Reviews for Infinite Product Options

The App works well, but the technical support was kinda iffy!! I had an issue in the beginning because their documentation was NOT up to date. Some things I looked at where different than the actual software was showing. Tech support never really did understand I guess what I was trying to ask their help for, but Shopify tech support saved their ass!! I got it working just fine with Shopify's tech support, but Infinite Options tech support is questionable. I recommend the product because it does work, but if you need tech support on it, go with Shopify!

We have just started using this app to provide additional shipping options for the customer, and we plan on utilizing the app to provide product add-ons. The customer support team have been very helpful and quick to respond when we needed to move the position of the options menu on the product page.

Great app. The team were really helpful when I had a couple of issues with it fitting with my theme - they fixed things very quickly! Would recommend.

I used this app to add extra product personalization details and it works great. The support team is excellent...prompt response, answered all my questions.

Trail Kitchens

2022-03-22

United States

lousy interface and process to implement - Way too cumbersome to implement if you need multiple pricing per variant . For 4 options and 200 variants with different costs the effort is over 1000 operations - Per Product!

Great service and team ! We reached out for some help to personalize the tool and we had a very fast Professional response !

This app is super helpful in letting my shop have much more personalization in items that I offer customers. Any time I have had an issue with coding, customer service has reached out asap and helped me resolve the issue extremely quickly.

I find the app very useful and it is easy to use! I'm so impressed by the support team! Very helpful and committed! Responds quickly and they solved my issues immediately. I really recommend this app!

Die App erfüllt genau meine Erwartungen und der Service ist wirklich toll. Innerhalb von wenigen Stunden hat das Team alles an meine Seite angepasst. Ich bin begeistert und kann Sie nur weiter empfehlen!

bonjour, L'application infinite Options est tout juste génial mise a part le fait que pour vous qui êtes francophone il n'ya pas de possibilité de changer la langue dans les paramètre de l'application car tous y est en anglais, c'était un peu chiant pour moi au début pour la mise en place des options et des règles conditionnelles, mais grâce à leurs SAV de qualité toujours disponible, il sont toujours présent pour vous aider et cela á n'importe qu'elle heure. Vraiement je recommande l'application si vous vendez des produits personnalisés.

I love this app. The staff is helpful and super responsive. They are quick to help me think of new ways to use their product and it's a real lifesaver!

I asked for support regarding personalisation options and add-ons. The team has been incredibly helpful and successfully implemented all my requests. Also, I received answers and solution superfast. They even solved my issue during the weekend.

So far so good. They were very quick and helpful with a few minor code tweaks I needed for my store. Thank you again!

I have used this app for adding personalisation boxes which is great. Customers service so helpful highly recommended.

This app helped me to create a customizable order form but it wasnt without its hardships. Its not as straightforward as I thought it would be and the final output doesnt really look good (at least for longer forms) unless you know what you are doing with CSS. In my case, it has caused me to hire them and pay an extra fee to get it right...And the 24/7 support is a farce! They simply accept emails 24/7 and get back to you whenever...who doesnt?!? Chat just sends them an email, it doesnt even connect you to someone...ugh...At this moment I am sitting here with an urgent issue and have no idea when I will hear from them...IF you arent an expert in programming/CSS/etc., expect headaches and longer than expected wait times for getting help.

So far, so good!! It seems to work great, and the team has been great about answering my questions.

This app has major usability issues when using swatches which lead to an enormous headache with customer complaints in my store. If only one option via swatch is allowed to be selected, the buyer has to uncheck whatever they selected to select a new option. The behaviour should be a new selection automatically selects the new option without the need to deselect anything. I got dozens of complaints from my customers after a new product launch saying my site was broken. I reached out to support and they suggested I just don't allow a single option, which is absurd. Really disappointed given the reviews this app has.

This app really helped with displaying all the options I need to for my products. It took me a bit to get the hang of using it, however my website is laid out very nice and I love all the options I can use!

Best app. Best service. I've reached out to their support a million times, and each time I get courteous, helpful and thorough assistance. This app is truly flexible and can be used in a million ways. Our store has many different variant combinations, which is difficult to offer bundles via Shopify alone. This app makes it a total breeze.

Customer service is always fast and friendly. Logan took extra care in assisting when I had an install issue. All of our items are custom made and this app makes ordering so much easier for my customers. Thanks for a great product and GREAT service!

I have a lot of personalized listings and I need different customer information for many of them. I was able to create 100+ templates for all of my listings. I love the way it looks on my website as well. The only improvement I would suggest is an option where a customer can upload photos. I've been able to work around that issue so it's not a big deal. Overall, I'm very pleased with Infinite Options :)

App does just what we needed, and customer support was excellent in assisting with some customizations!

App entspricht voll unseren Bedürfnissen und super Service bei der Installation. Kann ich nur weiter empfehlen

Excellent customer service received from Amanda Hom. Clear accurate and very timely. Thank you so much!

Joyful Moose

2022-02-28

United States

Great way to add a text box for personalization info. Also works great for offering a gift message and gift wrapping for a fee. Support is incredible and fast if you happen to need it.