Reviews for Mergify: Merge, Combine Orders

Recalculate shipping costs according to your store’s rates and refund any unused shipping fees, ensuring that you only pay for what you need. Thank you for sharing your experience! 😊 Ensuring you only pay for what you need is a key part of our mission to maximize value for your store. If you have any questions or need assistance with this feature, don’t hesitate to reach out—we’re here to help! 💡📦✨

Tailor Mergify’s merging process to suit your unique needs and preferences. Thank you for your feedback! 😊 We're excited that you’re taking advantage of Mergify’s flexibility to tailor the merging process to fit your unique needs. If you need any help refining your settings or have suggestions for improvements, we're always here to assist! 🚀🔧

Set up customizable rules to automatically merge orders as they come in. No need to worry about manually managing every order. Thank you for your feedback! 😊 Automating the merging process is all about saving you time and simplifying operations. If you have any questions or need help fine-tuning your rules, feel free to reach out—we’re always here to assist! 🚀📦

Koss Design

2024-09-14

Ireland

Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app... update week later the issue, still not solved, customer service is almost not responding, it looks this app is not being managed, which is a pity as it is a must needed feature

Two issues with Mergify: 1. I decided to try the free plan, which promised ten free merges a month, as my business is quite small, of course with the intention/hopes of growing my business and funding a paid plan down the road. They changed, with no notice, to five total free merges. While that is their prerogative, I feel it's misleading to rope customers in and then change the terms so drastically. 2. The way Mergify merges orders is that it creates an entirely new order out of the merged orders. So if you are trying to merge to existing orders (let's say, order #1 and order #2) it creates an entirely new order, Order #3. When it does this, it leaves order #1 and order #2 marked as unfulfilled. Older orders should automatically be marked as fulfilled. I had a customer place two orders back to back through my linked Facebook shop, and I used Mergify to merge them, so the customer could save on shipping. It created a new, third order, as mentioned above. I fulfilled that new third order and the customer received. However, Facebook was still showing that Orders #1 and #2 were unfulfilled, and it wound up cancelling them and pulling funds from my account to refund the customer, even though I had proof that the customer had received her items. This is ridiculous. Trying to manage this is way more trouble than its worth. Mergify created more problems for me than it solved so I can't recommend it.

Recalculating shipping costs and refunds is a game changer. Highly recommended!

Mergify has made our shipping process so much more efficient.

We’ve saved so much on shipping costs since using this app.

The app is easy to use. I Highly recommend this tool.

Mergify has transformed the way we handle multiple orders. The manual and automatic merging options are incredibly useful, and the feature to get merging suggestions is a nice touch.

The ease of merging orders is incredible. the process is seamless. recommend!

⭐⭐⭐⭐⭐ Incredible! This showcases Mergify potential to streamline operations. The practicality and efficiency make it a must-have. Five stars without a doubt!

⭐⭐⭐⭐⭐ Amazing! This provides valuable insights into Mergify capabilities. The ease of use and reassurance it offers are remarkable.

⭐⭐⭐⭐⭐ Great job! This really highlights how Mergify can revolutionize order management. The features are impressive, and the peace of mind it offers is invaluable.

I'm impressed! Mergify seems like the perfect solution for optimizing operations. The flexibility and practicality make it stand out.

Polish Pickup

2024-05-16

United States

App works well for us, however communication/customer service is absolutely horrendous. Twice now I've waited several days, I think a week one time, for a response or solution. I've emailed and I've used their chat on the app. Crickets.

I'm impressed! Mergify seems like the perfect solution for optimizing operations. The flexibility and practicality make it stand out.

Mergify features, like recalculating shipping costs and refunding unused amounts, make it stand out. This content captures Mergify value perfectly. I recommended!

Mergify is highly customizable, allowing me to easily integrate it with our current fulfillment process. The support team is very helpful, making the integration process smooth and hassle-free. I highly recommend!

Great app. A bit complicated, but Tom helped a lot. The support team was incredibly helpful.

Great app. Easy to use. Great support

Recommend this app for cutting shipping costs. Superb customer support. They added a custom functionality for our store.

Deceptive "Free" Plan is More Like a Limited Trial I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store. However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase. Here's why I'm leaving a 1-star review and uninstalling Mergify: The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service. I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.

Writing this review because Mergify introduced a feature upon our request! This has streamlined our operations. It's made combining orders a breeze, saving us on shipping.

Gross, they switched to 5 total merges and now you have to sub for $10 a month for 35 total, then it incrementally gets more expensive the more you use it. I'll take my Netflix subscription elsewhere; thank you