Reviews for Easyship ‑ All in One Shipping

I quite like it. Much better experience than buying labels directly from UPS etc... There is one thing I would really appreciate if you improved it: It would be great if the customs declaration could be made more 'versatile'. It seems there is no way to enter "Gift" or any other type of shipment. It is always 'Merchandise'. Also the Item description is way too short. for example, sometimes it is necessary to add "no commercial value" or "warranty replacement" etc...So a few more lines would be great. Keep up the good work!

Degraded quality of platform, and MIA chat support for 3+ year account. Easyship at the beginning of my ecom startup was great, had supportive account reps and overall chat support was great (shoutout to Tracie Harper, 10/10 chat agent). Over the past year, I noticed lots of admin changes which lead to huge changes to support and overall the reach with my account. Every week there would be some issue caused with an order being misplaced, improper address verification, and lots and lots of fees being tagged onto my account due to incorrect address validation done in communication with Shopify and Easyship. Recently, I decided to give up on this platform and exercise my options for a dedicated carrier account. Fortunately, I was provided with one and made the right decision to shift my logistics over to Shipstation and Zonos fulfillment. Both platforms have had nothing but great feedback, and these platforms are progressing in such a great way that I am at the point of hopping away. Easyship was once an "easy" platform, but they have become so difficult to work with that I would recommend new small businesses to use Shipstation as your 3rd party fulfillment. Shipstation support is tremendously better and they are quick to respond to you. I am not at a massive scale but being respected still by a platform like Shipstation shows they care. Do not use this app, stay away and go to Shipstation for domestic and use Zonos for international orders!

What a waste of our time and money. They offer cheap shipping to the customer and no support when the couriers they have partnered with lost products.

We've been using Easyship for 10 years. We highly recommend it to any business looking to reach customers worldwide cost-effectively. The platform continuously improves in terms of UI, features, and solutions that bring you closer to your customers. After so many years, we are still impressed to be able to ship worldwide from multiple warehouses anywhere we are, with a simple click of a button. The effort to deliver your creation to the final customer is definitely underrated. Easyship is a bold statement, but they keep their word.

The issues with Easyship, like missed parcel pickups and unresponsive support, have a detrimental impact on the last mile of our business. Delays and uncertainties in parcel collection can lead to missed delivery windows and dissatisfied customers, ultimately harming our business reputation. Addressing these problems is essential for maintaining the efficiency and reliability of our last-mile operations.

Misleading advertising for Australian stores that this is free to use. If you want to use it with our most common provider, Australia Post, which they say is "your own courier" you have to pay regardless of the number of orders. There are other apps out there that integrate with Australia Post for a third of the price. And even an actual free app called Interparcel which I am now testing.

Used to be good, now not so much. make you pay to print labels on thermal printer. what a joke. do not recommend. theres better apps out there that dont require payment to use thermal printer.

I've been using Easyship as my Shopify shipping partner for several months now. I have never had any problems, all the rates are clear, no hidden costs and the shipping costs are very affordable thanks to USPS. Easyship has been proving to be a very reliable partner in every way for more than a year now.

I was getting an error that my UPS account name has already been taken, so I contacted support. Instead of helping fix the issue, they offered to schedule an onboarding call... I'm working and want to ship packages, not waste time talking on the phone. I'll just stick with the competition.

Love it!

Big let down. This company have poor correspondence they never get back in touch. I have terminated using this app

Excellent App!! Great Service!! Very happy that we chose Easyship! We had a challenge with the pickup, which was resolved by the team members very promptly!

Easyship has been handling all our orders since early 2022, and our overall experience has been very positive. The logistics industry is complex, so hiccups are inevitable, regardless of the provider, courier, or 3PL you choose. What matters is that Easyship consistently manages such situations in a professional and expedient manner. We are equally impressed with the technological aspect of their platform: the dashboard is user-friendly, the configuration options are flexible, and the integrations (including Shopify rate calculations and order sync) work flawlessly. We greatly value their personalized approach and willingness to adapt to our needs. One time, in one of our regions, we made the mistake of trying to use Sh*pB*b. This cost us thousands of dollars, resulted in many chargebacks from dissatisfied customers, and imposed an exceptionally high workload on our support department. After making the switch to Easyship, these problems were gone.

