Fenix Intelligent Delivery

Fenix has been a great partner! Every time we have a question they get back to us immediately and also make sure we understand everything completely. They have helped us increase our check out conversion and we enjoy using their branded tracking page as well. Great small team to work with.

It took a little while to fully integrate this app with our tech stack, but it was worth it. We've seen a significant uptick in conversion rate with new users since installing it.

We originally added Fenix because of the functionality of giving customers a smarter ETA for their orders and having more control over our expedited shipping offerings. However, one of the largest benefits is actually the control that their backend portal gives us over order fulfillment. You can add a custom buffer time per product (e.g. if we need more time to kit something on demand), or per shipping method (if UPS is experiencing major delays), or per warehouse (which I'll use if one of our 3PLs gets backed up over the holidays). We also worked with their developers to create auto-order-tagging rules based on product availability + the closest 3PL to the customer; this means that the app will tag the orders so as to direct them to the closest 3PL, taking into account product availability at each of our locations. (Our 3PLs use tags to know which orders to process and which to ignore.) This was something I had previously been looking into Order Management Systems for, which was going to cost $$$$.

Amazon Style - Best app for delivery estimates on PDP and Checkout. There's a lot of customizations available based on shipping options and carriers, and they have also excellent customer support! This app will increase your conversion rate with the shipping information and estimated delivery date displayed on your store. I recommend it to all Shopify stores.

This app is very helpful with providing order ETAs at checkout on product pages. We used to get a lot of customer service questions about when an order would arrive but those have stopped since we added Fenix. It is also easy to tweak the delivery ETA if your warehouse is backed up.

Fenix is the best! They have enabled complex shipping calculations that result in higher conversion and better customer transparency. They are responsive and care. It's a pleasure to partner with Fenix!