follow to keep an eye on transactions.

This is a great app against online scammers and will save you $$$ from undetected high risk orders. Their support team is fast and responsive.

Update 12/2/21: The NoFraud team reached out to me quickly through multiple sources after seeing my post and provided timely follow-up service to ensure my issue was handled. Exceptional customer service is clearly a high priority for this company. I used the Get Support feature for help with our store over a week ago. I have not received a response, and can't find a contact number or direct email address for assistance.

Your service has been fantastic, helping put mine and my customers' minds at ease. Also your fees are not too high that micro businesses and start ups have to miss out on a decent profit