Reviews for Drip: Email Marketing & Popups

We are relatively new to Drip, and have been really pleased with our decision to move across - the people and the support have been top class, also we have been on a number of training sessions as part of our start-up phase which has increased both our knowledge and the effectiveness of our email strategy. We are already seeing the positive results in our email metrics. I would highly recommend Drip to those of you who are sending out regular emails with no real plan or breakthrough strategy - the people at Drip will guide you along to a new journey of success.

I would recommend Drip above any other provider I've used, and as a MarTech consultant... I've used a lot. Far and above Klaviyo and Mailchimp, in my opinion. Their automation is really powerful and allows me (and my clients) to really finetune the customer experience for where THEY are in their journey with the brand. Drip stands out because many CRM/email providers are either highly technical (meaning you need the tech savvy) OR are very easy to use but lack great features. Drip is the only provider I've found that can do great with "easy button" items out-the-box, but also has a robust back-end that allows for more complex editing. Highly recommend to anyone and everyone.

We went from sending all emails on hubspot -> using drip which saves us a few thousand dollars each month. Drip is easy to use, aesthetics and function of the platform are great, and their support chat is soooo helpful. They're available almost instantly during their work hours. It's been a lean yet powerful email marketing tool for us as a growing start up! Can't recommend enough

Intuitive and easy to use. It has a lot of things in a single app, so cart abandonment, product recommendations, etc. not just a pop up. It is expensive but it saves hours per month, so it more than makes up for it.

If you are a busy small business owner, you need to be using Drip.

Fantastic and super easy to use! Loving it so far.

Compete Every Day

2023-09-14

United States

We migrated over from another ecomm email service and have been incredibly impressed with the customer service and simplicity to use. Highly recommend for the best bang for the buck.

Update: Customer service is responsive, but not really helpful with my issue. The on-site popups integration steps with Shopify are incorrect, since the release of the new theme options. I reached out to customer service, but they told me to reach out to Shopify for help. I'm not happy with that response. The integration process needs vast improvements.

Really like the personal touch. And the tool itself is great. Focussed on e-commerce, not only on e-mail.

The workflow for abandoned carts never worked, no email was sent properly for days in the other workflows, they answer that all was fixed, but no emails were being sent out from the abandoned cart funnels, in the chat they answered fast, but I didn't get any other follow-up emails as promised and the tool continued without working for more than 10 days, this app made me lost money since day 1, I was using omnisend trying to search for a more modern user interface and better price, but sadly this was not the right solution, I just removed it, I'm trying another solution.

I am loving Drip. The tutorials are short and to the point which makes learning the software really quick and efficient. The automation makes everything seamless, and my favorite part is the customer service and tech help. I had some glitches and issues with my emails sending and I received immediate and excellent help to find a solution. Super happy!

I recently migrated from Mailchimp to Drip and I am so so so happy with my decision. The #1 thing I absolutely LOVE about Drip is their automation, more specifically how easy and user-friendly they make it. Email automation is nothing new as I am sure you know. But it seems like a lot of CRM software companies forget this. When I first migrated to Drip I didn't expect too much in terms of bringing in more sales from emails but after building in very fine detail our "welcome" and "abandoned cart" emails (something I couldn't do with other CRM companies) I saw a huge spike in our email sales! During the 2022 holiday season, 35% of our online sales were directly from the automation we set up with Drip. The 2nd thing I absolutely LOVE about Drip is their customer service. If you are anything like me, having a live chat feature is a need. Now I know that other CRM companies have live chat but when I would try to get something resolved with the other CRM companies it seemed like they had no clue what they were doing and were just generally unhelpful. Drip, on the other hand, has the best customer service I have ever experienced not only do their service agents know what they are doing and are extremely knowledgeable about all Drip's products but if there is something that is wrong they get it fixed super fast. (they even have an entire slack channel for Drip customers to talk with Drip developers for feature requests and general or complex questions. If you are thinking about switching to Drip or maybe you're just tired of dealing with issues with other CRM companies I would highly recommend Drip to anyone in the market for email marketing software. P.S. This may seem like a paid review or even a review from an employee, but I assure you neither is true I just enjoy and love how Drip works it has made my life so much easier not to mention the sales we are getting out of it ;)

I am excited with the new upgrades. I was able cancel my subscription to Clickfunnels. I never understood that app and never could get it to work. It was so expensive and could not ever use it properly. thank you Drip for your updates and great support.

now that I've got to know my way around this program, I love it! I'm very satisfied with how easy and efficient everything is setup thank you for making this so that people like me can can get in touch with my customers

Drip is the most powerful advanced tool I've ever used for our business. It tracks your customer journey including the pages and products they visited even if they haven't purchased yet. I love the feature as it visually gives me a wide visual picture overview of each person on a timeline. Their support team has always been helpful and responsive when I've reached out or got stuck on something technical. I highly recommend this for all Shopify stores who want to take their business to the next level.

I am hoping that this app will help grow my business. I just sent my first email. I like the way it integrates with my shopify store so far so good.

Beste email marketing tool so far. Tried so many tools from Germany but none of them was smooth like drip. Very easy and huge possibilities through the workflows and rules which you can create.

amazing app for email automatisations! love it, easy to use, great templates, guid lines, all recommendations

i like how easily drip integrates with shopify. it takes some time to get used to the drip platform.

We are being charged $39 a month, but are unable to open the app or send out emails. We've contacted support and have yet to receive a reply or help of any kind. We would like our money back or we will be forced to open a dispute.

Drip freaking rules. Beautiful integration. Absolutely no issues at all with getting Shopify and Drip to work perfectly together. Drip also has the best customer service of literally any company I've ever experienced.

Our site sells various different products from multiple niches and Drip's Segmentation enable us to reach the different segments in our market effectively.

Great email marketing platform and also CRM. Their team is always available to help and receive feedback. Easy to use, very intuitive!!!

Drip has been a solid backbone to build excellent post-purchase automation. Their workflows also allow us to build "intelligent" campaigns instead of just sending a series of emails that is responsive to customers' decisions and preferences. The support team is easy to work with too. We highly recommend this.

Drip is great and makes email marketing easy. The integration with Shopify is seamless. Importing subscriber, setting up signup forms and creating campaigns are quick and easy to setup. The Shopify specific workflows makes setting up abandon cart, welcome series, and review request really easy.