KYC | Know Your Customer

Identify risky customers, reduce return rates, and manage orders smarter with customer insights.

Know Your Customer analyzes customer behavior to help you reduce returns and improve order quality. It tracks return history, calculates return ratios, and automatically tags customers with frequent returns. For Shopify Plus merchants, the app can disable Cash on Delivery (COD) at checkout for customers with repeated return patterns. Make informed fulfillment decisions and safeguard your profits.

• Track customer return behavior and calculate return order ratios easily.
• Auto-tag risky customers based on return thresholds for quick review.
• Disable COD at checkout for repeat returners (Shopify Plus only).