Reviews for GiftKart: Cashback & Gift Card

Crimson and Clover Studio

2025-05-20

Customer service never answers emails. App doesn't work as it's supposed to. Would not recommend.

The app’s robust features, including customization options and seamless Klaviyo integration, made launching a major gift card promotion smooth and successful. What truly stood out was the team’s prompt and thorough support; they went above and beyond to help us configure everything on a tight deadline. Highly recommended for merchants looking for enhanced gift card flexibility and control.

Kemimoto

2024-12-06

We are utilizing this app for our Cashback promotion, and it has exceeded our expectations. It's incredibly easy to set up and seamlessly integrates with Shopify.

The app generally seems like it'd be useful if you want the full range of features, but I only tested the personalized video message as that was 1 of 2 primary features we were looking for. I really wanted this to work but the personalized video gift messaging experience basically doesn't work on mobile devices (for the gift receiver), which effectively makes this feature useless. As implemented, it's shameful to even promote this as a working feature in the listing. If you open this the gift card page on a mobile browser, you can't actually play the video and you need to download the video to your phone- and even then I wasn't able to open/watch it during testing. This means that 90%+ of gift receivers would likely never even watch the video message recorded for them by the sender. Another nit is that the gift card page editor doesn't treat image sizes properly and distorts the aspect ratio even when providing the "ideal" image resolution as suggested. When I contacted developer about the video play issue they cited browser limitations, but there are other apps that offer QR-code based personalized video messages that certainly don't suffer from this debilitating limitation. More likely poor feature design.

We're using this App for Cashback promotion. It works very well. Easy to set up, very well integrated with Shopify. The plus is the support: they effectively and quickly helped us in some customization we needed.

Doesn't even deserve one star I wrote and talked, they said they would give me my money, but they didn't. Give me my money back. If I don't get an answer from you, I will write again. I do not recommend it to anyone for now. I just talked to the support team and they solved my problem so thank you this is great The only problem was that I didn't use the application, so I wanted to get my money back since I didn't use it. I gave it 5 stars again, my problem was solved, great

I was looking for a very particular usecase and this app solved that for me, I must have tried 8-10 apps but finally this was the one that met my usecase. The team and support is also super quick, absolutely a delight to have such Shopify apps that makes the merchant's life easier

Still in the early days of testing out this app, but so far it's been quite good. There are a few (relatively secondary) issues/bugs to work through but overall it's been a positive experience thus far. Will check back in with an update (good or bad) within another few months.

Love it. VERY easy. Lots of options. As a business owner I have Zero time to deal with apps that aren't up to par and that cause delays due to many factors. But GiftKart makes it super easy. Don't have to think. Just do.

Very supportive and great customer support. Features development is active and getting better and better. They are very flexible and professional so we recommend this app.

This app works exactly as described and the support team were really helpful. No complaints at all.

MISSION

2024-02-05

United States

We have really enjoyed this app so far. We added it onto our site right before Black Friday to test some cash back campaigns. They were very effective. Sid and the team are also very good to work with!

Three Bird Nest

2024-01-18

United States

Great app but most importantly the best customer service I have ever received. Their team, especially Sid, is always responding promptly and always willing to help us in any way. I really appreciate their help with our random questions and requests that we keep throwing at them.

Excelente servicio de soporte y atención post compra

If you need a Gift Card app for the holidays or promotional times, this app is for you. The customer service team was incredibly helpful in working out a few issues on our side and then going above and beyond to create a few more add-ons that would fully support the promotion we are currently running! I highly recommend them.

Sid and the Skai Lama team were fantastic! They custom-developed a feature for us, and it has worked wonderfully and really opened up a new way for our customers to enjoy our products. The Giftkart app itself has been a great addition to our store, and we really appreciate the app and the service. Thanks for a great app!

We're very happy with this system's ease of use and effectiveness. Also, a big shout out to the team, who have been responsive and supportive throughout the set-up process and development of the first campaigns. Thank you!

Works well for our gift cards and support great - fixing error code showing on website within a couple of hours

Great solution, with excellent support and fantastic pricing. We recently switched from another provider and couldn't be happier with GiftKart!

Great customer service! Helped us set up everything to get the app up and running as fast s possible

I cannot say how pleased I am with Sid and this app. We've driven over $10k of revenue in a couple weeks. Here's what we did: 1 - Surveyed our customers and offered them $25 for taking surveys. We improved our businesses, and the AOV for the redeemed gift cards is over $200 2 - Started giving 10% cash back in our brick and mortar. The way the customer can get this is by registering on an iPad. Now we have our walk-in customers' information + marketing privileges 3 - Customer winback drip sequences. This has re-engaged churned customers unbelievably well. Don't think twice, just download this app and use Sid's genius to get you succeeding with it!

The app is wonderful and our customers love this option for gift cards! The support associates from here are always willing to help myself and my team. We couldn't be happier!

الدعم موجود 24 ساعة والتطبيق رهييب مره، سهل وواضح ويدعم الترجمة وفيه خاصية الكاش باك ومميزات كثيره غيرها انصح فيه

Thankful to find this solution for issuing gift cards in bulk for our online company store. Sid provided kind and professional support throughout all of our questions, and we were able to curate a custom email and redeem page to send out the auto-generated gift card codes. After the campaign was sent, we were able to see the numerous code redemptions on the bulk cards performance page in the app in real-time, giving us the information we needed to determine the success of this promotion we held. Thank you, Giftkart!

Great support in getting migrated over and setting up. Loads of cool features we're excited to make use of, all of which are customizable to suit.