Reviews for Interakt ‑ Sell on WhatsApp

Every new software have bugs and Interakt have tons of it and it's okay to have them but if someone is reporting it they tend to ignore it and give us silly reasons that this is how the things work. I just had a simple issue where 2 out of 10 users in abandoned cart doesn't get synced with Interakt's dashboard and they took 15 business days and a dozen of follow up email to inform me that how abandoned cart event works. It's just similar to that when your internet doesn't work and when you contact ISP they ask you to reboot your router. It's just funny and silly that some people know this and have tried everything but it's issue with your software and have some bugs in backend but denial is never an option. I hope you listen up to people and their queries because that's the only option that can help make Interakt bugs free.

very bad service , i switch to plan for automated messages but its not working , and their support system is very bad , i am trying to contact with them from past 5 days but they are only mail me some points which is not working to solve the issue , and also billing is started that means i paying them daily for doing nothing , its a disgusting , if you think , this is a fake review then contact me 8386925871 , i am open to save you from this fraud company

your app is not opening, lagging in some actions. cant even sign in. please provide an update, have complained about it too. completely useless now the basic use case of the app which is abandoned cart and order intimation step by step is not getting fullfilled . NO SUPPORT OR NOTHING FROM THERE SIDE

The product and support are both mediocre. They overcharged us significantly during one month, and when we asked them why its apparently because they undercharged us for the previous 6 months. Now for the past 10 days we've been unable to respond to most of our customer messages via the app, and the customer support's response is simply that they've escalated the issue to their tech team. We migrated our WhatsApp API account from Freshchat a while back because we thought Interakt would have a better shopping experience, but even the shopping experience is fairly subpar.

I hardly write a bad review, but this app really deserves it. 1. The app has lesser functionality than WhatsApp itself. The original WhatsApp allows better business communication than this app. 2. Something as simple as reaching out to a customer is the biggest issue ever because I have to make templates of "Hi" so that I can reach out to my OWN customer. 3. I will get locked out of the app any time it chooses. 4. Messages will not load. 5. NO clear way of deleting an account.

Its of no use to people selling clothing with different sizes atm. Once the catalog is created half products dont get pulled, all collections are not displayed and moreover, 1 product if it has 4-5 size variations, it will be displayed as 4-5 different products.

a very helpful session for me, The tool is very promising, and looking forward to exploring the platform more.

Just started using it and will update my review regarding performance and how it works for Indian ecom.

We just started using interakt app and connection with shopify store was seamless. Looking forward to using the app more and exploring the platform. Thank you

Order Notifications and Sales Chanel setup was quick... the draw back is variant feature which will help businesses. Whatsapp should work on that..

The catalog setup was quick and it synced with in minutes. The support is quick and it seems to be a healthy start for us.

Automated campaigns and catalog work very well and serves the purpose well. We are still exploring the platform and we do recommend this platform for new businesses.

very good app easily connet your shopify store with whatsapp business api useful for sending campaign & catalog

interakt is good product to connect with Shopify. the automation is really good. is good with price range .

Features that this platform provides for the business is really helpful. Catalog and automated messages work absolutely well. I also wanted to take the product reviews from the customers but that option isn't available yet with Interakt

Easy to integrate plugin. Except for a few bugs during the integration with Shopify, it looks fine. Akansh from Support team is really helpful and knowledgeable in fixing the issues.

Great service and features from Interakt Team. Thank you Akansh for supporting us and having the patience to solve our issues.

very nice support. excellent. Shopify set up was quick and easy. I personally liked abandoned cart features.

I had a call with Shivangi from the training team. She was very helpful and made me understand each and every step of the automation and guided through how interakt works

Dear Haptic team, If you are not able to provide support services to customer than tell me i can move to other service provider. Your Customer support system is very bad and irritating.

We have been using Interakt to set up our whatsapp business api and manage order related, customer support and marketing communications. The onboarding with them was smooth. Overall the product and its features are good. The team is reachable to sort out the technical issue or queries that ever arises.

Prompt service, interesting platform. Look forward to exloring it further and seeing how it helps our business. So far great support.

third class app, third class customer support, bugs in app. many improvement need, they have no time for customers

Não funciona, Pois você entra para se cadastrar e aparece erro 404. E para dar uma reclamação tem ter no minimo 100 caracteres

Product is good for the business, I liked the automation & templates. Looking forward to work with interakt.