Reviews for Lay‑Buys Virtual Terminal

Just completely confused me. I've not received payments from people that set up a subscription, they've had the goods and then cancelled the subscription. I uninstalled the App but the pop up is still there. Not happy at all.

Lay Buys has filled a need for diversity of payment options on our website for over a year now. We've never had any issues with customers struggling to understand the process and whenever I've contacted customer service, I've always received a speedy response. I also love the lack of a monthly subscription. Some of the reviews here mystify me a bit - the whole point of a lay by is that you're paid in installments by the customer and they don't receive their product till they've paid in full - it's not a credit service. Hence the name 'Lay Buys'. Not sure if this is the right service if that's only what you're looking for. We have both on our site - more options for our customers. We've been really happy with Lay Buys!

From the start of offering this additional payment method for customers, it has been nothing but a huge disappointment! Having to take time to address customers questions in regards to how it works to then the customers who used it to then just cancel it. Having customers file claims with Pay Pal because of the lack of information on how the payment platform works. I just yesterday got a new claim from a customer over this. It has been aggravating, time-wasting, and worst of all the person who handles customer service which his title is Chief Executive has NOT been helpful at all. Only more of waistful time!

Excellent solution for Shopify merchants. Great customer support. Reliable. Efficient. Entrepreneurial. Effective. Also like that PUT IT ON LAY-BUY doesn't charge a monthly subscription fee.

I offer both Lay-Buy and Sezzle on my website and what I like about both is that they’re free to start up: but the huge difference between the two is that Sezzle pays me right away, so I can ship faster, which keeps my authenticity on google in good standing. Laybuy however doesn’t pay me right away so I can’t ship the product until the last payment is made by the customer. This means slower shipping times and that translates to my page not ranking high on google. I also like how Sezzle tells customers what their payment would look like by dividing it out on each product page so they know exactly what to expect. It’s also pretty looking on the website whereas laybuy is just a black and white pop up. Lastly, if you’ve logged in via Shop at any time on my website to pay, then suddenly want to use laybuy, the option disappears and is no longer available. You would have to create a new account. I wish both had an online chat with 24/7 support but neither do.

It was hard to find a company that would accept me - reason it is about health. I am so happy that I found it - and it works! Thank you!

I have contacted the shop now three times for help uploading this on my store, I have not received one answer, so would I recommend this app definitely not, support is the biggest key in any business which have had none here.

I have installed this app as my customers were needing other options to pay and not wanting to miss out on sales promotions available. very pleased with ease of instilation for a techno illiterate like me. responses from happy customers after an hour installed.

This experience from Put it on Lay-buy for my customers is just great, it is easy to use and gives the customer the ease of low monthly payment for their product. I would highly recommend this app. Thank you, Shop Mrs. Claus and Santa.

This is a great app its easy to set up and works well. Support is awesome and quick turn around time to answer any questions or help.

Had problem setting up, but Warrin was quick to respond and the guide he sent was detailed and easy to follow. Thanks Warrin!

This app is seriously much more than anyone can imagine or has reviewed yet. We worked with Warrin to implement this app on our website as we wanted a more traditional Lay-Buy service. Our price points are a bit higher and our customers were asking for something like this for some time. We created an entire program around this app, with a landing page, T&C page, pop-up, and an entire marketing campaign. On day 1, without even marketing yet, our brand had its highest daily sales ever. If you read through some of the other reviews on here, I must speculate that any possible complaint about this app must be attributed to the merchant not understanding what this app can do, or did not have the ability to properly implement it. Support is top level and this app is excellent.

I was never able to use the app. My shop has its own domain and i kept getting redirected to lay buys homepage. under their forms to set everything up it shows shopify as an option but your store has to have the "myshopify.com" in the domain. It was extremely frustrating to try and figure out and after an hour I gave up.

Excellent layaway service that you can offer your clients, free of risk and are very responsive. Support is friendly and they reply fast enough for my needs.

