Reviews for Klarna On‑Site Messaging

I have done the whole account process at Klarna in which it was approved. After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0! My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront. Please contact me.

No support from shopify ore klarna.. otherwise a good and useful app hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

Will you ever fix this app? I've been trying to use this for months and it still doesnt work. You keep prompting the message that you will resolve the issue but nothing seems to be happening. I tried to email regarding the problem and didn't even get a response. What is this ?

When I'm Shopify and editing, the Klarna symbol appears. But when you go online to my website, IT IS NOT WORKING NOR SHOWING up. This is so strange. Also when I switch to Vintage Mode and want to place the icons manually, I can't even preview my own online store. It says in a text that Klarna is working on it, but it has been there for a long time now... So annoying. For me, it is working, but for others, I can't see the Klarna icon!

Disgusted with their service! I'm not even going to go into details it's borderline ridiculous. I will be terminating my contract.

The app is good but with paypal it cause a conflict and paypal button is not showing in the cart. I know it cause a problem because i contacted shopify support and they said that klarna is causing this issue, can anyone help?

Impossible de mettre en place Klarna. 2 jours que j'attends que l'on m'appelle. D'abord impossible de payer en plusieurs fois si la livraison se fait via point relay, puis ensuite après quelques manipulations pour remettre tout à 0, impossible de remettre Klarna et personne ne vient en aide... Je suis complètement déçue, et surprise que l'on ne me vienne pas en aide, même quand c'est moi qui appelle le support. Je reverrais mon commentaire lorsque l'on aura régler mon souci ! Merci

The app simply does not work. Would be great if someone could contact us and get this sorted. Just keeps saying error

Buongiorno, ho installato correttamente questa app, ma non funziona bene con il thema debutify, desidererei poter utilizzare i servizi di Klarna, quindi poter informare i clienti che hanno a disposizione un servizio di pagamento dilazionato, ma l'app non me lo permette. Contattando il servizio clienti Klarna, nel giro di pochi minuti mi contattano con cortesia ed efficienza, spiegandomi quale era il problema e risolvono alla grande! Grazie mille Servizio 10 e lode

It won't work !! I've emailed twice and spoken to someone on the chat, no one can help !!!! I love using Klarna as a customer which is why i wanted it for our website however after over a week of contacting Klarna and no one helping maybe it's time to look somewhere else !!! Not impressed with the lack of support

This app glitches alot. You have to discconnect and reconnect which is very annoying and now ive had to uninstall and reinstall as its not working anymore to see if the problem is solved.

Hi, App is not possible to install? As soon as I download the app it says: Mid not found for the domain. This is common for all my stores. Really weird. It says that I need to check that klarna is installed as a payment option, and it is!?

Hasn't worked, nothing appears and no sign of any support. May as well just get rid of Klarna as a payment option

Super App, full integration with our website and our theme. The service team done also our request within 24 Hours which is quick compare to the size of company. So far very happy to use Klarna just like our customers.

I am using this app and it matches my need. The implementation on my site was very simple, in particular at the first difficulties the assistance was exceptional and very fast in intervening directly on the site and configuring, absolutely recommended . sto usando questa app e corrisponde alle mie necessità . L'implementazione sul mio sito è stata molto semplice , in particolare alle prime difficoltà l' assistenza è stata eccezionale e velocissima nell'intervenire direttamente nel sito e configurare , assolutamente consigliata

Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.

Farer

2023-04-03

United Kingdom

Desperately trying to get this app to work. Been messaging support back and forth over email and going backwards with no clarity :( UPDATE: MARCH 2023 Dana from Klarna was in touch shortly after posting this review and has been amazing in going through and sorting out all issues with the app on store. I think there is unfortunately is a big difference between day to day level of support and higher level support. Klarna app now all operating smoothly as promised out of the box. Thank you Dana.

Great app. Although it has 1 (local) minor issue: the currency symbol is shown after the slided price, which isn't the default location for our currency (€). Is it possible to manually change this position? For example: Current on-site message: Betaal in 3 delen van 43,00 € Prefered on-site message: Betaal in 3 delen van € 43,00

App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app

I installed the app, and I am being instructed to open the app but every time I try to open the app my screen goes blank

I thought the reviews was exaggerating, but they are spot on. You guys (Klarna) had the same problem for the last 6 months or so, why not just fix it?? The checkout page is directing to Klarna instead of maybe customers being on my website

Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.

impossible to install itry and cant made it visible on my ebsite also not see any support sad

I thought the bad reviews were an exaggeration before I downloaded the app. Unfortunty, it's all true nothing works. Can't even access the ad platforms, preview doesn't work for drag and drop and even if you do active nothing shows up.

The app is easy enough to use, sometimes it doesn't pick the best placements automatically but you can change this quite easily. My one issue is changing the font that is displayed in the info-page placement. It looks like CSS is loaded externally and there's no way to force change it.