Reviews for KNO Post Purchase Surveys

Aura Bora

2022-06-17

United States

The addition of KNO Post Purchase Surveys to our tech stack feels like it has unlocked an achievement level in a video game, almost like a cheat code thats totally legal. KNO has unlocked a deep understanding of our users, a clearer picture of our attribution, and helps drive inspiration for product innovation. If you are looking to unlock a new level of consumer insights to drive your business forward, highly recommend using KNO to help you do so.

A Post-Purchase survey is a must for any brand. Great learnings and the Klaviyo integration is key. Support is fantastic and fast.

Kno is a powerful tool for understanding your customers better. I've enjoyed using it for the last year or so after switching another tool that just didn't have as many features like multiple form questions. No regrets here!

Kno is an incredibly well-polished Shopify app. In today's ecom landscape, post-purchase surveys are a staple. Kno is my go-to for tracking where customers come from and driving them to my community. And with all the feedback I am getting, my team continues to execute with ease!

lashfridays

2022-05-23

New Zealand

We had unorthodox needs for our post purchase survey and found Kno to be the only option that allowed us to create the survey we wanted and the reporting we needed. On top of that Jeremiah gave us hands on advice and support to make the whole process seamless. Would recommend and continue to use now for over 6 months.

I use Kno to help segment our new vs. existing customers and use it as intel for what new products to add. Something my team and I review every week. If you aren't surveying your customers you are missing out on critical insight right in front of your nose.

We are very happy with Kno Post Purchase surveys. It is great to collect 0-party data post-purchase that we can analyze, learn from, and validate our advertising campaigns performance. Through customer responses, we have learned about influencers who wear our products and have been able to establish further relationships with them. The ability to segment new and returning customers allows us to gain further insight from customers. Additionally, the team is quick to respond and is very helpful.

Imagine Woodworking

2022-03-19

United States

Kno gives us incomparable insights into the true sources of our new customers. Instead of relying on GA or complex attribution tools, Kno lets us simply ask our customers where they first heard about our brand. We're already adjusting our marketing campaigns to double down on what's working. Epic app with a refreshingly simple UI.

Kno has been an awesome tool for us to improve our understanding of who our customer is and why they've bought from us that day. Setup was easy, and they've been super receptive to product suggestions and support whenever needed.

Pura Vida Bracelets

2021-12-20

United States

This is definitely the best post purchase survey on the market right now. We moved over from Enquire and the difference is like night and day. Being able to survey new vs returning customers differently is key. Love the model data feature so we can see what results would look like assuming a 100% response rate. The recharge integration is super helpful too! We use this survey to instruct our media mix, budgets and merchandising.

In the post ios14 world - you need a post purchase survey to see where you customers are coming from. After testing a couple - Knocommerce was the clear winner. Great tool and the dev team is very helpful/responsive.

Range Leather Co

2021-12-20

United States

Kno has been a game-changer for us in so many ways. An attribution indicator, product development idea generator, and has already driven ROI through triggered Klaviyo flows.

Probably my favorite app on the app store! Here are a few reasons why: 1. Seamless install/integration - very quick set up! Nothing worse than downloading an app that takes hours to set up. 2. Phenomenal customer support: Jeremiah (who's actually the CEO) has gone above and beyond in answering my questions and even adding a few features that I requested. Love to see CEO's managing their support and suggesting best-practices. 3. Game changer for segmenting in Klaviyo (or whatever email software you use). I've learned SO much about my customers that I never knew - all because of the survey! 4. Beautiful integration on order confirmation page and great response rate. 5. Understanding your customers is CRUCIAL for increasing LTV - KnoCommerce makes this possible. Overall, couldn't be happier with this app! It's helped me tremendously with tailoring post-purchase emails to the specific customer persona. Would give more than 5 stars if I could!!

Incredible app, incredible support and overall a lifesaver to us in a post-IOS update world. I have been using it for a while now and have found the team's support incredible.

KNO is amazing. The survey has helped us understand our attribution so much better in this post ios world. Especially as we've been expanding to different channels, we've been relying on the survey a lot to help us understand our attribution. Jeremiah the founder is super reliable and helpful. He's gone above and beyond to help us get maximum value out of the platform. Can't say enough good things.

BLANQI

2021-12-17

United States

This tool has been extremely beneficial for tracking acquisition! It was definitely provided key insight into how are customers are finding us. Jeremiah was very helpful with implementation and continuously provided support when needed.

The Kno team has really up-leveled what the post-purchase experience looks like. The survey is only step 1, it's the follow-ups and logic that comes afterwards that truly is magical. Being able to reply to HDYHAU survey answers with follow ups and pull that data into klaviyo is an absolute superpower!

Great new attribution platform on the market. Attribution can be difficult to nail down unless you have expensive software. Running a post-purchase survey literally asking your customers how they heard about you is a very direct and personal way to know which of your marketing efforts are working. We've been able to take the results from the survey and double and triple down on marketing efforts. A couple things I really like about this app are the ability to run multiple surveys at once (first time or returning customer) and the ability to integrate with Klaviyo. Jeremiah and the support team have been fantastic and super helpful in setting up and clarifying my survey results. Kno app also has the ability to ask multiple questions in the same survey and provide a call to action on the survey final thank you page. Getting amazing insights and results from this simple install and setup. Highly recommend installing this app and setting up your first How Did You Fist Hear About Us survey and learning more about your customers journey.

In the age of iOS14 and on, getting self reported user data becomes even more important for understanding how people found your store and why they opted to shop with you. Kno was super easy to implement in check out and an unobtrusive user experience.

Been using KnoCommerce for a few months, it's been invaluable to see the responses and gain insight into their journey and experience with us. Jeremiah has been super helpful, and overall a great app and recommended.

We've been using KnoCommerce for several months now after switching over from another popular tool. With KnoCommerce we get much higher response rates on our post purchase surveys and have much more clarity on our attribution. This is by far the best tool on the market currently for post purchase attribution, and on top of that the team offers stellar support and really listens to customers for their future roadmap. I've been recommending it to all my DTC and e-commerce friends.