Reviews for DOOFINDER ‑ Search & Discovery

"DooFinder Support is NON-EXISTENT and many Glitches/Issues" We've had Doofinder set up(enterprise level, so we had EVERY feature at $108/month) on our site for nearly a year now (started 8/23). Although the interface seemed great at first, it wasn't very configurable with our large catalog of products (about 400 visible and 200 non visible). We had random glitches where all products were seen by our customers. Once our rep (Lindsay) left the company, any and all support was impossible to get in contact with. As for the promised "AI" feature, there's nothing AI about this software. We finally decided at the 11 month point to cancel the subscription and I contacted our rep. Crickets. I contacted support. Crickets. I finally went into Shopify and halted the subscription after not hearing from DooFinder support for a two weeks. I contacted, re-contacted through various POC's for a refund for the last month. It wasn't until I reached out to executive's at Doofinder that I every got a response. I was told, no refund since you used the service. Well, I wouldn't have if you would have answered my 8+ emails/forms. Previous review when we set up the account: Lindsay helped us get all set up with DooFinder on our Shopify store. It's been one of the best additions to our Shopify account to date. It just brings our search bar to life and gives so many controllable options for our customers. The banner ads are also a big plus - gives an additional space for promotional items or related products/services. The on boarding process was super easy - it did everything on it's own and after about 48 hours, we had some solid analytics from our real customers. Thanks Lindsay!

Kleva Range - Everyday Innovations

2024-06-05

Australia

We tried this app, but unfortunately, we had some issues especially for the mobile devices the search widget would load after a 1-2 seconds delay. And if your store experiences a high number of sessions per day, it might become quite expensive since the cost is based on the number of requests your store makes. Since our store has the around 150k monthly sessions and after installing this app for a week this app made a request of around 55,000 requests. We were on pro plan having 100,000 request per month and the price was $130/month approx. We later had to increase the limit to 200,000 request per month, which significantly increased the cost. And there is no immediate support for the emergencies.

oceanien.ch

2024-04-22

Switzerland

Spam

Very bad experience. Very satisfied at the beginning, but the problems soon piled up. Images are not visible when searching, and they cannot solve the problem. I've been emailing for weeks now, and they don't read the content of the emails. So be careful! I wouldn't recommend this app.

I can honestly say that this app has transformed the usability of our website. We got called about a trial just at the prefect time when I was frustrated with the native search capabilities of default Shopify and the vast variation of our products and about to search for a solution, either through an app or looking into getting something customer built. I am so glad we went with it because it not only have customers been loving how they browse our website again but also the staff find it a breeze to use, even when they don't work with our online inventory. Lindsay was amazingly helpful. She took the time to answer my concerns and all of my questions with clear and concise explanations. Anything that she couldn't answer directly, she consulted their team and got back to me so quick. We've had it live for a few months now and I don't know how we didn't have it before.

CKS

2024-01-12

United States

Much more user-friendly than some other search apps out there. Egor Yaroshenko has been very helpful so far in getting our account set up!

Amazing app, and awesome team behind it! This app vastly improves the look and feel of our sites, and is far superior than Shopify's native search bar. The team has been super helpful with setup and helping me understand how to use and optimize it and answered any questions I had. Highly recommend!

Tajima Direct

2023-12-27

United States

Works very well as a smart search tool for our customers, which is very important for us as we have several thousand products with minor differences and their search shows the relevant products well, even if the consumer mis typed something or put in a typo. Customer Support from the app was very responsive and helpful too to explain features or to help troubleshoot any issues we were facing.

Relaxacare

2023-12-23

Canada

the worst app- this has ruined our search bar during our christmas rush and there is zero help minus a chat bar that just keeps repeating itself. awful service and has now costed us thousands of dollars

Apex Sim Racing - Sim Racing Products

2023-12-21

United States

Easy to setup. And has a high conversion rate. Customer support was helpful. Would recommend

I have been working with Egor for several weeks now and it's been great! He has helped me understand this app and I'm extremely excited about our possibilities. I've transferred from Searchanise and this tool is much better right out of the box. Egor continues to help me through the setup process and I'm looking forward to making our website search tool much more advanced!

Forero’s Bags and Luggage

2023-12-21

Canada

This app really elevates the look and feel of our website. It is night and day when compared to the standard Shopify search bar. Brian was with us every step of the way during the one month free trial to answer any questions and help us get the most from the app. Super easy to use and easy to customize as well! Quite happy with the the app. Thanks Doofinder!

Great search tool app.

We have been using this app for a month now and love it. Customers are saying they are finding what they are looking for much faster and easier. Jorge was very patient with us getting this up and running smoothly and helped us every step of the way. Looking forward to exploring all the possibilities it can provide.

I found it to be very helpful in increasing sales and making it easier for customers to find what they are looking for. It will pay for itself in no time.

Our online store has over 20,000 products and we have tried numerous search apps. Doofinder is by far the most robust option. They also have great customer support.

This is an amazing app to search and get more conversion. Also "Egor Yaroshenko " support team member is very good to support and reply enquiries easily and so quick. Thank you again

Easy to use, really upgraded our search (we use enterprise tier), and pricing structure is fair and simple to understand.

Ein sehr nützliches Plug-in. Der Kundenservice ist sehr geduldig und kann jedes Ihrer Probleme lösen. Es ist sehr zu empfehlen.

Byron was excellent in explaining the benefits of the tool in order to convince me to try the product. The additional search functionality is really good and the analytics of what people are searching for very useful. He checked in with me several times during the trial and was super helpful in helping me understand how to use it. Looking forward to getting further insights now we have signed up

Expressive Audio

2023-11-30

United Kingdom

We have been trialling Doofinder now for 30 days and have found it very good to use, and it has clearly improved the search engine over the whole site. Byron has been very helpful and communicative as needed and we have now subscribed for a further 2 months to see how much of a positive impact it makes for our customer. We look forward to refining the system further and using the huge amount of knowledge it provides us about our customers search habits.

Great intelligent search bar with amazing customer support and very cool functions. We had a 30 days trial recently which was quite promising, so we go for another 3 months with basic plan for an extended trial. Just a very good experience so far.

We have been using this app for over nearly 40days now and it has been fantastic. It has made a massive improvement to the useability of our website. With over 4k products having the right search capability is essential. Shaun Kirby was a brilliant guide and help in getting it set up on our website and answering my 1001 questions. Highly recommend the app and Shaun.

We have enhanced our keyword search capabilities; previously, we relied on Shopify's default search, which lacked broad keyword matching. Doofinder has effectively addressed this issue. Additionally, it offers a powerful feature known as dynamic banner, serving as an excellent substitute for traditional pop-ups. Throughout the training, Andrew was immensely helpful. His prompt responses and proactive follow-ups offered timely advice for our promotions. Ferrán also provided significant assistance. The entire Doofinder team has been incredibly supportive, instilling confidence in our use of this app. Our heartfelt thanks to all.

El buscador hizo mucho más amigable nuestra página, sobre todo porque tenemos muchos productos y algunos son difíciles de encontrar. La atención muy buena con Sara Diaz, respuesta muy rápida y personalizada