Reviews for Gelato: Print on Demand

Hello there, Thank you so much for taking the time to leave us this glowing 5-star review. We're thrilled to hear that you've had a positive experience with our Shopify integration. Our team is dedicated to providing top-notch solutions, and we're delighted to know that our platform has met your expectations. Should you have any questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our top priority. Thank you again for choosing GelatoI. We appreciate your support and look forward to serving you in the future! Best regards, Michal Customer Support Team

It has made it so much easier for me to get my art work and creative ideas out there.

CAUTION - Gelato automatically imports all current products from your store and syncs also all orders from different suppliers "as a feature". You have to deselect the option manually to import orders and you currently cannot deselect the import of all products. I cirrently have 2 gelato products and 80+ products from other suppliers, which are not the business of gelato. In times of data protection, this must be an opt-in feature to be selected with full awareness - at least an option which can be deselected... btw, the onboarding is also quite complicated and orders will NOT be fulfilled automatically from the scratch. So, I lost a big opportunity :-(

Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team

Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team

Gelato simplifies operations for SMEs saving time and money. Quality product production in multiple countries makes such economic sense and reduces our carbon footprint. Gelato support is fast and friendly, and staff have a gift for explaining what could be complex procedures in a readily understandable way. It all adds up to peace of mind for the customer and the shop owner.

Easy to use, so many options and great for startups.

seems easy to work with

Hi there, Thank you so much for taking the time to share your positive experience with our integration! Our team takes pride in providing a fast, easy, and efficient platform for our customers. We're delighted that you're satisfied Shopify app. Ensuring top-notch quality is a priority for us. If you ever need any assistance or have further feedback, please don't hesitate to reach out to us. Thank you again for choosing Gelato! Kind regards, Michal Gelato Support Team

Smooth integration with Shopify, very easy to setup/maintain products, great support, fast updates to Shopify and highly detailed order info/tracking.

Gelato was able to help me in starting a new clothing company with ease. It is fast easy and efficient. They're quality of their print is great and so is the shirt quality. Their fulfillment time is great and it keeps customers happy.

Seamless integration is the key to happiness

Easy to use!! I had been trying to launch my store and I wish I would've find you earlier!! Thank you for making it use. I also want to give you kudos for the excellent customer service that answered my questions at 11:30 pm!! I am in awe that you guys have this available 24/7

Hi, Thank you for the review! We're happy to hear that you're having a great experience with Gelato. We're here to provide excellent customer support whenever you need it. If you have any questions, feel free to reach out. Thank you for choosing Gelato! Best regards, Michal Gelato Support Team

Hello there, Thank you for your positive feedback! We're happy to hear that you're having a great experience with Gelato. We're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out. Your recommendation means a lot to us. Best regards, Michal Gelato Support Team

has the best shipping times out of all POD suppliers and least amount of glitches - looking forward to more colours!

Hi there, Thank you for your positive feedback! We're happy to hear that you're having a great experience with Gelato. We're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out. Your recommendation means a lot to us. Kind regards, Kyle

Hi there, We're happy to hear that you're satisfied with our platform. At Gelato, your satisfaction is our top priority, so we appreciate your positive feedback. Should you have any questions or need assistance in the future, please don't hesitate to reach out - we're available 24/7. Kind regards, Michal Gelato Support Team

Johana was terrific! She was patient, detailed and very helpful. She took the time needed to walk me through every step and answer all my questions. She went above and beyond. Thank you!

EVERYTHING IS NICE! Especially the Customer Support!

Gelato is super easy to use (from using templates to design throughout defining prices for mugs). I had a friend testing the Shopify purchase journey in Brazil and she said it didn't take 15 seconds. I received notifications from Gelato/Shopify at every step. It is really well integrated, totally recommend.

The integration was all automatic and everything is easy to use or learn. Shipping from the team at Gelato is also great in my experience so far

I've been using (or trying to use) Gelato with a few different stores now. And a few things leave a sour taste in my mouth. They don't actually blind ship. There appears to be no way to actually have my company address as the sender for manual orders. This has left to angry customers accusing me of ripping them off. The help service wanted proof of this and refused to help me. So for me to NOT have their printing partners address slapped over everything, I have to ship the order to me, then repackage, then ship out to my customer which is a total freaking joke. So by the time I've paid, $15 for a mug plus incredibly high shipping rates from the mug place within my own city to me, repackaging and reposting I'm losing money. It takes multiple attempts to get the colors right. This might just be an issue with the NZ print partner they use, but I often have to refund and reorder 5 or 6 times before it is right. Customer service is hit and miss. Unless you are dealing with the higher ups, it really feels like their help team doesn't care about your issues and just wants to pass the buck. Once you get the products the way you want, they are good quality but again - this is very hit and miss with individual print partners. All in all this company is a headache to to deal with and I don't recommend them if you need to blind ship because they will cost you time and money.

I am super happy with Gelato! It's so much easier to ship all my orders!! Thank you also for the amazing and super fast customer support! Clear recommendation :)

I would strongly recommend Gelato, easy to use, help is always available and the way the fulfillment works with Shopify makes it nearly effortless