Reviews for Grapevine Post Purchase Survey

Great! So easy to set up and is giving me really valuable information from my customers. Also support is fast and really helpful

Using the app for the last 6 weeks and it looks like I have found a straightforward and very useful survey app. Finally, I started collecting some info about my customers. Thank you!

Buttercloth

2021-04-28

United States

We use this app to track attribution for channels outside of paid social (radio, TV, etc) where direct attribution is difficult. Very easy to use and great support when needed.

Extremely useful app, highly recommend it. Provides great data and works without any issues. Easy to use as well.

This app is awesome! It's super easy to use and customize. It's exactly what we were looking for, and we love that it's free since we are a small nonprofit.

Seamless integration and really convenient for customers to leave their post purchase survey. Support is very responsive and helpful as well.

Very good app which integrated nicely to the Thank you page of my store. I used it to ask my customers how they had found the store, providing valuable data as to where to focus my efforts. Support was also quick to respond when I had a question. Definitely recommend!

This app is easy to use and the insights are so valuable for a small business. The developer was very helpful when we wanted customise the look of app to be in line with our current website style - thank-you!

I needed help through customer service to change the colour css code for the submit button on the 'how did you find us?' survey app. The response time was fast and Steve really helped me to feel supported and resolved the issue within just a few minutes. I really recommend using this Shopify App!!

The app is super simple, easy to use and elegant. The premium version fees is also very rational unlike many other apps on the store. Would recommend.

Excellent app. Very useful, non-intrusive way to collect useful customer data and an extremely responsive developer. Very impressed with both the insight I've gained through the app and the experience in just a couple weeks!

This is an awesome app and very easy to setup! It's helped us better understand our customers and their purchase journey. Highly recommend as a simple add on Some feedback for the developers for additional features: - Allow survey to be erased to reset responses/data for another survey - Improve analytics and reporting, give more options for the business owner to pivot and filter data to measure what's valuable to them

SENREVE

2020-10-07

United States

Great and cost-efficient post purchase survey. We needed some custom fields on the export and Sam was more than happy to accommodate. Less functionality than some of the pricier ones in the space but you really can't beat the price and service.

We use this app to capture where our customers are hearing about our products. Grapevine is an added bonus to our marketing and advertising.

What a great little app! As soon as I installed it I was getting feedback. I knew I got sales from all differnt platforms, and FB ads tell me exactly what my paid activity sends me, but now I've got real life feedback from people and a nice breakdown of the revenue each generates. It's self-reported so may not be 100% accurate, but its a lot better than what I had before - exactly nothing! And the free version is more than enough data for me right now. Once I get bigger and have more orders I'll almost definitely upgrade to ask more questions but for now, this is ideal. Thanks!

The Personal Barber

2020-08-07

United Kingdom

Great little app and it's priced fairly ($3 a month should be the standard for all apps that do just one thing) 4 stars rather than 5 because of one feature it desperately needs: At the moment you can only make one survey. If you want to change your survey question you have to ask the team to wipe your data and start again (making sure to download the data first) It would be great if you could change the survey question and this would then create a new tab in the analytics, rather than having to delete everything I'd also really like to see a bit more segmentation so that the survey gets shown to people based on what they buy. At the moment, my survey is asking a question about the main product, but it's not particularly relevant to customers that are buying something different.

Steve was super helpful and responsive helping me with some custom CSS. Great app - so much value for a free app, and even the upgrade is so affordable.

I had a little issue getting installed and Steve was fast and efficient getting me up and going with great followup. Thnx, so appreciated.

Fantastic App. Only $3 a month for critical customer insights is well worth it. Also the customer support is responsive and very helpful. Thanks!

Super helpful and simple. It's very important to know how people are finding out about us, and a post checkout survey is definitely the best way to do that. Easy integration, easy way to view the data, and we've gotten ~50% response rate which is great. Plus developers responded to a custom request quickly. Thank you!

Easy to implement post checkout survey, provides helpful data insights! Using the How Did You Hear About Us Survey is key to evaluating performance of non-digital media and marketing programs. It also provides valuable information so that we can further understand the customer journey to purchase.

Great app + great service = Happy clients! Used this app to get important info from shoppers. I highly recommend...

Great app that does the job perfectly, and its free. Pretty amazing stuff! I'm currently using this on two of my stores, and it has helped a lot with finding our where customers are coming from.

Well worth it - Understanding attribution is so critical when it comes to growing your store. Grapevine does an amazing job, with surprising response rates from our customers. With this data, I can quickly make decisions that help me cut costs and increase revenue (exactly what every store owner wants)! Support is great and follows up with your concerns or suggestions.

This App is a great way to find out where customers are finding you, or really any info that you'd like to know about your customer! Plus, I had a question, emailed customer support on a Sunday & Steve got back to me with an answer to my question less than 20 minutes later (on a Sunday!!) Great App, Great Support & it's Free! Five Stars!!