Reviews for Discount Ninja Promo Engine

Estoy usando esta aplicación para poder crear promociones atractivas para mis clientes, ya que solo con Shopify no me daba chance, y gracias al soporte que me dieron Eloy y Andrea esto se ha hecho más fácil, me ayudan a resolver todas mis dudas.

Opted for them to instal the code, but they ruined my theme! My checkout button became disabled, so I lost sales all day. I reached out to customer serivce, but no one ever got back to me. In fact, I'm not sure if they ever finished installing the code because they never communicated with me. After two days, I gave up.

Superb customer service. The team is responsive, fast, and very helpful. I was using another app and wasnt seeing the results I wanted. Switching to Discount Ninja was the best thing for me! Highly recommend.

Initially the app is not how I intended to use it but Andrea and Eloy from the support team responded quickly and helped me throughout. Keep it up guys!

This App is a total game changer! I HIGHLY RECOMMEND. Their Customer Success team is amazing and will take the time to make sure your issue is resolved.

The app is user friendly. I spent 5 mins to get use to it. This app has all the features you need to start your site. There are so much more you can explore and add on to your site. Endless features and promotions you can create tailor to your site. Play around with the colors and settings to get how you want them to look. You are able to edit and design everything in this app. I tried the free trial for few days. Once you sign up the feature is totally different. And it is exactly what I want. I have been looking around to find apps that provide all these options. This one almost does everything that couple apps add together. And they get back FAST!

We checked a number of different apps to run our discounts. We have a lot of different types of discounts and promotions to run, many overlapping. Discount ninja was able to make every promotion I needed. (some were complicated) Because this app takes over your cart attributes there was some minor conflict with our custom "special order" items not normally part of standard cart function. I emailed support and got quick replies. Also the support could understand my questions even when talking about coding. Everything got fixed very fast (it was only minor, but complicated to begin with) now our sales behave and checkout perfectly. After running this for a couple of months we decided to get the maximum plan because its working so well and paying for its self. Thanks!

I would love to be able to use this app seeing as Shopify somehow still doesn't allow stacked discounts, but in the few days I was running it on my site, there were multiple issues and no response from Support. Products that weren't included in my offers were getting discounted and customers were able to use discounts more than once, even though this is not what the settings on my offer specified. I've been waiting over a week for any update from their support team and am just being told "they're dealing with an unusual amount of requests." I've followed up every single day and have been getting the same general response. Out of the 10 days of the free trial, I was able to run the app for 3 days and then had to pause all of our offers due to these issues not being resolved.

The app has a lot of great features for using discount codes in promotions but the key feature for us is the Dynamic prices that show the discounted price to customers from the beginning of their session and not only when they reach checkout, that is a game changer! Support has been great, we had some special use cases, requests and integrations we needed to get started, and support has done more than could be expected to accomodate this. Really look forward to using the app features and see the results.

I tried this app and it didn't work. They reached out and supposedly fixed it, however today I've had 2 sales where people got their entire order for free due to some screw up with this app. Uninstalling, I'm done. Don't bother contacting me.

The app looks fantastic, but as a small store, the prices are way too high. We don't even have a lot of traffic but the prices would be 70€ a month. The support I spoke to was of an arrogance I never experienced before. Sadly i'm going to pass this one.

this app does quite a bit so there is a lot to learn, thankfully they have a tutorial in the beginning to walk you through and on top of that the customer service is excellent, they have helped me set up everything I couldn't figure out in a timely manner, bart Andrea and eloy have helped me out and all been excellent

Discount Ninja is exactly what we've been looking for. The range of options is fantastic and their customer support is second to none. Highly recommend.

If you want to do BOGO/BXGY or free gifts. It does not support variants so basically if you want to give a $10 gift cards as a gift the customer could technically select the highest value.

Silk for Silhouette - Fashion Boutique I installed the Discount Ninja App and I am not technically savvy, so I reached out to their customer support. Andrea responded and was excellent! She walked me through the process and answered all of my questions. I am extremely pleased with the service and very excited about the upcoming results using the App.

We weren't able to make this work with our store due to complications with another app but Eloy did a great job with customer support. He was very detailed and helped us as much as he can. Thank you!

This is my first ever review for an app for Shopify. First I want to say this app is totally a joke to use - it offers a function called 'tier-discount' that allows you to set different discounts at multiple tiers of a customer spent in one transaction. I have set two conditions of a fixed discount amount at two levels at first, but the system converted the discount into percentage discount by itself without noticing me, that causing a further discount as not what I expected in the deal. I then contacted the team about this, although they made a refund of one month subscription that not even enough to cover my loss in the deal. What they replied to me was '... per our terms and conditions, we do not accept liability for issues encountered when using our app or services...', this is the worst statement ever made by a service provider escaping from any responsibility in which the problem is obviously the app itself but not the user. Think carefully before using this app, this is my warning.

Our store needed a last-minute app for our Black Friday sales as our previous app was not up to scratch. Within two hours, we'd set up Discount Ninja across our whole store, there were a few issues but these were resolved within 10 minutes, the support team is excellent and active around the clock. There are a few smaller bugs that are prevalent in the app, but I have been assured these are being worked on. So far, the app has been excellent and the customer service has been top-notch, I'd definitely recommend this app if you're looking to provide automatic discount and discounts triggered by links on your store.

Superb App & Customer Service! This app does require knowledge of how to edit specific parts of your code, product template, collection, cart and featured collection on home page. Being a novice at this I requested the help of the Apps customer support and I can confidently say this has been the best customer service I have ever received for a Shopify App. Bart firstly sent me detailed explanations on how to fix my product template but as I had issues finding the relevant code to update on my collections and cart templates Bart took over and made all of the edits for me. The result is a very slick and visually appealing discount offer on my website that has converted very well during a Black Friday sale. Well done Bart on your customer service skills. All the best

Really great app to use. I had some very specific ways I wanted to discount products and this worked great. When I couldn't figure out how to set on of the offers I contacted the support team and they got it working for me almost straight away. Great Stuff!

Vinty Jewelry

2019-11-29

United States

Really good app. when you into it and customer support is amazing. I am using custom template on my store and It was really hard to implement. But Bart (from customer service) just solved my problem in a timely manner before BF. Just give a try, you will love it.

Absolutely amazing! Bart did a fantastic job. He helped with issues in our theme coding, answered quickly and helped us within 3 hours to get everything fixed and running! One of our best experiences with an Shopify App! Thank you!

░F░A░N░T░A░S░T░I░C░ ░C░U░S░T░O░M░E░R░ ░S░E░R░V░I░C░E░ I got this app the other day and it wouldn't work at all. I contacted support and got BART who spent ʜᴏᴜʀꜱ scouring my site code, dedicated to working it out, all the while staying prompt with his replies and assistance. It turned out I had another discount app installed that was blocking their app from working. It is all fixed now and I'm very pleased with their highly dedicated customer support ! ⭐⭐⭐⭐⭐

Currently the best app on the market when it comes to discounts. The app is not bug free or a one click install but the support team will go above and beyond to respond fast and offer quality service and guidance.

Don't waste your time. App was buggy and customer service was horrendous. App would only sometimes accept discount codes from Shopify and Discount Ninja. Solicited support on several occasions and only received one-line response with a link to FAQ page, and even then would take 48 hours for them to respond. I would not trust this app to effectively and efficiently support my store.