Reviews for Multiship

Tim was awesome and helped me integrate this app with our theme. Thanks Tim!! We are very excited to have this app right before the Holidays begin.

Unboxme

2023-03-13

United States

Update: The app support reached out and has now resolved the issue. I've been trying for over a month now to get a simple issue resolved with duplicate email notifications being sent to customers. I got a response in the beginning telling me the issue was resolved, when in fact it was done. Any correspondence after that was completely ignored by the support team.

Oxford American Goods

2022-12-13

United States

Excellent features and wonderful customer service! I was most certainly intimidated by the coding process and did not feel comfortable making these internal changes myself, but the customer service representatives took all of the weight off of my shoulders and did all of the intricate coding on their end. They were very helpful, and even uploaded a screen-recording video to ensure that the features were to our liking. Very grateful for Multiship and their responsive customer service team!

OMG! Everything in the reviews is true. The customer support team for this app goes above and beyond to be sure everything is working the way you expect. The app saves us a ton of time in manual entry of orders. Would definitely reccomend!

This app is great for customers that place orders and want them shipped individually to each recipient. My only complaint is that when I have a large corporate order, I can't create and invoice in Shopify using this tool. So then I am forced to go in on the storefront end and enter each address manually from the business' excel sheet. VERY time consuming. It helps but it also didn't solve all of my problems. I hope they find out a way to integrate everything so this feature is available in the future. It would be a great help!

I downloaded this app so I would not have to input multiple addresses for shipping. The app would not allow me to create shipping labels for my orders... instead I got the message "shipping not required." The "support" desk responded with "well sometimes this happens - you should use GiftShip." WHAT??! A more expensive app - NOT guaranteed to work. How is this an appropriate or helpful response??!!

My store gets lots of large corporate orders. Before this app, I was having to manually create all the addresses myself. It has saved me and my team hundreds of hours of work. I had an issue setting it up, but the support was really fast and solved the issue for me. I even sent another email as I thought something was wrong, but I hadn't read something properly. The support was again really fast in responding, and really helpful. I recommend this app!

Multiship is a unique app on Shopify - doing something I have not found elsewhere. People give our product as gifts a lot and it's important to make shipping to multiple addresses easy. I thought I would have to compromise on that several times while making my store. But! Multiship has come through, and so has its staff. Enough so that I'm writing a genuinely appreciative review.

I have been using Multiship by Pix app with my Shopify store for awhile now and I have not been disappointed. I am a very small business, and the staff have always been considerate of my questions/concerns. The customer service is great and the response time terrific, which is very important when your business is online, and you need a quick follow up. Recently, I communicated via email, with Kevin, and he promptly identified and addressed the issue, while explaining what was causing the problem. He added a snippet of code to my website, so when customers wish to use multiship addresses, the process is streamlined and customer friendly, and it separates the orders properly, so I can print the shipping labels for each different address. He even followed up to make sure everything was working properly, before closing the books on another satisfied customer! My customers, report this is a easy feature to use when placing their orders and have overall been pleased with the experience. Thanks so much Kevin and MultiShip Team - You are appreciated, Lisa

This app has been on my store for months to assist in people ordering products for delivery to multiple addresses.

This app downloaded in about a minute. I actually went to my website and placed an order to 2 different addresses so I could experience what the customer will experience. It worked very fluid. I had concerns on how it would import into my shipping program. It separated the 2 orders (allowing us to include the packing slip for each address) and also kept the gift message I used on both orders. Just what I was looking for in features. I requested 1 minor edit that had to be done by the developer and that was enlarging the font size. He did it the very next morning as my request was sent late the night before.

