Reviews for iThink Logistics

We are working with I Think logistics and we are satisfied with service and rates. we have faced very good co operation regarding claim issues satisfactory...

- First of all they insure amount upto Rs 1000/- only, so be aware and not to ship high value orders with them. Secondly if your order gets lost due to any reason they will make excuses (like; "provide manifests", "sorry it's been 48 hours and we can't ask courier company for POD", "provide cctv footage of packing", " Ask you that they look and get back to you in a matter and you have to remind them on the same " )and avoid paying the insured amount too. Lastly but not the least if you provide them all the proofs and cctv's footage too they will put blame on you. (We've faced many issues where they denied for secured amount too due to different reasons.) - If your product value is less you can ship with them as they are providing fair shipping rates. - You have to constantly remind them to issue you refund of your canceled shipments, that too they issue in store wallet only. - And don't provide any resolution to your shipments lost in-transit. - Initially they were good with weight discrepancy but now many illogical weight discrepancies. - They don't have good support staff & is eager to put blame on seller. Hope this review is useful & helps you decide.

If you stop working with them they will hold our remittance amount and even response after give 1000's of call mgs and mail. My 19500 has been put on hold and they don't even bother to solve the issue it has been almost 1year. One of their employee from accounts team is now calling and asking to start work again on Ithink so after that we will resolve your matter on priority.

The app is easy to use , have been using this for the past 6 months. The service is phenomenal and quick by Sneha, my account manager.. I recommend this app personally, go for it!

हेलो में इसे कई टाइम से उपयोग कर रहा था लेकिन अब जो सर्विस हे वो सबसे बकवास हो गयी हे तो उपयोग करने से पहले एक बार जरूर देख लेना और एक ख़ास बात अगर आपको 35% से 40% RTO चार्जजेबले आपको अच्छा लगता हे तोहि इसका उपयोग करना RTO की श्रेणी में ये दुगना रिटर्न्ड देते हे और पार्सल खो जाने के कारन आपको रिफंड देने में बहोत सारे बहाने सुन ना हे तो आप इसके साथ बेशक जा सकते हे अन्यथा और कोई उपयोग कर लेना और इसके साथ मत ज्वाइन होना ये पार्सल मिस्संग के बाद आपको कोईभी टेक्निकल बहाना बतादेंगे और आपको कहेंगे की आपकी गलती हे प्रे-पेड पार्सल भी रिटर्न्ड करेंगे कई जगह पर आप पार्सल भेजेंगे तो आपके कस्टमर को १० KM दूर लेने के लिए जाना होगा और वो लोग डोर स्टेप डिलीवरी नहीं करेंगे और खास बात ये लोग आपको पहले नहीं बताएँगे अन्यथा आपका पार्सल रिटर्न्ड होगा और आपको इसका भी चार्ज देना हे जब कोई शिपिंग कंपनी कोई पिनकोड पे डिलीवरी नहीं करती तो भी ये लोग पार्सल ले लेते हे और RTO करेंगे और आपसे पैसा लेते रहेंगे जब कोई कंपनी आपका पार्सल पिकउप कर लेती हे और आपका पार्सल १० १० दिन उसके व्हेअर हाउस पे ही रहेंगे शिपिंग स्टार्ट ही नहीं करेंगे अगर आपके कस्टमर के 25 दिन तक डिलीवरी चलती हे तो अप्प इसका उपयोग करियेगा और इसके लिए ये लोग रेस्पॉन्सिबल नहीं हे खास ३ दिन के बाद अपक्के परसेल की कोई जिम्मेदारी उनकी नहीं हे खो जाये और डिलीवरी शो करदे लेकिन कस्टमर को नहीं मिला ऐसे कोई भी कारण हो वो आपकी जिम्मेदारी हे ये इनके साथ काम करने के बाद का अनुभव हे अप्प ये सवाल उनको काम शुरू करनेसे पहले करले और जब इसके द्वारा पार्सल भेजना स्टॉप किया तो ये लोग रेमिटेंस में से आपकी बैलेंस कोई ना कोई कारन दिखाके होल्ड कर देंगे और आपका पैसा भी आपको नहीं देंगे और कम्प्लेन करने के बाद में ये लोग इस डिपार्टमेंट से उस डिपार्टमेंट में आपको कम्प्लेन फोरवोर्ड करते रहेंगे लेकिन आपको कोई जवाब नहीं मिलेगा सर में करवाता हु इसके सिवा ये लोग कोई जवाब नहीं देते | मेरा 3 महीने से पेमेंट ऐसे घुमा रहे हे इस लिए आपसे निवेदन की फ्रॉड होने से पहले एक बार इस सभी चीस के बारेमे देख के काम करिये गा अकॉउंट ओपन करने के टाइम पे तो सब सही सही बात करेंगे बड़े बड़े आसमानी सपने दिखाएंगे बाद में तुम कोन में कौन

I have been using it for many times in Hello but now the service is the worst So do check once before using and one more thing if you like 35% to 40% RTO chargeable then use it as it gives double return in RTO category. And if you don't want to hear too many excuses in giving refund because of lost parcel then you can definitely go with this otherwise use some other And don't join with it, after missing the parcel, they will tell you any technical excuse and tell you that it is your fault. Pre-paid parcels will also be returned. If you send parcels to many places, your customer will have to go 10 KM away to pick them up. And those people will not do door step delivery and the special thing is that these people will not tell you beforehand otherwise your parcel will be returned and you will have to pay for it as well. Even when some shipping company does not deliver on any pincode, these people will take the parcel and will do RTO and will keep taking money from you. When a company pick up your parcel and your parcel will remain at its where house for 10 days, will not start shipping. Specially after 3 days it is not their responsibility for your parcel to get lost and show the delivery but customer didn't get it for whatever reason it is your responsibility this is your experience after working with them you ask them this question done first And when you stop sending the parcel through this, then these people will hold your balance from the remittance by showing one or the other reason and will not give you your money and after complaining, these people will keep forwarding your complaint from this department to that department. But you will not get any answer other than I get it done in your head, these people do not give any answer. My payment is rotating like this since 3 months That's why you are requested to work after seeing all this thing once before getting fraud. At the time of opening the account, everyone will talk correctly, they will show big sky dreams later, who are you?

