Reviews for Fairing: Post Purchase Surveys

Been using them for a while. Matt is very responsive and flexible. LOVE that they support Flow so we can automate our responses into a shared Slack channel. Very easy going app to use.

I live on Fairing for my area of marketing. It's great to be able to collect post-purchase survey findings and use them to measure results of more brand marketing related efforts which is traditionally challenging. The CX support is also great and I'm excited to see what features they add to the platform in the coming months. Hoping they improve the data visualization as it's pretty bare bones at the moment.

Luca + Danni

2023-02-15

United States

Fairing has been an amazing resource and my favorite tool to understand the true point of brand discovery for consumers. A simple question of "where did you find us" allows unparalleled insights across the marketing funnel (also allows me to call BS on the last click attribution!). One of my favorite aspects is seeing the omni-channel impacts (via responses like Amazon, Macy's, I heard you on a podcast, etc). It's one of the best tools you can implement and Matt makes the process amazing from start to finish!

All PPS companies collect the same data but a few create the right dashboard and allow marketers to effectively utilize the data for insightful marketing decisions. Fairing does this better than anyone else, and they are constantly looking for ways to innovate (they just created a google sheets plug in which is awesome) making it a no brainer to sign up!

Unbound Merino

2023-02-01

Canada

Fairing has been an amazing resource for us to yield valuable insights from our customers. It's super easy to use, and the support team is incredibly helpful. They always go above and beyond, and even proactively bring new ideas to our attention. Highly recommend.

Im here to talk about the Fairing support team. THEY WAS AMAZING. Matt was so patience and kind to resolve all our questions. Definitely will we use this app in a future. Best support team ever. Thanks again for all.

Fairing is such a fantastic tool to get incredibly powerful insights instantly! Can't recommend this enough.

Fairing is the best- we use post purchase surveys to help create our goals and Fairing makes it so simple. Their support bank is super informative, and their team is friendly and always willing to help. They make it super easy to get set up, even if you've never set up reviews before!

Breeo

2022-12-13

United States

Super easy to use and implement, and a seamless experience for customers as well means higher response rates than any surveying we've done before. Absolutely invaluable with it's always-on capability, giving fantastic insights when implemented.

Love Fairing! Been using them for a while and have collected responses to get more info on everything from customer discovery methods, new product interest, and general buying behaviors. We also have responses auto-slack us in a separate channel which is AWESOME for getting live responses from customers!

Bear Mattress

2022-10-27

United States

Fairing has been an immensely helpful tool for us to gain insights from our customers. The tool is very easy to use and the team is very helpful and accommodating.

Used this app to gather post-purchase survey responses. Very nicely designed and easy to use. Of the very few issues we had, the team was quick to respond with and offered us a custom plan that fit our needs perfectly! Would highly recommend to other stores of all sizes.

Helped us gain a ton of insight fairly quickly. Must have to help save money on advertising and point you in the right direction to invest more.

Extremely simple setup and features such as segmenting between new vs. existing customers and response clarification are great. No brainer for ecomm brands.

Fairing has been the source of truth for Fulton garnering key data points about our customers, right at the point of purchase. Nobody else has come close to delivering these kinds of critical insights since we launched the company!

Huge fan of this app! It is really valuable in helping to understand more about our customer behaviors and sentiments. Highly recommend for ease of use, clear insights, and great complement to Klaviyo and other attribution tools.

Bennett Winch

2022-09-15

United Kingdom

Super helpful app, probably the most valuable one we use and informs all our marketing planning for the following year. Highly recommended.

There really isn't a better solution for attribution on Shopify. Getting customer feedback every day is enormous. That app does everything you need.

Dr. Brandt Skincare

2022-06-14

United States

Works flawlessly! The team is super helpful, and the app works perfectly. We learned so much from the insights that we got from Enquire that we flipped our ad spend from FB to Google because most customers were learning about us from there. This is by far the best tool for collecting zero-party data from customers - the integrations with Klaviyo and GA are a huge bonus to better use the data as well.

Excellent app and great customer service. For Triple Whale users or TikTok media buyers, this is a must-have!

Customer service is 10/10, very quick to respond and willing to help! App seems easy to use, and not too pricey.

GOOD AMERICAN

2022-06-01

United States

Big fan of Enquire and how easy it was to set up. The tool helps us get insight on our customer and is especially helpful in measuring performance of some hard to measure channels like television

This app is very easy to configure, it blends seamlessly with the style of our website. It's also easy to dive into the data and get great information on how to improve our reach. The very few times I asked for support, they were quick and very helpful! I recommend it!

This app is very easy to set-up and configure, and the team is always super responsive and helpful. Highly recommend!

Super cool app. It has helped me understand where my customers are coming from. While I use hidden pixels for tracking, having customers actually tell me is gold. Super great app, easy to use, highly recommend!