Updated to add one more star. Works, but not smoothly. I tried to install this yesterday. The directions are not clear, but I'm confident I did all the steps that are required. It shows up as a payment option at checkout, but when I Continue with purchase, I get an Invalid API error. I did validate my PayPal API info, and can't figure out why this would happen. Emailed tech support, and got the following response: "I’ve just activated your account- please ensure you have the gateway PUT IT ON LAY-BUY installed." (Which I'd already done) "And settings are: (my email) (Merchant ID, which is autofilled)" I did not find this particularly helpful, and am still getting an Invalid API error, with no further response to a second email. Doesn't help that the time difference means I can't get tech support during my business hours. UPDATE: Apparently, this company has two apps. "Laybuy" and "Put it on Laybuy" (both with the same avatar) which is confusing, and not mentioned in the documentation. Laybuy is not compatible with USD...the other is. Got "Put it on Laybuy" added as an alternative payment method, and working, and here's the message I got from the first customer to use it: "Okay...placed the order....but the site is not completely user friendly. I put my info in...then it told me the info didn't take....so I went to put it in again....using a different card...and it just said the order was placed...without sending me to the lay-buy site. So I went to my PayPal...and it looks like it took the first info I entered....though there's no info on when each payment will be deducted. Also...I changed the downpayment to 30% with a 3 month payment....it took the first payment...and I guess I now make 3 additional payments. So...as your Guinea pig...not an Intuitive site...but I'm sure there must be some bugs that can be worked out. Let me know what I can do to help." The payment screen the customer is taken to is cluttered, and people will actually need to read, to understand it. We all know how that goes. I'll give this a try for a few more months, and update as needed.

This app allows my customers to secure items that have sold out elsewhere while not having to store them until they are ready to use them. It also allows them to pay off their purchases over time. Customisable preferences, easy to install and use.

Okay I've only just started using unsure completely on how these payouts work still early days will continue to use if works well

I absolutely love this app! Many of my customers use it regularly, and I love that there is no minimum or maximum dollar limits. It integrates very well with my shop, and I have made many sales that would not have been possible otherwise without it. I have a lot of big ticket items, and lay buy has allowed people to achieve their dreams without financial strain or a ding on their credit. Support is easily contacted and very helpful, they have never left me hanging. I would not want to be without Lay Buy in my shop, and I really enjoy having a steady monthly income from several accounts that are active at once. There are a few minor issues here and there, but as I said, support is fantastic and easily accessible. This is one of the best kept secrets in the app store I have ever seen. I have recommended it to other shops who also love it, but have never heard of it. Thank you for providing this wonderful service.

It's not perfect, but it has far fewer limitations that it's big commercial counterparts, and is way easier to get help with.

This app has been a great way of introducing our customers to an alternative buying method. Some better integration would improve usability but it definitely does the job very well for us. At no cost to the merchant, it is a great tool for increased sales.

Edited 10/15/20: There aren't a lot of apps I would come back three times for, but Lay-Buys has been a favorite of ours for a long time now (see below). Our customers love it, it increases our average order size, and it costs us NOTHING, ever. I can't recommend any app more, so I've come back to let readers know that we've been using it since 2016 and find it crucial to our success and growth. You have nothing to lose and everything to gain by installing this one for your customers! Edited 1/25/18: We've been using this app for 18 months now, and it has increased both our sales and our cart size very noticeably. We currently have over 24 orders on the Lay Buys program, which shows how much customers appreciate it! Many of these orders are from repeat customers who were very happy using it the first time and have come back for more collectibles, using it again to help budget those larger purchases. I see a couple reviews stating that the app slows down page load, but it does not slow down loading on our site, so perhaps they're mistaken about the cause of their slow load? We've had no issue with the app's operation, and it remains one of our most valuable add-ons to our Shopify site in terms of increased revenue. We've contacted Lay Buys support a few times with questions or to request tweaks to the app and Warrin always responds promptly with the help or feature we've requested. Truly, we couldn't be happier! And all this comes at zero cost to us, and very little cost to the customer? It's a huge win all around! Original review was in 2016: I waited to write this review until we saw a completed transaction using it. Our first use was a $900+ purchase, and it went smoothly for both the customer and for us. We both received notifications every step of the way, and she received a notice a couple days in advance of the monthly payment date so she knew when it would be coming out. That's perfect. When the final payment was made, she got a thank-you, and we got notice that the order was completed and can now be fulfilled. With no charge to the merchant (how refreshing!) and a minimal charge to the customer - less than one percent, this app has jumped up my favorite list quickly! Eleda Towle Triple Mountain Model Horses www.TripleMountain.com

We couldn't be happier. Easy to use for our customers and for us! We have had many purchases due to Lay-Buy We can make changes easily, get great support and updates Integration was simple and immediate

One of the few apps that does what it says and does it well. It allows customers to make easy payment plans and no fees back to the merchant.

I've had this app running on my store for several years now. It offers our customers a lay-buy solution to manage their cash flow. We have some customers who prefer this payment option over a buy-now type option and I like being able to support them in that.

We sell relatively high priced ticket items. With an average sale of over $400, we have been amazed at how many of our customers take advantage of this app on our Shopify store. It works flawlessly and with their admin terminal feature we can see all of the details as to what happened on every order. This app has done more for our business than any of the apps we have installed. You need to try it. PS - If you happen to be one of our competitors, it's awful - don't try it!