Reviews for Glood Product Recommendations

i just installed this app and needed some help in setting it up according to my need and requirement. Got the instant help through Live Chat and the expert has fixed all the settings. Great job!!

Pimp My Diabetes

2022-05-16

Canada

Recommend this app, it has many setting and features so you can tweak it as you like, manually select recommended products or let the AI do its thing.

It was easy to set up my widgets and when I messaged support they were extremely helpful and replied in great time.

The support is not great. They were rather rude. The app is very elementary and did not give me the results I needed. I was hoping it would use AI to recommend products based on images or product data, ie, recommend something similar in looks or description. But it relies on other data such as click thru and add to cart, which for me is not useful.

Amazing app, lot of good features and they have good customer service. I would definitely recommend.

I love the app! The recommendations are great! The support is competent and fast. I am more than happy. EDIT: Unfortunately I have to change my rating. When I updated my template, I needed help from support. Support often doesn't answer. There are seldom replies. That's a shame for an app that costs nearly $100 a month. I think I will look for an alternative.

The team is really great. They modified the app to match my store perfectly! When i hit my upper limit for the widget serves, they increased my limit without even charging me more. It's no surprise the app has all 5-star reviews. If you're on the fence, trust me this is an awesome team and an awesome app.

I had an absolutely horrible experience with Glood the app and Glood the company. 1. Poorly designed merchant user interface. 2. Limited design control of the FBT bundle widget. 3. Does not support bundle-level discounts. 4. Atrocious customer service and support. I do not recommend this app.

Sincere Sally

2022-03-04

Australia

great app, great customer service. Thanks team! Looking forward to seeing how effective this app is for my stores conversions and order value.

After a lot of research of the different apps available and communicating with the very helpful support staff, I confidently installed this app and upgraded to the $69 a month plan with a few goals in mind. They assured me that with they could help us implement rule based recommendations using our product tags. I was very impressed with their team and promises. At first. It's now almost a year later and I can't say that we've had a single month where the app has worked properly. The custom css is installed and they say it's working, but the product recommendations aren't showing at all, and when they do show, they aren't showing even remotely similar products. The 1:1 product recommendations for upsell aren't even working anymore...the ones that I tirelessly created and imported so we could sell matching bands with each ring. I have no idea what's going on. The problems have been bad enough that they bumped us down to a free plan "while they get the issues fixed", but what has really happened is our store has been written off and they don't care to get the recommendations fixed. I would love to get the recommendations right so we can get back to a regular paying plan again. The last support ticket I wrote was in December. It's 9 weeks later and I've had zero response. Zero update. Zero fix. If you're looking for a basic recommendation app that randomly chooses products to recommend, this could be the app for you. If you have the time to manually create 1:1 recommendations because you have a small product set, this could be the app for you. Those are simple features that you could get for free using many of the available themes and the native recommendations feature that come with them, but if you wanted to pay extra you could get this app instead. I'll give 2 stars because the people who work there are truly nice people. Unfortunately I can't recommend to pay for the app just because the people are nice. It's obvious at this time that they can no longer keep the initial promises to create the Rule Based Recommendations that come in the Pro Plan and do not care to continue communicating with me about what's going on.

I honestly cannot say enough good things about not only this app, but the company as well. Harshul was prompt to assist us with every issue we had, and solved everything in a timely manor. We are more than satisfied with this company and will continue using any app they put out.

Customer service helped very much!... The team had quick response sand competent advice that worked straight away

Ask and Embla

2022-01-14

United States

This app has been bringing us significant results as the team understands the customer journey well. More importantly, the support team has been really helpful and responsive in optimising our strategies and listening to our concerns. 10/5 stars for them :)

Ive tried several different apps and this is easily the best so far, The customer service is absolutely brilliant, Its a bit harder to set up than some buts its worth it.

app veramente ben fatta facile da installare e personalizzare mi ha reso la vita piu facile. Aumento dello scontrino medio

Seriously lovely App, this. I'm a bit rubbish at using new Apps and the support was quick and super-efficient. The App is really flexible (they've thought of everything you might want to do) and looks terrific. Love it.

Great app to add extra value to orders, have been using the app for year and the performance is consistently good.

The app is easy to understand, but the real magic lies in the customer support... it feels like they're ALWAYS available for a quick help & fix, be it font weights or us not clearing a cache, they're there to help. Would HIGHLY recommend.

Tested about 96 upsell and crossell apps and this one is in every way better than it's competition. And the support is insanely quick and helpful. Haven't seen such good support with any other Shopify app. Would highly recommend to test this out!

Very helpful customer service and a great product! I would recommend this to anyone. Sometimes the server takes time to update new products but it is very good on the whole.

I used this app to assign product recommendations throughout my site. It lets me use different types of recommendations like "you may also like" but also "frequently bought with" so you can suggest bundles. The app had trouble working with multiple currencies but the developers work on this for me and the product recommendations are now flexible across multiple currencies. Great support and great service, and a great product!

The app is WELL. CS support is very professional and helpful. Special thank you to Dhruv, I appreciate his time and quick response. Strongly recommend.

The app really works well. Setup was done easily, and with a few minutes, various widgets displayed on our website. A fantastic app, definitely recommended.

Would highly recommend this app! One of the best apps that will allow you to manually assign product recommendations per product. Looks great on any theme and the app developers were extremely helpful and quick to respond to my questions.

Dhruv Parmar helped me out a lot in a great and efficient way to get my carousels exactly how i wanted appreciated his time and help and quick replies.