Reviews for Globo Product Options, Variant

Best customer service team I've encountered so far. Fixed my issue in no time. I had Jay help me and it was a smooth process

très bonne application, simple d'utilisation

As a paid user of their Globo Product Options app, I relied on it heavily for my store's customizable products. On January 4th, all product options disappeared from my website, forcing me to pause ads, close my store, and lose significant revenue. Despite reaching out to their support team immediately, the issue remained unresolved for days. They blamed me for "downgrading the app to a free plan," which I did not do. I am the sole person managing my store, and their explanation was both dismissive and inaccurate. This problem occurred after I uninstalled another Globo app (GLO Color Swatch) and tried to update my product options. Instead of owning their technical mishap, they shifted the blame and offered no real resolution. What’s worse, I paid for a subscription from December 24th, but the app stopped working entirely from January 4th. When I requested a partial refund for the unused period, their response was vague and unhelpful. It was only after I contacted Shopify Support and explained how poorly I had been treated by Globo that they finally offered a credit. I would not recommend this app to anyone running a serious business. If you rely on smooth functionality and responsive support, look elsewhere.

NICE CUSTOM SERVICE

very easy to use, great app

A super fast service, very happy thank you

cant set option prices on free plan, be aware!

Very prompt assistance and managed to solve my problem very quickly! Thank you so much!

Love this app and their customer service is TOP NOTCH and super quick to respond and assist. Awesome services and support ♥️

The app is perfect and very powerful. The instructions are clear and helpful, and the customer service is amazing! It only took me less than an hour to do the setup. Special thanks to Rosie!

Globo has saved me a lot of time and their customer support is superb and they are are always ready for help and are very fast.

Jay was so very kind and was able to complete my request very quickly! I appreciate the help to make my request doable! Thank you so much Jay!

The Globo Product Options app has been perfect for our business. It's really easy to use and customise. Their support team, especially Rosie, has been incredible—quick, clear, and dedicated. Highly recommend it!

Best product options app. Admin Rosie is very helpful.

Great app with fast customer service!

Having used a few different apps for my product personalization this is by far the best app I have used and the customer support is exceptional

Rosie was super quick in helping me set up options, and answering my questions. Great app to add custom options. Highly recommend.

I'm a complete novice so it's always nerve racking when asking for help - but my call for help was answered within seconds and Mike talked me through the solution to my problem. Very impressed with the service and support - thank you

This is so helpful and easy to use. I am also glad to have such kind and responsive help when I get stuck. I had a little issue and Leika helped me out! Great customer service!

Very good app and great customer service. Rosie was very fast and helpful in solving my problems. Highly recommend

I have contacted support several times now to have code adjusted for my site. Every time the service has been amazing and fixed within hours. This most recent time, I had Helen help me and the issue was fixed within 2 hours. Thank you!

This app is relatively easy and when I do have a problem, it is resolved immediately. Helen is amazingly fast and accurate. Thank you so much.

Easy to use! I had a small problem I couldn't figure out and their customer service helped me right away. They didn't just walk me thru fixing it but logged in for me and set it up for me and explained to me what to which was great! I got disconnected from the chat due to time difference but our whole chat was continued in email which was great! Highly recommend!

Fast responses and very helpful

I just started using the app. It is simple and practical. I contacted support team, and Leika helped me with all my questions. She was kind and fast, with good communication skills.