NEVER AGAIN PIX APLICATIONS INC!!!!!!!!!!!!!THIS APP SHOULD BE BANNED!!!!!! Took us 2 weeks to install, but then I like people so I gave a chance. 1st Install, does not work - 2nd chance 2nd Install, does not work - 3rd chance 3rd install, this time by themselves -Gave collaborator access. Does not work! 4th Testing - Does not work and asked me to clear my cache - Does not work! 5th Testing - Ask for support again. Then support send me an email claiming that he was finally done fixing it and acording to him it did not work bec my site has a bad theme and that it its inevitable that due to java clutter it would cease to exist! Support was RUDE and ARROGANT! Why? Althought I apreciate his advise that I need to clean up my site as java sems to clutter due to install and uninstallation of aps, etc. BUt as a suport: 1. He does not need to RUIN the whole site just to install the APP. My entire website has product images, banners, texts from homepage to inside pages corrupted. All stopped working! As a support, ther are other scenarios he could have done: A. Contact me and say, due to the current state of my site it might afect the performance or even file,script and 3rd party ap deletion, if he tried to fix the issue. Better have it fixed first and re-install once you have cleaned up your site's cluter, AM I RIGHT? 2. If you must push your brand to ruin other apps or in exchange collapse all function in the website, then you are no expert sir in fixing things, you are however, a DEMOLITION MAN! 3. By doing this to my web site, you have DISRESPECTED me by doing whatever you felt like without boundaries! YOu did not seek my opinion, you just got in, guns blazing and later claimed your app has been fixed! 4. In FINALITY, you have ruined my site and you have the arrogance to claim that you app has been fixed. I thought I had a consolation, BUT NO! I TRIED CHECKING THE APP AND STILL DOES NOT WORK! NEVER AGAIN PIX APLICATIONS INC!!!!!!!!!!!!! THIS APP SHOULD BE BANNED!!!!!!

Great product. Was the only Multi-Shipping app we could find on the market place. Exactly what we needed. Tech team was responsive by email and helped get the code properly added. Thanks guys!

AMAZING SERVICE. Quick response. This app is EXACTLY what I was looking for. Even better than I anticipated. FANTASTIC!!

Easy to install and when there was one small error they were quick to help out and solve the issue!

Great experience! We installed the app and didn't know how to use it. All we did was call and the team was so helpful in installing the app. Their customer service is 5 stars!!! Great service

Outstanding customer support. I have very little experience with code and installing apps. Very responsive addressing our concerns. Looking forward to extra sales during Christmas season. We are thrilled that our free shipping threshold is based per destination and not the total amount of the ticket. Will update the review in a few weeks but very optimistic!

The Apps By Pix team creates great apps and is wonderful to work! They are our go-to developer.

Great app and great tech support. They took care of the install, even setup a mock preview of my store to test it out before it was live. Had a few tiny design elements i wanted to change and even though everything is mostly done via email it they got back to me each time very quickly and couldnt have been nicer or better about taking care of my issues. I highly recommend them, the only app to send products from one order to several different locations.

The one and only Multi-Ship app on Shopify. Tech support is great and Zac even helped me get it installed on the site. At the time of this review, the app is still in early development and there are still features I'd like to see, but as far as the main functionality, it does exactly what it says. Highly Recommended!

Extremely quick support, app is amazing, highly recommended.

i am not only really excited about this app, and think it is probably the best one anyone could have going into the holidays.. The app seems to work flawlessly so far. The best thing is their service, Zac had it installed and running very quickly, and not only that, he followed up and went way above and beyond. Seriously, you probably want this for your site. One step closer to getting to that Amazon quality checkout :) Like we all want. Thank you Zac!

The Multiship App is Awesome. And the customer support like Wow. I love it . The multiship is exactly What I have needed for My store. Thanks Zac for wonderful services. Good luck For new apps.

This app is exactly what I have been looking for over the past year! I am thrilled with the functionality. I have no doubt this will help boost sales and ease my buyers overall shopping experience. The customer & support service is amazing! By far, Zac is one of the best and most responsive customer support techs I have encountered. I would without hesitation recommend this app.

This app works just as described, the order flow up to fulfillment is flawless, including order statuses at creation - in the event your store needs to wait for payment confirmation (ie pending) before fulfilling orders. Each sub-order created by Multiship also reference the initial order in the Tags section, so handling returns and cancellation is easily manageable. For those of us who use a third party fulfillment app such as ShipStation, it will integrate without a glitch, including shipping types and order notes. Customer service is top notch, ie timely response and very helpful! If you are looking to have custom messages for each items shipped to different addresses within the same order, I would recommend GiftShip from the same developer, it has the same features as this app with the addition of custom messages that corporate customers will enjoy.