Reviews for Easy Returns Management System

Just Shoes For Kids

2017-06-07

United States

This is one of my all-time favorite apps. It saves me a ton of time allowing customers to generate their own return labels. No more sending emails with return labels for every return. It has some great functionality-- for example, I can exclude final sale items from returns. Thank you for an amazing app.

Had some trouble to start as I needed to setup an account on an external website (Shippo), but Spice Gems came to the rescue and help me set everything up. The interface to setup was VERY easy to follow in this app and it's going to make a world of difference to our fast growing company!

We were looking for some time now for a app to handle returns in our store and this one just works!! easy install easy set up! BEST DEAL IN TOWN! GREAT PRICE! Check out our store to see how great it looks https://poshgirl.us/

Suraj and the team at Spice Gems are amazing. Within hours they turned a question into a custom-coded solution. Could not be happier with what truly was going above and beyond the call of duty. Thanks! radicoolbeachwear.com

The support team is very responsive and this app has been helping us a lot to manage all the returns. Excellent work!! They even made us a great feature to generate reports by return reason! so far it's been an enjoyable experience.

Not good. It creates a very easy top use interface for customers to fill out RMA requests, emails you the details, and then stops. Nothing else. $18.99/month for a simple email user interface? Unless I'm missing something, it's not worth $5/month. And If I am missing something, it needs better instructions.

Simple and easy to use app and the support team are fantastic to deal with!

Great app with fast customer service! Had a question about making changes to our return policy and got an answer immediately! www.shopsculptique.com

We were having an issue where customers would create their RMA, and then go back late to print their label and they couldn't access it. We asked customer service if there was a way to have that label automatically emailed to people once it was created. They got on our request right away and had it fixed within 2 days. AMAZINNNNNG! If you need help, reach out and they will help!

Great app! It could only be better if Shopify allowed a better two-way communication and the order indicated there was a return on file. The support is great and a feature I requested was implemented in under a week!

Great app! We can now offer an easy return process for our customers. The development team has been very helpful! Overall, very happy!!!

I just started using the app. When I was having problems with the format I reached out to customer service and they fixed my issue within a day! I recommend having some type of return process in your online store.

This is a great app. I'm a small shop but this makes me feel like a big company. Amazon, Zappos and now I am able to offer hassle-free return shipping to my customers! The development team is amazing and very quick to respond. Very happy!!

We changed from another returns management app from a 'big app development house'; we were apprehensive at first, but we are SO happy we did! The app has functioned near flawlessly since installing it, it has much of the reporting and data capture we're looking for, and -most importantly- it functions seamlessly for our customers & our returns team. Additionally, when we have had questions, the developer's team has been incredibly responsive and helpful. They also listen when we suggest app modifications or enhancements and let us know if there is likelihood our suggestions could be implemented in future versions or updates. To date, this has been one of the best apps we've installed on our store.

Xcvi

2016-07-15

United States

This is a great app that made all our returns a breeze! Their customer support is great. They were always readily available and were willing to update the app to match our store's needs and requests. I would highly recommend going with this app if you are looking for a reliable returns management app that simplifies the whole return process for both the customer and the store owner.

THEY ARE READILY AVAILABLE AND QUICK TO RESOLVE THE PROBLEM

We've had a great response to this app. We process over 16,000 orders a month so be able to have a system for returns that works is great! The support is fantastic and quick. Highly recommend.

Mansur Gavriel

2016-04-21

United States

We have been very happy with the support and overall functionality of this app. Developer is very responsive and happy to work on minor customizations, which has been really helpful for us. We tried many different return apps and this one was definitely the most user-friendly for us, so would highly recommend.