Reviews for Magical Preorder

I cannot begin to explain how great the company/customer service is behind this app. They have been extremely helpful with both setup and fixing an issue I ran into. If I had to compare their customer service I'd say its like AMEX.. its amazing. Great app and easy to customize/use!

Great communication with the developer, great install. Would recommend.

This is a really great app, but most importantly, the back-up service for actually getting this app up and running correctly on an older Shopify version has been outstanding and super fast (literally within a few hours of installation). Follow up service has been outstanding since the initial setup also. I could not recommend them highly enough - thanks!

I've found this app so easy to use and it really has helped my sales. I've needed support twice and they have been efficient and polite. This app is a MUST in my store.

Brilliant app, works well for what we need. Customer service is excellent and are quick to help fix any issues that arise. ^_^

Difficult to set up. No help for 24 hours or more. I gave it ONE star but the system didn't let me post the review until I changed the rating....The lack of integrity speaks out loud.

Excellent customer service! I reached out with a problem, and it was solved within 24 hours. Highly recommend this app addition to Shopify accounts.

Works like a bag of shit, botched a launched of a product we were looking forward to launching and has issues when trying to access it within Shopify. Something about "Fortescue Pre-Order Sales is currently unsupported" Trying to downgrade the payment, and it's taking me to some strange coding page instead.

We do a lot of pre-orders and I have tried several apps, and this has been the best experience. Pretty seamless integration into my store, easy to use, nice functionalities, and quick and helpful service from their team.

I am so sorry to have to leave such a negative review but unfortunately this app created numerous issues in our store: 1) first it removed the "add to cart" button from all product listings so customers couldn't buy anything at all (lost revenue) 2) Adam was helpful in fixing this issue however, I later discovered that in addition, customers were unable to purchase subscription items for several weeks (yes, weeks) because the app also broke the subscription checkout (runs separately to Shopify checkout) upon installation (even more lost revenue and we also had to pay a developer to fix this) 3) our dev found in the back end that the code included a list of every single company who has previously downloaded this app - not great for privacy 4) trying to uninstall the app was problematic. Despite following all the instructions, each time you then opened the app in shopify to delete it, it kept reinstalling the code, hence creating all the same issues all over again and making it very challenging to delete. Very disappointing, especially as I had read all the good reviews and whilst we appreciated Adam's assistance, we lost a significant amount of revenue - the issue with the app breaking the subscription checkout was unfortunately discovered during a huge promo push for subscriptions.... which customers then couldn't buy.... also impacting brand reputation. I would say if you want to install this app, make sure you get your own dev to ensure these types of issues are addressed prior to launching any pre-order products, and also keep them on hand to fix all the post-installation issues which could arise.

Great App and very quick support to get it installed.

Great customer service! Quick response and they actually solve the problem in 2 days. Good app that I would recommend!

Great customer service, Adam was very prompt in helping us set it up and the integration has been seamless. Highly recommend.

Just started using this app. Pretty buggy, No replies from support after 3 emails. Not sure I'm gonna keep it.

Wonderful App and even better service. I can't thank Adam enough for making it all work seamless for our store. Plus the features are just amazing - if you need a pre-order app - this is the one to get!

Brick Built

2023-03-18

United States

This has got to be one of THE WORST apps I have ever used on Shopify! Once again, a customer placed an order that should have been a pre-order, but the app was malfunctioning, yet again. I checked the app, and the majority of the toggles "Automatically Enable Pre-Order" are all switched off. I switch them back on, and 2 hours later, some of them are off again, when they should be on. I've missed sales because of this app! My customers are upset because they thought they were placing an order for an in-stock item. I have a company to run. I do not have the time to keep checking this app to make sure it is functioning properly. I don't have time to keep emailing support. I've had to email support at least 3 times due to issues with the app. I've only been using the app for less than 3 weeks. The only good thing about this app is, the support team emails me back pretty quickly. But the app was stressful for me. I decided to uninstall it.

Really fast response from their support team. Quick and efficient assistance. Highly recommend :)

I played around with 3 other apps before I settled on this one. The pricing is fair, the help and service is quick and informative (and they understand English), and the app looks great on my website. I look forward to other features they may introduce in the future (I would love a wishlist feature - hint), lol. But, it is great. Thank you!!

Amazing app that will save me a lot of energy and time, since I deal with pre-orders a lot. It was very easy and quick to get in touch with the makers of the app, and they made great adjustments to my website so that the app works exactly for my needs.

EmieJames

2023-03-09

United States

I have really enjoyed this app. it has worked really well and any issues have had the customer support has been wonderful. I would definitely recommend this app to any store that is looking to pre-sale items. 10+ stars for sure!!

App works well, doesn't rely on same lines of code other apps do - ie that 'Continue Selling When out of Stock' checkbox.

One of the best apps for pre-orders we found so far, comparing the features and the pricing. And the support is amazing, very fast in their responses and helpful in every way.

Awesome app, it's saved me heaps of time. The cleanest way to do pre-orders. The support team is also tops

The app works well. The back up and support from them has been amazing. They helped sort out all the set up problems over the first few weeks.

Very amazing support when any issues are occurring and app works great on my website and was easy to connect