Very good customer service and friendly staff they have. On each and every step, they help me to improve my website's delivery ratio.

iThink Logistics strive hard to get the shipment delivered to our customer on time and at the remotest location. NDR and RTO are also considerably reduced. Special thanks to our POC Sneha Tervankar for taking prompt action. Looking forward to have long term partnership with iThink as our preferred ecommerce partner.

We have been in the eCommerce business for so many years, was always facing the problem with NDR many times we use to get fake remarks. Now we are shipping with iThink Logistics and the problem of NDR is fully solved and they have a user-friendly dashboard and I am making more profits now and getting live NDR reports. iThink helped us to reduce RTO 10 %. Also out customer Success executive Arbaz is very helpful he visits our office time to time to assist us.

I am using this app since 2+ years, whenever we faces any issue my account manger Devanshi & Arbaaz are on toes to help me out, I would suggest every Ecommerce seller to experience their services as they are having experienced & skilled staff.

iThink logistics is good in terms of service. We get good support from ithink team. Solution is given on time and very supportive.

HONESTLY ITS COMPLETE SCAM! For 300gm they charge you Rs 122 doesnt matter which zone on an average there is too much of weight discrepancy, there is no customer support whatsoever, they allot an account manager but in reality he doesn't have any knowledge they keep diverting to each other and will ask you to email , which again they keep forwarding to each other in any dispute , there are multiple other option if you really want to save your money then you should like for more established providers then these newbies who are trying to scam businesses.

we love ithink and its services. prompt action, highly recommended. No issues, perfect on every score. we have tried lots of other services, this one is the best.

We are really happy with the service & the quick support we get from the representative Arbaz Qureshi and other staff. Overall it's been a great experience. Thank you Ithink team.

As earlier I was using some other platform for shipping my products but faced so many problems regarding weight escalation and NDR reports which are actually very frustrating for all the eCommerce sellers. So now iThink logistics is a great platform that reduces my processing time for undelivered orders and gives me proper NDR reports With an automated process flow and also reduces RTO.

Delivery Experiance is very good helping staff with fast Delivery Also taking good care Of NDR. Keep I Up

I think is a best logistics company. We are really happy with your service & also very good support from Mehul Vora. all staff & founders are very helpful. Thank you I Think team.

I use Ithinklogistics for shipping my order's for my website • https://pro-sellers.in/ I am happy with the support and working with Ithinklogistics is really awesome my RTO Ratio is very less & thanks to all the member's hiral mam / Kinjal mam / Mayank / dilip sir always there for help when we needed ! If any one looking for courier service aggregator and thinking with which logistics service provider you should ho with k would highly recommend to go with Ithinklogistics i have tried almost all major service provider and i am working currently with Ithinklogistics and i have seen ↓ • best customer support • my rto ratio has come down drastically • awesome AI interface • easy order creation & cancellation • start shopping with just adding ₹100 in wallet • Next day Cod remittance • Personal account manager who will help you with each and every query in real time & more Pro-sellers ®

I switched to Ithink to get better service and I am very much satisfied with the quality of work they provide. the people are professional and know what they are doing plus the dashboard is very easy to learn and there are people who are there to help you with any kind of problem. I would recommend Ithink to everyone. Thank you

They have given us a key account manager. He is pretty skilled and can quickly resolve our queries. We are not left unheard.They are always happy to help us thanks to Bhumika and Team for your support.

Big thumbs up for their services. I have been using iThink for more than 3 months for now and I have had 0 complaints since the day I started. Unlike other shipping companies(I made a switch from Shiprocket for this specific reason only) they have dedicated member to resolve issues. Special thanks to Sagar from Accounts and Sagar from Sales Team for quickly resolving any issues that I faced since the day I started here. If you're looking for a shipping aggregator that actually listens to you and helps with delivering COD orders and reducing RTO percentages in a country like India, this is the place for you.

We are using Shopify for a long time its the best and wanted to find something similar for our delivery. We came to know about iThink logistics. Both of them run super smooth together. We love Shopify and iThink logistics.

By far the best aggregator in the market for us. Also they have provided well arranged and compact app which really help us to manage our shipping hassle free. Their support team is really helpful. Technology wise also they are also very good.

Big thumbs up for their services. I have been using iThink for more than 1 months for now and I have had 0 complaints since the day I started. Unlike other shipping companies(I made a switch from Nimbuspost for this specific reason only) they have dedicated member to resolve issue. If you're looking for a shipping aggregator that actually listens to you and helps with delivering COD orders and reducing RTO percentages in a country like India, this is the place for you.

Who doesn't like surprises the same way ithink logistics keep on launching new features regularly. This makes the experience even better.