Reviews for Globo Mega Menu, Navigation

Unfortunately while the globo Mega Menu app has lots of great looking features and appears easy to edit yourself at first glance, it is glitchy when set live and we had to contact the support team to investigate display issues - their solution was to custom code an adjusted version of the app into particular themes, however this meant that any updates we then made to menu and republished undid custom code even when publishing the themes they'd worked on, as updated versions of the menu (different fonts, colours etc) overwrote their work and the glitches reappeared. Duplicating a live theme to make edits to and then publishing it - standard best practice for ensuring you can quickly roll back to a previous version in case of any errors - meant waiting for their team to go back in and edit code every time, and long periods passed with other work happening to the site between each time their team were able to take action. While I appreciate their keenness to provide customer service, it makes the app unusable in practice, and the final straw was waking up to find that they'd made edits to the live theme without first asking for permission and without actually making a fresh copy of the site before doing so - meaning the only way to roll back their changes was to publish an older version of the site from several days ago. This meant that our live theme had an unfinished version of the menu with the wrong styling visible to shoppers. The support team are responsive and do want to help, but they build in fixes that only they can edit rather than simply amending features of the app so that anyone can use them. E.g we found that we could customise the number of product blocks per row on desktop view but not on mobile using one of the premium app features, and asked them to adjust so we could have a different mobile version - their team could edit mobile view manually, but seemingly can't just edit the app to make it so you can customise that yourself

easy to use and great customer service ! - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Great App. The customer support was really great and problems were solved quickly. We recommend this App!

Best customer service from Sarah. The team took extra steps to help me getting the best result. I love the new look of my mega menu. We carry 5000+ items, and I just couldn't find the way to properly categorize them. They cured my long-time headache, and I can't be happier! Thank you!

This app is powerful and great! Customer service was awesome; quick and helpful! They responded quickly and fixed problems as needed

Great app! The theme we used could not provide us the mega menu we were looking for. Thanks to this app we have much more possibilities to set up the desired menu. the support is also very good!

Great app, great customer service! I've contacted them multiple times via email and then we talked over on Skype and they were super available to any little customization I had to make. Thank you very much!

This is the best supported app on the store. Amazing service, great features, i thoroughly recommend this for every store!

Conquest Maps LLC

2022-09-22

United States

Solid mega menu app. With the features out of the box, I'd say it's worth the price. Their customer service folks are really helpful.

support is really good, the response is very quick and it helps a lot, both the app and the customer service.

Compared with every single app I have been trying to use, it got me straight to the point on what I wanted to do, with simplicity and no surprises. There could be some usability improvements, but overall, great app!

Mega Menu is so great, and what makes it so great is the team!! Wow they are so incredibly helpful! They really make the app the 5 stars it deserves.

I had the best support Ive ever experienced with shopify apps, Sarah was amazing. She responded so fast to my questions, with excellent explanations. We also needed some custom coding to get the menu on our website which they did for free. The app is not hard to learn. It has amazing flexibility. It loads fast and looks great. I like that I can design the menu on the back end and then push the design changes to the website when ready. I also really like being able to add images and icons. You can add labels in the menu such as New or On sale or Popular. It really stands out and grabs attention. Enormous flexibility in terms of its functionality means its going to suit nearly everyone. I love that we can mirror Aliexpress menus which I find are simple for customers to use especially for stores with lots of products, and obviously its a highly successful design. I like the categories drop down too, really stands out. I highly recommend this app and the team behind it.

I needed assistance and it was provided in a very speedy response time and with professionalism, I couldn't have asked for more.

Very good application, enthusiastic and fast support team. Even though I use the free version, I still get support to handle requests.

Easy to use and create menus! I did encounter a few issues but the support team was super quick and fixed them for me. They even customized the mobile menu the way we wanted it. Overall, super happy with the app and how it looks within the theme. 10/10 for the support too!

excellent service, excellent convenient functionality and excellent technical support that helps at all stages of work! recommend to everyone!

I used the app to create menus for our site and the complex product submenus. This app has been installed and works well on our site to support the menus as we wanted. Sarah and her team did a great job helping us to optimize the website to our satisfaction. I highly recommend this app to websites who need complicated submenus.

Using the app, I created menus for our website and the complex product submenus. This app was installed and successfully activated on our website as expected. We had a wonderful experience working with Sarah and her team to optimize. Thank you again Globo team for the excellent support.

A great tool to customize your header the way you want to! We wanted to have a small change which I guess needed to be coded, and the team did a great job helping us there to make it look just the way we needed it. And they did it for free. We're definitely going to upgrade the subscription for this tool. Big recommendation!

Great app for new stores, easy to undertsand and implement on the site and support is extremely helpful even on the free version. They reply instantly and fix your issue.

While using Mega Menu app, I produced some custom functionality requests that where specific. Mega Menu staff assisted with make these customizations quickly and accurately. Best experience with a Shopify app developer to date.

The developers are the best! And the app works great. I had some frustration transferring my menu into the new shopify 2.0 version, but they were patient and kind as they helped me through the process of getting my old menu back. Definitely recommend (':

The app is very nice looking and have lots of features which help to make the website better for the customers.

Charmed Costumes

2022-08-23

United States

I have been using this app for a while. I recently changed the theme and somehow it didn't work with this new theme well. So I contacted the customer service and they responded with lightening speed and fixed the issue within 1 day . I highly recommend the app easy to use and customize with great customer service