Reviews for Drip: Email Marketing & Popups

We love Drip's intuitive and user-friendly automations and the ability to automatically retarget specifically those people who didn't open your email. We switched from Mailchimp and don't plan on going back!

I use Drip for all my email needs and it's a real lifesaver to have this app so I don't have to mess around with code to have the integration up and running! I haven't had any issues with the connection after using it for several months and my emails are looking better than ever.

I am still new but so far, very good. There is a lot more value available for the price I was paying another provider, and it is helpful to have suggested workflows, especially for someone who isn't familiar with e-comm but is just starting out with trying to run a shop for the first time. There are many ways to add customers to different segments based on where their journey is with your store, which is also a learning point for me. Happy I found it, and hope to continue having good experiences with the program.

I now have 3 clients using this CRM and I am thrilled thus far. It is easy to use and they give you great tips. I love that they keep expanding their offerings to "meet the customer" where they have needs! Thank you!

Works really well. Drip is a very powerful tool. Happy that it works 99% of the time all good. Thanks Drip.

We switched our email system over to Drip when we were experiencing issues with another provider. We have been very, very happy with Drip - we love all of the capabilities/work flows, how our emails always send out on time and it's so nice to have a great support team as well as a customer success manager that checks in with us often to ensure we are capitalizing on all of the capabilities that they offer! Highly recommend to anyone searching for a new email marketing provider.

We used to run our business with Active Campaign, which is a great tool, but not too integrated with Shopify. After trying our Klaviyo and having the worst customer service ever, we found out Drip. It´s as powerful as Klaviyo, tracking pretty much everything a user does on your website, but with fair customer service and much better UX. It still has to increase it´s integration with other tools such as Review Tools, but it was a very good movement for our business. We now have a much more consistent communication with our customers and better understanding of their behavior.

This is the least capable and stable email marketing platform I have tried and tested, and I have used ALL the major platforms. It is the poorest because of numerous bugs and performance issues involving syncing contacts, automations, and subscriber form failures. Many other issues you can read about in other comments. But what truly makes Drip so bad is the customer service. It is non-existent. I have emailed, called and messaged online a number of times and have never got one response. Please consider another platform unless your store's marketing is not important for your business.

Drip is an excellent marketing automation tool. It's both simple to use out of the box, and is highly customizable to fit all of our complex needs. We love the split testing features, as well as the data visualizations provided to highlight what's working and what has room to improve. We've always had great experience with Support & the technical team — anytime we have a question, they work with us right away. They're constantly releasing improvements and new useful features, which means the platform and available tools just keep getting better. Drip has become a very reliable revenue generator for our company. Highly recommend.

ONSEN SECRET

2020-08-24

United States

Fast customer service before you buy in, super slow and unfair business handling after!!! We had a major billing issue with them. They promised us a 30 days free trial however after 14 days we were fully charged for a full month. When we address their customer support, they sent us to resolve the issue with Shopify billing saying they have no control. We went back to Shopify which in return send us back to drip. When we wrote back to support it took them time to reply and then another billing cycle happened. Eventually, after another attempt to reach a different customer service member, we were told that they are sorry and that the issue will be reviewed. Of course, no one came back to us for a few weeks, with another billing cycle and charges made. When I finally threatened to place a dispute i got a reply and suddenly they were willing to process a credit. I wonder why they could have not done it the first time, 3 months ago. We never used the app or sent out even a single email !! Their app might be good, but the service is unacceptable.

It's a good tool, not without a few operational problems that seem to have been worked through eventually. Pricing is expensive compared to competitors and payment options exclude the virtual VISA cards issued by FX payment services like Airwallex. These issues matter to Shopify store owners that don't operate in US dollars.

Drip is the best email marketing software we have ever used, its the perfect cross between MailChimp (the visuals and ease of use) and Hubspot (the CRM and advanced capacities). Visually it's a treat to work with and the team is constantly coming out with updates and improvements, never stagnant. Highly reccommend.

The app works great. The best app I have used so far. 4 stars because they can improve on notifications to the account holders when there is an issue. I am told the team is working on it. Hopefully, they will get this resolved soon. Highly recommend using this app.

zero on-boarding after the sale, so if you are good with figuring it out on your own go for it. I hear really good things so I'll keep pushing forward. It's been very frustrating.

This is the most impressive email marketing tool I have used....and I have used them all. The segmentation powers are wonderful, the email builder is elegant and easy and most important, it is powerful. The tool syncs really well with Shopify and gives some great insight to customers. Now, that being said...one HUGE thing is missing. Customer Tags do not sync. That is a shame and would be one needed improvement. Putting that aside, Drip is where it is at.

I moved from omnisend to Drip. The extra segmentation features really help deliver that perfect customer experience, making each email seem like it was personally written. Worth the extra money!

Drip is the best-automated email system four for Shopify Plus or Big commerce. It is an excellent email system I would recommend trying.

False revenue. Many workflow glitches. Overcharged invoices & no reply from billing. Not recommended

Peacock Alley

2020-02-19

United States

Solid ESP and an evergrowing platform that is intuitive enough for less savvy digital users and experienced email marketers alike. Segmentation is a breeze.

Extremely difficult to get started instantly compared to other email service providers. It keeps directing us to this page right from the first step. https://www.getdrip.com/response

I've been using Drip for over 4 months now, and I'm in love. I was able to get valuable automated flows running in a few days that have consistently driven sales for me, as well as giving me easy and quick ways to send out broadcast messages to my customers - using fantastic filtering/targeting criteria. And when I've needed support, the Drip team is always ready in the Live Chat - and they're super nice to talk to while quickly helping me solve problems or challenges. Can't recommend this app enough - More than worth it!

Drip has been good to us. Very clean and effective email management. Absolutely amazing customer support that's always there for you. Thank you!

Great service, the success management is superb! The team work with you on strategy and really make an impact, Would highly recommend Drip!

We’ve been using Drip for a while now, and it’s been great to watch their evolution from just email to an ecommerce CRM. They’ve helped us way beyond sending emails. Drip collects all sorts of data, then helps us get to know our customers and what they want so we can bring them an experience like they’d get at our brick-and-mortar stores. Love Drip, love working with their team, and can’t wait to see what they do next.

OutdoorVitals

2019-10-22

United States

When we switched to Drip we were able to track conversions as they related to our automated email sequences much better! We we also able to track the lifetime value of our customers well! It's easy to use, has the features we need, and really does a better job than any other ECRM we've used so far.