Reviews for Mailchimp: Email & SMS

A great way of syncing your data to and from Mailchimp! I had a few issues and the customer service team fixed it up in no time!

The instructions were very clear which made it easy for me to sync Mailchimp and my shopify store Ruatipua Oils.

We downloaded Shopsync to bring our Shopify data into Mailchimp. It worked smoothly and seems to have done the job well. Thank you

Well, I hate to do this but I am at step one and can't stop getting a sad face saying ShopSync refused to link. I wrote in and followed the instructions 6 times and with no luck I am unable to get the app to simply install. Reviews aren't good so maybe this is my sign to move on. If anyone knows of an email-out system that works for them, please share. Thank you

I recently downloaded the app. The integration went smoothly, so I am very pleased ! So far so good

We strongly don't recommend this app. It pushed through some sort of update that axed half our list for no reason. Our subscribed customers were all suddenly unsubscribed and now we are in a mess trying to fix. Such a waste of time and frustrating.

Colorful Cute

2020-09-07

United States

Beware! If you are using this app to connect Mailchimp to Shopify, you might be losing purchasing customers. If a customer unchecks, or doesn't check, the opt-in box for marketing, ShopSync unsubscribes them from your list. I'm migrating to another email provider with complete integration in Shopify and they don't do this. ShopSync insists that it's Shopify's requirement instead of fixing it. They propose that you prevent this from happening by pre-selecting the checkbox for people to opt-in and Mailchimp's suggestion is to have wording at the checkbox that says something like "check here to keep receiving emails from so and so". At the end of the day, not opting in to a list is NOT the same as opting out and shouldn't be handled as an unsubscribe. Shopsync and Mailchimp have to get this fixed. Until then, I highly suggest you find someone else.

I just connected this app to connect my Mailchimp to my Shopify store. The process was easy. I have not used it yet.

The instalation was easy and friendly... we have just started our shopify store and start to test this service. So far so good.

So far so good. I just did it to sync to Mailchimp and my store does not have a lot of data to mess up so lets hope it stays that way. It took less than 10 minutes to get the sync. Thanks, DSQ

I downloaded this app in Shopify, however as soon as I did this I can no longer view notifications from customers in Facebook. My Facebook is linked to Shopify as well. I’m not sure if the two are linked but it was the only thing I changed, so now I’m not game to use shopsync

I used this app to help me sync MailChimp with Shopify. Seemingly that is fine (although I received an email stating otherwise). I upgraded to ProPlan so I could contact Customer Support. Response? You need to upgrade to ProPlan. I'm hoping my experience improves.

Not happy - the sync is just not working (waited for several hours and nothing was updated). I don't want to force a manual sync all the time just to get some data over into MailChimp. ShopSync has several articles and they outline that the sync can take up to 24 hours - based on whatever else is going on - but for testing and also in production if you have to wait for 24 hours before something shows up at the other end - and especially the manual/forced sync can take up to days or even weeks (according to some of the blogs) - that's not an application I would want to deal with. I am currently testing ActiveCampaign for my EMail-Markting needs & integration with Shopify and that one looks a lot more promising to me .... just my 2 cents ...

Great app! We have been using it for a long time now with no problems. It works as promised. Support is also great. Thank you.

Using it to automatic our business and sort the customer list!! Thanks a million to this app we will

Well, I have not sent an email yet. But syncing with shopify was really smooth and easy. So, I have hope that everything else will be as smooth. And its free.

Quick and easy link to store. I will now have to test the campaigns and I trust it will work flawlessly.

REALLY frustrated :( i checked through mailchimp and shopify and shopsynce and see this: Features Sync customers Purchase activity segmentation E-commerce tracking and reports Product content block Product Recommendation content block Promo Code content block Order notifications Abandoned cart email Abandoned cart postcards Product retargeting email Pop-up signup forms Google remarketing ads Sync merge tags but when i am in mailchimp creating a campaign, there are no product blocks! when i input an image, it allows me to select from my product list, but doesn't synce the link to the product or any product info (price/name/etc) i don't think i should have to upgrade to ask why a free feature isn't available. please help:(

Be careful! If your Mailchimp subscribers make a purchase from your Shopify shop and don't choose to subscribe to your mailing list at checkout (because they think they already are on your mailing list) they will become non-subscribed and only eligible to receive transactional messages from you. They cannot be added back to your email list. I didn't realize this was happening until a friend asked me why I stopped sending out a newsletter. I suspect I have lost dozens, maybe hundreds, of my most engaged Mailchimp subscribers because of this.

So far so good for my wellness business. I am still learning. Going to watch tutorials to better my understanding. Thanks!

Doesn't seem to work. I keep getting this error message after instal and so I can't get it to work at all. And I can't seem to find any info on how to fix it. Temporary Installation Cookie Must Be Set Your browser is preventing the installation of ShopSync. A temporary cookie must be set by clicking here. After clicking the button, you will be able to install ShopSync by refreshing the page, or from the App store.

This works but the Merge fields aren't showing for me and when a customer signs up to our newsletter it takes about 5-10 minutes to send to Mailchimp and sometimes doesn't send at all even though in their knowledge base it says real time sync. Only using the app because the Mailchimp platform is so great.

Pretty cruisy. no issues. Very much Looking forward to exploring a bit more, but so far no issues at all. Thanks!

After my initial comment, Shopsync support contacted me and provided instructions on how to resolve the issue. Short answer, use Force Sync after attempting to just clear the browser cache. So my problem is resolved. Original comment below: I'm new to ecommerce and I'm just setting up my store and integrations. One App I've installed is ShopSync to keep customer info synchronized with my Mailchimp account. It appears that after the initial sync of customers that expressed interest on the store password page, further customers have not been sync'd. There are 59 new customers since the initial sync that are in the Shopify customers that are not migrated to Mailchimp. I have gone through the troubleshooting, including changing to using Chrome with all browser data cleared. Isn't this supposed to be a background process that links my Shopify store and my Mailchimp account? What does my browser have to do with it? I haven't done a forced sync as that is discouraged. Any advice on how to get this working?

I dont know why but select list option is not not showing any list because of which iam unable to sync anything to mailchimp and complete the process. I need help asap to understand what the problem can be so that i can sync and start using mailchimp. Hope shopsync will look into my issue.