Reviews for EDP ‑ Easy Digital Products

The app has been very reliable the past year. Also very attentive developer. Thank you! Thank you! Thank you!

This is the perfect and easy solution to sell digital products. Axel was amazing at answering my questions because I wanted to make sure this solution would work with ShopifyLite. It does! It was easy to set up and has been working seamlessly with NO customer complaints.

Wonderful app, easy to use, any digital seller would need this app, i had simple issue with stamping the PDF with info from the product details, it was not possible with the current code base, the support was responsive and promise to add it in the next deployment, I would definitely recommend this app!

Anyone selling digital deliverables should have this app. EDP does exactly what it's supposed to do and the support is ASTOUNDING! I've tried numerous apps that take a lot of tinkering to work right, and this is the first one that actually has a fantastic user interface. I was able to get our digital store going in literally 10 minutes, and as we update files switching them out is very quick and easy. And support is fantastic. I've asked Axel several questions to make sure I'm doing something right and even put in a feature request and he's been super quick to respond and very helpful for my organization. I wish every app was as fantastic as this one.

I find the app super easy to use, and above all Alex the developer had made an adaptation for free even though I only use the free version. And above all, the adjustment was done within hours. Really great support !!! Ich finde die App super einfach zu bedienen, und vor allem hatte Alex der Entwickler, obwohl ich nur die free version benutze ein Anpassung kostenlos vorgenommen. Und vor allem war die Anpassung innerhalb von Stunden erledigt. Echt super Support !!!

Muy buena aplicación, se ha cambiado por otra que se utilizaba y ha mejorado la funcionalidad de productos digitales. Por otro lado, el soporte por parte de Axel Hardy fue: rápido, amable y eficaz. Recomendada!! Enhorabuena Alex Hardy :)

رائع جداً من افضل التطبيقات للبطاقات الرقمية انصح فيه بقوة انصح فيه جداً كنت ابحث عن تطبيقات كثيرة لكن هذا الوحيد الذي اعجبني

We switched to this app right before Black Friday sales, and it worked like a dream! I do wish the app had a few more features, but the developer said they are on the list to create. The developer also offered QUICK and SUPER HELPFUL troubleshooting strategies!

Great and simple app. Easy to install and configure. Awesome support and app developer is open for feedback.

Works great! Easy set-up and everything is personalizable. You also get super quick and helpful support via the App-Chat when you need it. Can only recommend.

evaluated a couple of apps and this one by far is the best one that suits my needs. Good flexibility and selection of features. Would love to support adding multiple fields other than just the license key such as expiration, serial number..etc and also link to shopify inventory

This app works great, and the support provided is exceptional. Do not hesitate to try it out! It will not disappoint.

I use this app to sell my digital designs. This app works great for having a lot of designs and is very user friendly. I would definitely recommend this app for anyone selling digital products. The creator of the app is also very helpful with any questions or recommendations on helping improving anything that might work better for you and your products.

We have tried well over 5 different download apps on Shopify and this is by far the best one! It's super easy to use and reasonably priced. Our customers love it as well !! Thank you!

Amazing app. Very easy to use and works very well. The support that offers the developer is also excellent. He has solved an issue i had by updating the app in less than 1 hour!

Amazing app that works very smoothly - I haven't received a single support ticket related to customers needing help downloading their digital products, which is the best possible outcome for me. Since my customers use it without any issues or hassle, I'm happy and they are happy. The developer of this app is also very helpful and friendly. Highly recommended!

Support is great - super easy to use. Very reasonably priced - highly recommend 10/10. Really enjoying and so far no issues with customers downloading!

Super fast, reliable and helpful support when issues come up - a customer claimed not to have received the automatic download, and Axel helped within one hour to fix the topic. Thanks! Great app! I just launched my eBook with it at: https://sustainavigator.com/products/ebook Easy to install, useful features (e.g., license keys, response mails) and a marvelous support in the process - fast, competent and very helpful answers by Axel. I would love to use the paid plan as it offers some more features but will have to sell first a few more books :-). Thanks and best wishes, Anke

Original review (06.02.2021): This app works perfectly. Very easy to use and so customizable. It is also great that there is a free plan so you can try it out and see if it works for your needs. But above all, Axel is so helpful. We have encountered an issue and he solved it right away and he is incredibly kind. Thank you for this app Axel, we are forever grateful to you! :-) Cannot recommend it enough! _______________________________ Update (10.09.2021): I would like to add to my previous review that Axel continues to amaze me with how supportive and helpful he is. The app is great in and of itself: easy to use, new features are coming up all the time. But above all if there is an issue, he replies back asap. We have recently encountered a challenge that was totally not because of his app, but originated directly from Shopify resulting in an issue with our digital downloads. He is kind and he goes out of his way trying to solve the issues. In addition to that, Axel keeps you updated and explains everything for the layman. Plus he offers to help to do it himself if you are not able to do it on your end. I have never before experienced such a great app and customer service. If you need an app for your digital products, look no further!

Incredible customer support from an attentive developer who's willing to help. He provided a solution that fits our needs and we were then able to upgrade and move forward with business! Highly recommended.

Very cool app doing what it should do. Also very fast and super helpful support. Big thanks to Alex for making this!

Amazing app! A few months back I had been searching and wracking my brains on how to fulfil digital items without going through a long cumbersome process - this app does it all without any hassle and has a brilliant method to manage digital inventory. Would love to see one more feature perhaps - A way to mask the digital item that is given in the order and a way to know its been "redeemed" or "opened"

Ellusionist

2021-08-11

United States

Once we set it up the only thing we needed to do was to ensure that we kept an eye on how many of our licenses were left. You can tag different sets of licenses so that they proper ones are delivered with the right product. This app works so well that you almost forget it's even there, we've had no issues delivering almost 1000 licensees, and there has been ZERO issues. We've not had one support case about a user not getting their license or not being able to find it. This is the mark of a great app.

I have switched from Digital Downloads App to Easy Digital Products. I was facing too many issue there. Yesterday, just I started integrating this and my experience is really awesome. The top of all is the excellent customer service which I experienced. I was facing some difficulties during the integration and I just left a question on the chat. Just within 30 minutes I got a reply with the solution. It was sorted. Then I directly chat with Axel Hardy, He solved all my queries on the spot with patience. This is what is known as customer service because product is available everywhere but what is more important is the service. Great Axel. Keep the great work going.

We were a little worried before rolling out a big download for the first time and as the very first thing we do with this app. It could not have gone better. The downloads were rock solid and we had zero customer support tickets about it. It's also worth mentioning that the developer offers incredible support. Very responsive and accommodating, which makes us feel like it was a great choice to trust their solution for our brand. Short version: get it. The peace of mind is worth every penny.