About this app
Create rules to flag or prevent known customers from placing orders on your store.
Fraud Filter can provide an additional layer of protection to help you fight fraud and avoid chargebacks. By using Fraud Filter's simple rule-based functionality you can easily set up warnings for suspicious orders, or block orders completely. When an order matches a filter you've created, Fraud Filter will flag it as suspicious to warn you or automatically cancel it for you, depending on what action you've chosen.
- Create custom filters that meet the needs of your business
- Orders that match your filters can be flagged as suspicious on the order page
- Use filters to prevent certain known customers from placing orders on your store
Categories
Key Benefits
- Create custom filters: Create custom filters that meet the needs of your business and adds an additional layer of security to your store to prevent fraud
- Flag suspicious orders: Orders that match your filters can be flagged as suspicious on the order page so you can review them before fulfilling
- Block certain known customers: Use filters to prevent certain known customers from placing orders on your store
App Insights
Monthly Reviews
Recent Reviews
Reviews
2023-11-20
United States
The filter DOES work, but you need to understand how to use it. I'll tell you how to set things up so it works 100% of the time. 1. The FIRST rule triggered is the ONLY rule processed. that means that if you have a rule for "flag all orders from Germany" and another rule for "Cancel Jane Doe from Germany" the First rule will trigger first and say "Warning, this order is from Germany". The rule for Jane Doe will never be triggered. 2. The rules are VERY SPECIFIC. If you want to flag Jane Doe who lives at 123 Main Street, you must do it in a specific manner: Billing Address 1 (CONTAINS) "Main" You're sorting and flagging any billing address that contains the word MAIN in it. Why? Because Jane doe could put in 123 Main St. and bypass the filter because it wasn't exactly 123 Main Street. 3. EVERY SINGLE ITEM MUST MATCH FOR THE RULE TO TRIGGER That means if your rule is matching Name, Address, and Phone ALL of them must be present and match exactly before the rule triggers. So you need to set up individual rules for each part of the fraudster. You need one rule that (CONTAINS) the Phone number eg. 5043684444 You need one rule that (CONTAINS) the first part of the email address eg. "Fraudster@" You need one rule for JUST the Billing address and Zip code. eg. Main and 70054 You need one rule for JUST the Shipping address and Zip code. eg. Main and 70054 And that's how it will work 100% every single time. If it's failing, you've not set it up properly. Picture of Rules: 1: https://i.imgur.com/JE6uOJ6.png 2: https://i.imgur.com/UuXCKCP.png 3: https://i.imgur.com/jJxcLaF.png I have 115 pages of them, and they work. -=-=-=-=-=-=-=-=-=- Now, on to my complaints: Shopify, you need to make it so I can sort by the Rule Name. OMG, please, make this happen. Also, WHY WHY WHY for the love of gawd, do I have to go through 125 pages before I can edit the last rule I created? And WHY do you refresh the screen back to page one after I save the changes? Did I hurt you? or are you just evil? :( :( I need to be able to specify a page of rules, and you need to stop sending me back to page one whenever I change a rule. Okay? thanks, love ya!
2018-09-05
United States
Good app to detect them scammers. A great thing that they don't promote is that you can block freight forwarders that can really be an issue with chargebacks. We blocked them ALL for our Home and garden site https://wroughtironhaven.com. You can to here's a zip list Id recommend blocking: 97230,92683,10469,11212,33198,33178,33166,33195,33122,33126