We have been using EasyShip for nearly 3 years. During that time we have had significant challenges (on normal features and while testing beta-features) due to internal and external factors. Our Account Managers (we've had several during that time) have been responsive when these challenges arose and were solution oriented. My advice to anyone considering this service is to learn about setting up shipping rules to best serve your business and customer. If done correctly and thoroughly, everyone's lives are made simple. While there is a customer service team, any orders sent using a limited or basic tracking courier they're unable to aid in tracking down missing/lost parcels. Pay careful attention to label prices you're paying and what the app is charging your customer. Overall, EasyShip is a good service with simple integration with our Shopify store.

justthegoods

2023-07-17

Canada

I've been using Easyship for approximately 5 years to send parcels to the US and other international destinations in partnership with a third party broker that carries parcels from Canada to the US for deposit with USPS, UPS, etc. A great deal has improved over the years, but even from the start, Easyship offered the most accurate volumetric rate based system that helped us save so much time by not needing to manually enter the weight or dimensions of every single parcel. With respect to more recent changes, Easyship now has its own in-house insurance system which is easier and faster to use than anything that preceeded it. I'm very happy with Easyship and forsee using it for years to come. One last thought: i'm hearing impaired and am grateful for the ability to seek support via email instead of being forced into phone calls.

Amazing update from Easyship, which now offers insurance coverage that is easy to use and provides good ease of mind. In addition, our account manager, Calvin has been the key driver to ensure we received the best support. Thank you Easyship, Keep up the good work!

Sahana is amazing, very professional and easy to deal with. App is easy to use and has been trouble-free since we signed up a year ago.

This app has indeed made shipping so much easier for us. However, there still a few tech limitations such as live updates on address changes and orders. Certain countries and couriers are not supported to which is a shame! Support wise, it's all good! Update* Ever since the introduction of the easyship insurance coverage, it has given us a peace of mind and has helped us with operations significantly. I would applaud the Easyship team to keep up the good work!

We formerly were using Stamps.com before making the transition to Easyship. They have truly built an easy to navigate interface and make it extremely simple to use, effective way for our warehouse team to ship hundreds of orders every day. We've been using them for over 2 years and love the 1 on 1 business relationship we've developed with our customer service managers to help us navigate any issues that develop as well as learn about new features coming to the platform. Our first CSM helped us establish the process of creating pick lists to help picking/packing become so much faster and efficient. We definitely recommend Easyship to all businesses looking to simple their mass batching and shipping processes. They truly live up to their name by making this an easy daily process for our warehouse staff. Thank you to Easyship, and our CSM rep, Conor, for always helping overcome any obstacle that comes our way and and make shipping our products a breeze.

The Grind Athletics

2023-06-28

United States

We transitioned to Easyship from Shipstation and it's made shipping so much easier for our warehouse staff. The setup was very simple and interface is very easy to navigate. The one problem we had was you had to create a shipping rule literally for every thing whereas Easyship natively handles most of the heavy lifting for you with it's rate shopping to easily help find the cheapest shipping option as well as the ideal package size (previously in Shipstation we had to create 10+ shipping rules to get this to run anywhere close to Easyship's automation). We also thoroughly enjoy having the live chat customer service if there's any challenges along the way as well as our customer service manager, Conor, has been invaluable in helping us overcome a couple small challenges in the set up process. Conor was extremely quick to reply with any of our email inquiries and helped us bring a resolution quickly from the Easyship team. We give them 5 stars all the way for living up to their name, Easyship, as it's saved so many headaches for our shipping team to get our shipments out quickly and easily.

As a user experience there is many way this can be improved such as the user experience and the billing layout. The charges are way high which makes us rather find our own courier than keep creating shipping labels here, especially there is so many hidden charges that keep occurring makes us do not want to keep using Easyship and may opt to use a different platform. Customer service is very bad which most of the time that can't solve any enquire and they say they get back to you which they don't which can be disappointed as i have to go back on the live chat to chase for an answer and also you should implement as call centre too rather just and online CS which doesn't help much. Overall experience is bad and not ideal as many improvement is needed in many areas.

BEAUTY CREATIONS COSMETICS

2023-05-30

United States

Love everything about Easyship!! Makes my day al lot easier to print and just get through or collabs very fast. Customer service is always there a click away. Totally recommend!!!

Have been using EasyShip, happily, for over a year - until they out of the blue changed it to where printing on a 4x6 label is no longer free, and is now apart of their $30 subscription package. Looking into a replacement shipping service as we speak.

We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes. When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the charges came through at the end of the year. We've contacted Easyship but they've been incredibly unhelpful, basically telling us that it isn't there fault, when clearly it is. We now use UPS directly, as the small benefit of using Easyship is greatly outweighed by the numerous charges incurred by using them.

Great app and service! Onboarding experience was awesome, support is always helpful. Best shipping app for our business!